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Resolved: This company steered me wrong a couple of times.

3.0
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Roku - This company steered me wrong a couple of times.
Roku - This company steered me wrong a couple of times.
Update by user Nov 21, 2022

Company fixed the issue and I have been provided with full refund. I found out from my bank that Roku.com refunded me back the $74.36 on 11/15/22.

Update by user Oct 22, 2022

Roku is a very bad company. I will never order from them again. Too make a long story short about Amazon.com; is the best place to order from whenever you need and or want something.

Original review updated by user Oct 22, 2022
I called this company to let them no that the Roku box wasnt working. They helped me to make it work. This Roku box didnt work. This Roku company told me it could be a faulty. I said what does that mean? Thee customer rep says it means the item is defected. He steered me wrong by telling to buy the Roku streaming stick from Roku.com. I did what he said. I tried to cancel the order right after I ordered it. I couldnt because the Roku company said the order was in the queue. When I receive it refused and and ir give it back to the postman. Roku shouldve gave me a tracking no inside the box or told me to go to the P.O. to get a new tracking no. for it. That way I could get insurance for it in case it got lost. I know I could have got a Roku streaming box at Amazon.com for a lot cheaper. Roku should not have told me to buy a streaming box from them. I very sorry I got steered in the wrong direction twice by the Roku customer service. This package might get lost in the mail. If that happens I will want sue Roku $1000. to resolve a list package. Roku is being very disrespectful of my belongings when they didnt do what they starred me wrong a those 2 times.
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#2339624

You guys keep taking money off my card to soon. It's not due until the 1st. Now I am left with nothing on my card.

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Resolved Featured
ID
#4095181 Review #4095181 is a subjective opinion of poster.
Location
Boston, Massachusetts
Most helpful review

ROKU SUCKS! DO NOT BUY ROKU!

1.0
I never complain on websites like these but I am FURIOUS at the moment!!! Bought a Roku Streaming Stick Plus, but everything on Roku said cannot commect due to HDCP! WTF?! My tv is brand new. I spent hours unplugging and restarting the crap. Then sat on the phone with their “customer service” which is obviously some idiot in a foreign country who was raised by a mountain goat. I got so frustrated I returned it and bought the downgraded version assuming the issue might be my tv. I downgraded to the regular hd Roku Streaming Stick... SAME PROBLEM!!! Actually worse because install took forever, had to reset the device multiple times... STILL DOESN’T WORK. I have a masters degree in computer sciences... IF I CAN’T GET THIS TO WORK THERE IS A PROBLEM. DO NOT BUY ROKU!!!! I REPEAT DO NOT WASTE YOUR TIME WITH THIS HORRIBLE CRAP. BAD PRODUCT, BUGGY SOFTWARE, USELESS CUSTOMER SERVICE!!!
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130 comments
#2337315

I object to the language and disrespect shown by the reviewer.

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#2192165

Taking issue with a company is no reason to disrespect a working person and their perceived culture. Additionally, the reviews content, grammar and sentence structure speaks adversely to their claim of possessing a Masters Degree.

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1 1
#2260265
@PissedConsumer2192165

oh roku most definitely does suck and it is quite possible that their customer service reps overseas may very well have been raised by mountain goats. the state-side corporate customer service is not any better and is quite possible that breed of corporate *** may have been raised by vampires.

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1 1
#2180837

Spent two months in corporate apartment with Roku.It does suck.

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1 0
#2162580

This is the craziest customer service department I've ever dealt with in my life. I don't know how they run a business.

I needed a simple billing error fixed, and it's still not resolved over a month later. They don't seem to understand anything.

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1 0
#2155433

Yeah and screw you mountain goats. Learn to teach your students about 21st century cable television.

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0 0
#2152584

I have problems with their tv too. I hate them.

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0 0
#2148383

YOU ARE A *** SO CALLED BUSNESS PUBLIC DONT EVER GET INVOLVED WITH THIS AWFUL SO CALLED COMPANY. NEVER A LIVE PERSON BUT A GOD DAMN ROBOT .

YOU ARE NOT SHOWED HOW TO USE THE ROOMU NO CONTACT WITH ANYONE. STAY AWAY KEEP YOUR MONEY INVESTED INTO SOMETHING THAT IS WORTH YOUR MONEY AND GET YOU A RETURN.

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0 1
#2328320
@PissedConsumer2148383

Calm down. It’s only a TV. There are many more important things in today’s world going on than television.

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0 0
#2146837

it really is trash

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ID
#1156590 Review #1156590 is a subjective opinion of poster.
Reason of review
Bad quality

I'm not getting anything on my Roku to work.

1.8