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Roku

www.roku.com
What is your customer experience with Roku?

Roku Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Roku has 1.9 star rating based on 7489 customer reviews. Consumers are mostly dissatisfied.

  • 19% of users would likely recommend Roku to a friend or colleague.

  • Rating Distribution
  • Pros: No pros, Stop charging me, Price.
    Cons: None at all, Customer service, No customer service.

View full overview ›

Media from reviews

Roku - They over charge for subscriptions that’s already paid for
Roku - I love my cameras but I’m seeing weird stuff when I turn it on and off that’s all...Call connected, could not reach a live agent or get help with Roku connection.Roku - Paidfor app and not workingNo internet connection, Apps Appear but wont open, no help from rokuRoku - Issues wh tvRoku - Tv not workng, just went blue
View all media ›

Top Roku Reviews

Positive Review

"Excellent customer (adviser) support ! Resolved subscription issue.Help with refund"

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Hi, I lost the link to leave a review. Id really like to share my appreciation the advisor helped me resolve the issue quickly and professionally. I was...

Critical Review

"They over charge for subscriptions that’s already paid for"

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Ive been trying to reach a live customer service agent and they just give you a email how do you know everyone can use a email so I would like my subscriptions...

Show reviews that mention
account service money subscription customer card customer service phone problem refund
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Latoya W Nuh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chicago, Illinois

They over charge for subscriptions that’s already paid for

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Roku - They over charge for subscriptions that’s already paid for

Ive been trying to reach a live customer service agent and they just give you a email how do you know everyone can use a email so I would like my subscriptions renewed or Roku can just cancel my subscriptions because I just paid and Im not paying twice in the same month so its not going to happen

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Resolved
Anthony F Jko

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Verified Reviewer

Resolved: Invalid unauthorized charges

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Roku - Invalid unauthorized charges

My bank card was charged $12.99 this morning for no reason. This is causing a problem with legitimate business on my account.

There is no way I owe Roku this money.

And now I'm suffering from not having gas money this morning. I don't have any cash to pay for gas, so now I'm going to miss an important meeting.

View full review
Loss:
$13

Preferred solution: Full refund

User's recommendation: No roku Why? Because if you don’t have an account and you have money indiscriminately taken whywill or can happen if you have an account with them

Stephanie D Drc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I was scammed out of $537 when I called Roku customer support phone number I got from Google

I was scammed out of $537 when I called Roku customer support phone number I got from...

I called customer support phone number I got from Google on June 21st at 4:09 PM. When they answered, I told them I needed help passing my Paramount Plus bill.

I was transferred to another department where the guy said that I was being scammed and he was going to help me fix that. He told me to download help desk so I did. Once I did that, he had total access to my phone.

He scammed my bank account for $537, transferred it to my Cash App, and the $537 was then put on a Green Dot card ending in 3116. I hold Roku responsible for being scammed and I want action taken, and I want my money back.

View full review
Loss:
$537

Preferred solution: Full refund

User's recommendation: Don't call Roku customer service sorry phone number from Google

Daria R Xtz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Charlotte, North Carolina

Issues wh tv

Roku - Issues wh tv

I turned on the TV and it said final update. When it's finished, it says there is a problem? And I have to do everything it says, and it still doesn't work.

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La Tce

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Waynesboro, Virginia

No internet connection, Apps Appear but wont open, no help from roku

No internet connection, Apps Appear but wont open, no help from roku

No internet connection through my device? No help getting connected?

I am home, asks motel or dorm? I have said home 50 times? No connection, talked to 4 people! Explained over and over that the roku will not connect to internet?

Get same response? Oh select home? Doesn't do *** Keeps going back to same *** ID R4-26*-*** I will go to BBB and anywhere else i have to!!

They need trained operators instead of *** operators with no experience! Do Not Recommend!!!

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User's recommendation: Dont buy

Meryl M Hfp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Paidfor app and not working

Roku - Paidfor app and not working

I paid for Paramount Plus, and it's not working. I need it to be fixed as soon as possible.

I paid for it, come on. It's too hot for this.

Hello, anyone listening to my problem? I need Paramount Play.

View full review
Loss:
$15
Cons:
  • Mess up with apps

Preferred solution: Deliver product or service ordered

User's recommendation: Play my app

Yareth Uko
map-marker Baton Rouge, Louisiana

My money i didn’t order that srevice

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Roku - My money i didn’t order that srevice

yall are nasty rude hang up in my *** face. I will report out to the state.

I have my child on the way now to report out and I have yall own recording conversation and I can prove that and I want my money.

Im a disabled woman trying to pay my energy bill and you lowdown *** people took my money. Its a must yall be reported.

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User's recommendation: don’t used them they will jack you out of your bill money

Raul L Nwj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

The worst customer service ever came from Roku

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Purchased a Roku Streaming Stick Plus - US on May 14, 2025 around 12:20PM. The very next day May 15, 2025 my bank account shows a charged for $38.51, which is the same amount shown on the Roku website account info.

The order number is 200198****. Called today (05/19/25) at 816-272-**** (that number is displayed under contact us > return/replace). As specified on the email from Roku the estimated deliver date was 05/19/25 and it was around 1:50PM when I made my first phone call. The first rep was no help at all, she could not find a tracking number and when I asked her specific questions, she would not say a word, like she put me on hold, she would come back and still didn't give me answer, she will talk about something NOT pertaining to the question I asked her.

I told her, what are you doing when I ask you a question, she said she was chatting with support, and I told her and you don't tell me that you are going to do a research, you just either put me on HOLD or MUTE the line, because I do not hear you until you come back on the phone answering something that I did not ask you. Before I was transfer to Product Support, I asked her to create a label right there, because my bank account was charged so that is consider ROBBERY, Roku stealing from the customer by charging the card the VERY next day, but there was not even a Label Created, the lady could not provide me an answer and decided to transfer me. Product department was NO help at all either as the lady kept telling me that the label will be created in 24 to 48 hrs and I told her NO, I want you to create a label now because you already charged my bank account, again, she could not do that and after an intense argument the lady disconnected the call. Called back again the same number I stated before and before the lady even asked me for the info, I told her I was speaking to Product Support and I had already provided all the information Roku needed and no one was able to help me.

I told her, I am going to ask you specific questions and do not go around the bush, provide me an answer of where the product is or create a label and we are OK. After I provided the email, zip code, amount charged to my card, my name and lastname and order number (200198****), the lady could not find the amount in their system, but I told her it is showing on my bank and I am looking at it right now. She kept apologizing and I told her, you know what? Let me see if Amazon has the Roku Streaming Stick 4K available and to my surprise they had it available and on special for $38.05 and Amazon was charging $2.99 to deliver (could not change the delivery option, but that was fine) and ended up paying $40.71.

For almost $2 more I will receive the Roku Streaming Stick 4K between 5pm and 10pm (today 05/19/25), where Roku the company has NO INFORMATION on my order. I told the lady, I want to cancel, because I do not want to deal with Roku customer service or the company anymore. The service from Roku is so unprofessional, lack of knowledge, could not assist me, didn't have a label created, but Roku has charged my bank account already, you cannot find a transaction for $38.51, you cannot find my order number, what good is Roku customer service for? I asked her to cancel order 200198**** and the lady said that they need to investigate and send me an email about what they found.

I told her, I don't care what you do, I am calling my bank right now after your call and I'm opening a dispute, because Roku robbed me and you cannot find any information about the order I placed on 05/14/25.

I DO NOT RECOMMEND BUYING FROM ROKU WEBSITE. SAVE yourself the headache, because those customer service reps do NOT know what they are doing nor know how to provide customer service.

View full review
Loss:
$39
Cons:
  • Horrible customer service no help at all

Preferred solution: Full refund

User's recommendation: DO NOT BUY FROM THE WEBSITE, find a retail store, AVOID the headaches

2 comments
Guest

You sound ridiculous. #lightweight

Raul L Nwj
reply icon Replying to comment of Guest-2697654

did i ask you?

View more comments (1)
Lilliemae Dww

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Fort Lauderdale, Florida

Over charging me

Roku - Over charging me
Roku - Over charging me - Image 2

Over charging my twice so I need my refund back into my region bank account thank you today around 1159 you took money off two diff card

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Hermione M Cex

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lake Worth, Florida

I got charge for the membership and it still asking me to renew it

Roku - I got charge for the membership and it still asking me to renew it

I got charged for a membership on the 16th of this month, and now I can't log in on my TV because it asks me to renew the membership.

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Consuelo M Zcq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bellflower, California

Necesito ayuda porque mi televisión se desapareció todas las aplicaciones

Roku - Necesito ayuda porque mi televisión se desapareció todas las aplicaciones
Updated by user Jun 11, 2025

No he recibido respuesta porque llame dicen que no tienen la contraseña soy anciana de 86 años quiero me pongan las aplicaciones ami televisión no tiene ni una aplicación

Original review Jun 09, 2025

Necesito ayuda mi servicio está ubicado en Bell 4324 florence ave apartamento 211 Consuelo Miranda nadie me ha podido ayudar no hablo inglés soy una anciana mi televisión se desconfiguro

No tengo ni una aplicación por favor

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Shamara M Exd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Troy, New York

My TV keeps resetting itself

Roku - My TV keeps resetting itself

My TV keeps resetting itself and I'm tired of keeping putting the information in this *** TV. You guys are charging me so much money for no reason and I can't even watch my TV.

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Lakendra G Edm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Account payment money was taken from my account and I didn't authorize it

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Roku - Account payment money was taken from my account and I didn't authorize it

My money was taken off my debit card, and I didn't authorize or approve any such transaction. I didn't purchase anything from you, and I didn't subscribe to anything with you. So I'm trying to request a refund for the unauthorized payment of 38.73, if possible, or do I need to file a dispute with my bank?

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Loss:
$39
Cons:
  • Charge your card with or without your consent

Preferred solution: Full refund

Media Expert Talks

Disinformation: Russian and Chinese trolls among us

Disinformation: Russian and Chinese trolls among us

Jun 16, 2022

How to know what’s fake on social media? In this video, Prof. Darren Linvill from Clemson University Media Forensics Hub explains how disinformation works, common tactics of political propaganda, the role of trolls, hashtags, and how to spot fake news.

Prof. Darren Linvill
Prof. Darren Linvill

Darren Linvill investigates data messaging and context accompanied by inauthentic behavior on social media networks. He also examines misinformation and disinformation in the rising field of social media forensics and data monitoring.

Yareth Uko
map-marker Baton Rouge, Louisiana

My money i didn’t order that srevice

Roku - My money i didn’t order that srevice
Roku - My money i didn’t order that srevice - Image 2

yall took my bill money that i download it on my card to pay my energy bill. Im a disabled woman.

My sitter went to put money on my card and yall took it within 10 minutes and thats not fair thinking about your mother.

I need my energy bill paid and yall will be reported every time I call he use a different name the same person he was lowdown and rude. I hope he think he feel the same way about his mother ***

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User's recommendation: not bad business

Doree Vcr
map-marker Revere, Massachusetts

No mesa información

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Roku - No mesa información

Canselar una suscrision esto suscrita sin mi permiso no he dado ningún consentimiento a esto por favor de comunicarse

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Mahek Jjk
map-marker Rochester, New York

Why am I getting extra charges from roku

Why am I getting extra charges from roku
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The website isn't answering my question and my issue isn't being addressed i has a 5 dollar credit that was used and 2.99 taken off my card all my app are up to date on the payments and this morning my card is being charged for 4.44 i need to know why and what and i being charged for a the 5 dollar credit was used as well

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About

Summary

Roku is an American company which represents innovative streaming players which gives an access to more than 600 channels. Thus, the clients can chose among thousands of films or and shows being at home and deciding what to watch. The company promotes absence of extra bills and points out that there is no need in PC in order to make the Roku work. There is an opportunity of immediate online buying of the described players and the price for them starts from $49,99. Talking more about the channels available with Roku here can be mentioned Amazon Instant Video, Disney, Netflix, Hulu Plus, Crackle, Midnight Pump and a great variety of others which can be seen on the official site. The company also provides detailed instructions and manuals for the clients.

Roku reviews and complaints

Roku is ranked 387 out of 5854 in Media category

Area Served

USA, Worldwide, Canada

Payment Methods

MasterCardVISAAmerican ExpressPayPal

Roku FAQs

Rebecca A. Garland
PissedConsumer Reporter

Roku FAQs

Roku has a simple principle of working: after turning on the Roku device, you should plug in and connect your Roku player or TV to the internet, after which create a Roku account and activate your device. You can also use a company app that allows you to control your device with a convenient remote.

If you don’t want to use all the features of the subscription on Roku, cancel it via the official company website. After you log in to Roku, navigate to “My subscriptions”, choose the subscription you want to cancel under “Active subscriptions”, click “Manage subscription”, and choose “Turn off auto-renew”. After all the described actions, your access to the subscription will remain until the end of your current billing cycle.

Anthony Wood is the main Roku owner. The American technology company, that offers streaming players and smart TVs, was founded in 2002.

If you want to change an email address on Roku TV, log in to your account, navigate to “Account information”, enter a new email, confirm it, and click on “Save changes”.

The Roku streaming players cost starts at $29.99. As for Roku TV models, they are available for different budgets. After you purchase the Roku device, you don’t need to pay additional fees, except for subscriptions to Netflix, Apple TV, and other apps.

Roku doesn’t have a straightforward “sign out” option. However, you can unlink the device from your Roku account. For this, visit the official company site, log in to your account, click on your profile icon, after which select “My Account”, scroll down to the “My linked devices” section, choose the device you want to unlink, click “Unlink”, and confirm the action.

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