Most helpful review
I never complain on websites like these but I am FURIOUS at the moment!!! Bought a Roku Streaming Stick Plus, but everything on Roku said cannot commect due to HDCP! WTF?! My tv is brand new. I spent hours unplugging and restarting the crap. Then sat on the phone with...
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125 comments
#2180837

Spent two months in corporate apartment with Roku.It does suck.

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ID
#1156590 Review #1156590 is a subjective opinion of poster.
Product
Roku Streaming Stick
Reason of review
Bad quality

Fustrating need help with email everything tv

I'm trying to subscribe not letting me. I've put on pin number I get an error, I've put email on my account not letting me it's the only one I have I'm pissed. And now I can't call y'all I need help I'm doing everything it says. Either a error invalid or
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ID
#3610278 Review #3610278 is a subjective opinion of poster.
Location
Plainview, Texas
Preferred solution
I need help with my tv to be proceed with channels,I need help
New Reviewer

Stolen money out of my account about 4 times a mount for 2.5 years

I have never used Roku, I would like to receive something for the multiple monthly charges roku has stolen from my account in the past two and a half years
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ID
#3610118 Review #3610118 is a subjective opinion of poster.
Location
Bartow, Florida
Pros
  • I never ordered roku
Loss
$250
Preferred solution
Full refund

How do I get out of guest mode

I was not helped at all, thanks for nothing. This is stupid, really? 100 symbols? @@###!!!#####!!!@!
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ID
#3610038 Review #3610038 is a subjective opinion of poster.
Location
Dayton, Ohio
New Reviewer

I never can get any help

Can someone call how is it that you can take care our money but cant have a human interaction with you all total disrespect for the customers
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ID
#3609763 Review #3609763 is a subjective opinion of poster.
Location
Atlanta, Georgia
Preferred solution
Respect,and private,and proper service
New Reviewer

Refund and cancel subscription because I have not watch any app that's 15$ or 16$

Roku - Refund and cancel subscription because I have not watch any app that's 15$ or 16$
Roku - Refund and cancel subscription because I have not watch any app that's 15$ or 16$
I need my refund pull from my card it put me behind when this subscription are being paid through another account I pay for my mom I cant be getting double charged I been cancel it and they keep charging me
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ID
#3609499 Review #3609499 is a subjective opinion of poster.
Location
Clarksdale, Mississippi
Pros
  • Streaming idea
Cons
  • Cant talk to anyone
Loss
$31
Preferred solution
Full refund
New Reviewer

Charges unauthorized

Being charged for unused services ...m111111****111111****111111****111¹122222****2222uuujjjssjsjjsijsjhsgshsjsj
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ID
#3608566 Review #3608566 is a subjective opinion of poster.
Location
Airway Heights, Washington
Loss
$35
Preferred solution
Full refund
New Reviewer

I need my ROKU PIN. Number

I want to get a new channel but I need a pin #.Linda Kinchen jrkinchen@***.com 621 Central Pkwy E rm 228 Plano Tx 75074
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ID
#3606498 Review #3606498 is a subjective opinion of poster.
Location
Houston, Texas
Preferred solution
Send me my pin and password number on my roku
New Reviewer

Great Product, Terrible Customer Service

I spent about 20 minutes on chat with some *** at Roku. My issue was that I signed up for a 99c STARZ promotion but was charged $9. When I inquired, I was told that I had already used the promotion in 2020. No problem, but why didn't Roku stop me and tell me this before I purchased it? I repeatedly asked for a supervisor and was told no, multiple times. Then the *** hung up on me. Oh and there is no phone number to call. Nice business model.

User's recommendation: Just buy the Roku, do NOT pay for any bogus subscriptions.

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ID
#3606443 Review #3606443 is a subjective opinion of poster.
Loss
$9
Preferred solution
Full refund

Return address

Been trying to return a remote but your system is so difficult to follow. Your system is designed to discourage customers from returning your product. Whats your return address???

User's recommendation: Make sure you buy the right product cause its so hard to return them!

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ID
#3606017 Review #3606017 is a subjective opinion of poster.
Location
Rodeo, California

My device WILL NOT connect to wifi

Device keeps losing connection to the wifi.. would like to know how to update device.. It really annoys me while watching the series device will totally disconnect from Wi-Fi right in the middle of watching.
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ID
#3604980 Review #3604980 is a subjective opinion of poster.
Location
Jersey City, New Jersey
New Reviewer

To pay for a subscription due to issues with the card on file

No complaint, never got through to them. But issue 2as resolved after a few other attempts on the app.
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ID
#3604745 Review #3604745 is a subjective opinion of poster.
Location
Indianapolis, Indiana
Preferred solution
Work at making app more responsive to inquiries
New Reviewer

What?

Roku - What?
Roku - What?
Bought new remote. I operated it fine yesterday today on my tv screen it gives instructions. I cant even tap ANYTing so, i cannot do what the instructions I cant watch anything! Havent any sound. Cant watch even a dvd. Cant watch local by using my antenna. Can you help? I paid 39.99 for this remote because i lost not one but 2 this last week! Please, what do i need to do? Silence is absolutely NOT goodhat?
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ID
#3603908 Review #3603908 is a subjective opinion of poster.
Location
Abilene, Texas
New Reviewer

Bought a brand new ROKU device and channel’s wouldn’t open

I bought a brand new ROKU device set it up and I cant get the channels on the ROKU Channel to open or play.
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ID
#3603731 Review #3603731 is a subjective opinion of poster.
Location
New York, New York
Cons
  • Lousy customer service
Preferred solution
Let the company propose a solution
New Reviewer

I judt need my PIN number for my account so I can add another channel to my tv

No complaints just trying to contact someone anyone to get my info I need my PIN number to add a channel to my tv its impossible how can I get that information to continue my process I dont care for speaking to robots Ive tried everyday possible for this simple thing I need taking care of what is the problem a simple phone number to speak to someone anyone would be nice if thats not to difficult please someone anyone can you help me contact the right people
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ID
#3603011 Review #3603011 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Preferred solution
I need a in number that I used when I bought my tv I cannot remember it I need to add paramount to my tv so I can enjoy other movies but I must have. PIN number to do so
New Reviewer

Could not reach customer service

Roku - Could not reach customer service
Roku - Could not reach customer service
Purchased a Roku T.V. on 5/21/22 (approximately 3 days ago). Tried to contact Customer Service and every department had a mail box, because I am unable to speak to customer service l am returning the T. V..
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ID
#3602223 Review #3602223 is a subjective opinion of poster.
Location
Elmhurst, Illinois
Preferred solution
Let the company propose a solution

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