Roku's customer service is completely incompetent, they're products don't work properly and they won't exchange their faulty products. I talked to Steven and his incompetent supervisor Navi.
They wanted me to buy a new tv to support their product… How can you tell me I'm wrong and try to tell me you won't give me a roku box because your *** HDMI roku plug needs more energy to get service so you need to plug multiple plug into this one small HDMI source.
I'm so furious after talking to both of them for 2 hours. They also won't let you get off the line until you yell at them.
Reason of review: Poor customer service.
Monetary Loss: $100.
Preferred solution: Full refund.
I didn't like: Customer service, Lack of tech expertise, Roku server issues, Connectivity issues, Lack of tech support, Clearly incompetent.