We bought a Netgear NTV200 media player from Best Buy so we could access Netflix streaming movies from a second tv. After failing to get results after two hours, we returned the unit to Best Buy and resorted to purchase the Roku 2 XD standard media player for $30 more.
The connection with the Roku 2 XD hooked up fine but it wouldn't give us service until we logged onto the Roku website to enter the product code. Thats fair enough, but we were astonished that it required for us to supply our credit card number in order to finalize the initial set up. We did not spend half the day running back and forth to Best Buy returning and purchasing products for this ridiculousness. We paid $80 for this unit, and the Roku company wants more...OUR CREDIT CARD NUMBER.
Unfortunately for Roku and Best Buy, we returned the unit for a refund simply for this act of greed by the Roku company.
If I purchased your product, you have no right to request my credit card number to pass go, therefore you lost that sale...by the way, Best Buy should be aware of this problem and caution their customers when pushing their products. Shame on you too, Best Buy!
Product or Service Mentioned: Roku Streaming Media Player.
Location: Gulfport, Mississippi