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www.roku.com
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Ravi Xii
map-marker North Platte, Nebraska

Disappointing

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Like any other company, once you buy it, getting anyone to help resolve an issue is very difficult.now its telling me I have to have a 100 symbols to send this! Or I cant send, how *** stupid is that .

This modern day technology is supposed to be a great thing , but its not when these companies have total control over everything! That includes the person , just rediculous

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Leslie T Wdm
map-marker Dayton, Texas

Refund

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Updated by user Nov 29, 2025

Still upset

Original review Nov 28, 2025

And I don't even have that on my TV. I did not authorize this, and they took $32 out of my account, and I would like my money back.

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Loss:
$32

Preferred solution: Full refund

Michael H Zio
map-marker Minneapolis, Minnesota

Dispute a charge

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No customer support person to talk to dispute a charge on my credit card. Going to cancel Roku altogether and go with cable. *** Roku.

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Loss:
$8

Preferred solution: Full refund

Sayed F Kkk
map-marker Roseville, California

Make sure I don't get charged

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Trying to reach a live agent, but no one answers. You have to leave a message, which doesn't help. I left a number of messages with no response.

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Bridgette A Tuk

Billing

Roku - Billing

I no longer have a Roku TV and am being charged. I would like my money back, please.

Can you guys cancel the account and refund my money back, please? Thank you.

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Loss:
$103

Preferred solution: Full refund

Larry K Ywu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Finally able to call Roku

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After finally finding a working number for Roku (it's as if they try to hide it), I finally got to speak to a technician who showed me how to reprogram my Roku remote, which was freezing up. She also then sent me those instructions in the event they're needed in the future.

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Brian J Ccp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund

Roku - Refund

I request a full refund and cancellation immediately of any accounts with Roku. I don't want to say more than I have to, so will you or anyone at Roku please refund the amount that you debited from my account and cancel all known affiliates.

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Patricia M Jut
map-marker Los Angeles, California

Unexplained charge $17 from roku

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I dont know. I havent an unexpected charge of $17?from Roku.

I did not subscribe to anything. Why am I being charged???

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Loss:
$17

Preferred solution: Full refund

User's recommendation: Check your bank statement.

Akshaya Btd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Had a charge that I didn’t recognize. It was resolved

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There was a questionable charge against my bank account. After the conversation, we identified the charge and it was resolved.

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Pros:
  • Free

Preferred solution: Nothing - dispute resolvrd

User's recommendation: Recommend

Tonya J Rlt

Charges

Roku - Charges

I was charged 83.99 for Friendly TV. I didn't do that to my Navy Federal account using my debit card.

I need a refund. My bills need to be paid.

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Loss:
$84

Preferred solution: Full refund

Logan T Wqw
map-marker New Orleans, Louisiana

Canceling supscriptions

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I couldnt hear anyone. I need to talk to someone.

Abt my subscriptions to be cancelled please. We dont use them anymore or neee them they are howdy and angel andfriendly and up faith and family theyre taking money off our card and we just need them canceled please can I talk to someone to get them canceled.

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Vicky J Ijh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

In the name of Jesus please return my money twice in one day

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I have been unsubscribing from Volley, and you guys took $14.06 twice off my card. I needed that money to turn my lights back on. Please put my money back on my card.

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Loss:
$26
Cons:
  • Fraud

Preferred solution: Full refund

User's recommendation: Never

Jean W Vio

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Quickly resolved

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Representative verified account Channel cancelled in same day with no waiting period . Representative was nice and concerned Happy

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Nelda M Tec

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Friend ly tv

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They charged my bank $91.00 today for payment. They said it was annual, but they've always charged monthly. I need for them to credit my bank back.

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Loss:
$91

Preferred solution: Full refund

Christopher G Oyr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Because you're trying to scam me out of my money from my checking account. I want to cancel roku and I don't want to have you charge me in the middle of the night so I can't recuperate from it because

Hi, my name is Chris Gundrum. You took out of my checking account too soon or something.

But after the 7-day trial, I don't want it anymore. So cancel my Roku and reimburse me for my money.

Thank you. That's what happened.

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