New Reviewer

Cannot contact anyone and own website gave wrong number

1.0
Cannot contact anyone and even own website with sending code gave me a false number. That makes it a complete joke
View full review
Comment
Helpful 0 Not helpful 0
Report
ID
#3593442 Review #3593442 is a subjective opinion of poster.
Location
Green Cove Springs, Florida

About my accounting would like to know why I have to philo accounts one roku philo and a philo account one 24.95 and the other one 27.95

My accounts I have two philo accounts one roku accoun one philo account why I'm paying for two accounts
View full review
Comment
Helpful 0 Not helpful 0
Report
ID
#3593170 Review #3593170 is a subjective opinion of poster.
Location
Miami, Florida

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

You guys suck

Very difficult to talk to anyone and they want to charge you to fix their issues tried to update payment information they are very confusing
View full review
Comment
Helpful 0 Not helpful 0
Report
ID
#3592952 Review #3592952 is a subjective opinion of poster.
Location
Brainerd, Minnesota
Preferred solution
Apology

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Screen - directions not working

1.0
Roku - Screen - directions not working
Directions are not working- the screen still not centered. Nothing works its still doing the same thing. I cant get ahold to anyone and thats the worst thing ever.

User's recommendation: Don’t buy it.

View full review
Comment
Helpful 0 Not helpful 0
Report
ID
#3591379 Review #3591379 is a subjective opinion of poster.
Location
Fort Lee, New Jersey
Pros
  • I like the tv
Cons
  • Poor customer support
Preferred solution
My stuff to work
New Reviewer

Billing

Y and what and Im getting charge for I need to see what cost. I didnt authorize nothing to be charge to my card
View full review
Comment
Helpful 0 Not helpful 0
Report
ID
#3590030 Review #3590030 is a subjective opinion of poster.
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Premium channels

1.0
I received an email about .99 premium channels for 2 months, I purchased Starz but was charged 8.99. Everything was resolved but the person I talked to said it was for first time subscribers only but it doesn't say that, it says for eligible subscribers only, it is not clear.

User's recommendation: You can't trust the fine print.

View full review
Comment
Helpful 0 Not helpful 0
Report
ID
#3588662 Review #3588662 is a subjective opinion of poster.
Cons
  • Tired of the same movies and you stole money from my debit card
Preferred solution
I was already told I would get a refund, but I was told one thing and I read another.
New Reviewer

Need to cancel

Need to cancel subscriptions on my dad's bank statement please help me I need to talk to someone to stop them
View full review
Comment
Helpful 0 Not helpful 0
Report
ID
#3588479 Review #3588479 is a subjective opinion of poster.
Location
Federal Way, Washington
Pros
  • I dnt kno
Cons
  • I ready to get my money back
Preferred solution
Deliver product or service ordered
New Reviewer

Answer your phone or (read below)

No complaints answer the phone or just give a call @ 707-363-****. My name is RichardF -/-///:::&$$$
View full review
Comment
Helpful 0 Not helpful 0
Report
ID
#3588350 Review #3588350 is a subjective opinion of poster.
Location
Napa, California
Preferred solution
Just me at 707-363-4465/. Richard
New Reviewer

Your billing me without my permission

1.8
Nothing gind a cable c ompacamblecatalk to someone I'm old just want a phone with have to deal with this crap would live you to stop taken money off my card.
View full review
Comment
Helpful 0 Not helpful 0
Report
ID
#3587956 Review #3587956 is a subjective opinion of poster.
Location
Grapevine, Texas
Loss
$5000
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Billing problems

1.0
I received an email stating if I got Disney plus along with my Hulu Id only pay $2.99 a month for it. I just looked at my bank account and I was charged $7.99 month thru Roku. I need to cancel Disney plus thru Roku. I do not want Disney plus thru Roku. I am being double billed for it. Again cancel Disney plus.

User's recommendation: Don’t know.

View full review
Comment
Helpful 0 Not helpful 0
Report
ID
#3586897 Review #3586897 is a subjective opinion of poster.
Location
Modesto, California
Loss
$8
Preferred solution
Full refund

Someone stole my debit card to pay their bill

1.0
DI needed to talk to a real person about a problem end couldnt get anyone on the phone so I could find out who used my stolen card

User's recommendation: Do not use them.

View full review
Comment
Helpful 0 Not helpful 0
Report
ID
#3586879 Review #3586879 is a subjective opinion of poster.
Location
Perkinston, Mississippi
Pros
  • Want removed credit card
Cons
  • Bad customer support
Loss
$75
Preferred solution
Full refund

Payment method

4.4
There isn't a complaint. I had the Roku for years. Question can I use a -Gift card- like Amazon gift card as a payment method to buy the premium channel like Bet+ on Roku?
View full review
Comment
Helpful 0 Not helpful 0
Report
ID
#3586170 Review #3586170 is a subjective opinion of poster.
Location
Lincolnton, Georgia
New Reviewer

Internet problem I'm very poor service no help after 8

1.3
Very poor service no internet service no 24 hour help Very disappointed No will not recommend to anyone I know !!!???!!! Never in a hundred years No
View full review
Comment
Helpful 0 Not helpful 0
Report
ID
#3586013 Review #3586013 is a subjective opinion of poster.
Location
Clovis, California
New Reviewer

Solve my issue in a prompt

Solve my issue in a prompt time I had a problem with my subscription they solved it by canceling a subscription which is what I want it they are refunding the amount help Roku was trying to retrieve they are very helpful and everything resolved and I want to call

User's recommendation: I definitely want to stay with Roku I’m so happy I am an owner of this device I enjoy everything on TV I hope they continue to satisfy us. This company goes above and beyond to meet our expectations and even exceed them.

View full review
Comment
Helpful 0 Not helpful 0
Report
ID
#3585402 Review #3585402 is a subjective opinion of poster.
Location
Columbia, Missouri
Loss
$2
Preferred solution
Full refund
New Reviewer

Poor product

1.0
Product not working. Online customer service numbers are very much BOGUS. I trie to reach out via chat and in the end was going to be charged to get help for a faulty product. I feel that ROKU could care less about their customers and its very bad customer service. I feel completely hopeless and stuck w a useless product
View full review
Comment
Helpful 0 Not helpful 0
Report
ID
#3585257 Review #3585257 is a subjective opinion of poster.
Location
Roanoke, Virginia