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Roku
Reviews Chart
130K
CLAIMED LOSSES
1.8K
TOTAL REVIEWS
79.4K
PAGE VIEWS
6
ISSUES RESOLVED
I never complain on websites like these but I am FURIOUS at the moment!!! Bought a Roku Streaming Stick Plus, but everything on Roku said cannot commect due to HDCP! WTF?! My tv is brand new. I spent hours unplugging and restarting the crap. Then sat on the phone with...
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ID
Product
Roku Streaming Stick
Reason of review
Bad quality
I have a question about CBS that I'm paying for
I thought that since I'm paying 599 a month to have CBS in the house I should have it on Roku and smart TVs wondering why I don't have that anyway I guess I'm still hey just customer because you all said you were not taking phone calls
User's recommendation: Have somebody answer your telephone so that you can give your customers some help.
ID
Location
Cape Coral, Florida
I get a payment issue.
I got to cancel my payment on my Roku account because the one that I was using it was for my stepdaughter and the Roku we have to restart our Roku with a new email and my card on on her account I want to cancel I don't get charge
ID
Preferred solution
I just don't want to get change what my free trailer his up cause am not using that email anymore
I'm calling due to a unauthorized payment without my permission
I spoke to someone via message about an unauthorized charge I was told from the representative that once you make a charge it is nonrefundable, but if I did not make the charge why shouldn't they refund me my money back so basically Roku and Showtime is just taking customers money to keep their bank account on full. I also think and feel it is ridiculous that you can't speak to a live representative the only way that you can reach customer service with Roku via text message something doesn't seem right it's too shady for me.This the second time this has happen.
User's recommendation: I will never refer anyone!!
ID
Location
Alexandria, Louisiana
Product
Roku Subscription
Pros
- No phone customer service help
- No customer service
Roku Television is not updating
My television is not allowing me to update. I have check marks by the wireless connection and internet connection, but it is stating unable to update.
User's recommendation: Someone to assemble it for you.
ID
Location
Smyrna, Georgia
Charges on account
I dont know what or why yall keep charging me, so stop! Hhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhuuuuuuuuuuuuuuuuuuuuuuuuu
User's recommendation: Don’t let them take your money.
ID
Location
Tallahassee, Florida
PissedConsumer.com fights for consumer rights
Issues with my account
That are taking money out of my account that I didn't sign up for I keep trying to get a hold of someone anyone to fix it it's been going on for a few months now
ID
Loss
$26
Preferred solution
Full refund
Wi-Fi problems on Roku only
Wi-Fi keeps going off Wi-Fi works on other devices this started happening yesterday I tried unplugging Roku resetting router snd modem but it is only on Roku
ID
Preferred solution
Let the company propose a solution
My account for Hulu been charged in it been cancelled
You charge money debit card when it cancelled ridiculous that cant hold of anyone this need be taken care of
ID
Pros
- Ipost to cancel my hulu hulu account
Loss
$73
Preferred solution
Full refund
I don't have how much anymore and I want to cancel
Had a Roku TV but don't have it anymore had Hallmark but don't have that anymore but you're taking money out of my account I would like for it to be cancelled
ID
Loss
$6
Preferred solution
Full refund
Companies Similar to Roku
Someone hacked into my emails two weeks ago . So I can not get into my email. Ill like transfer my account into another email please. 1986leilaniashlely@***.com
ID
Location
Leander, Texas
Help me with setting up my roku
You can no longer install the spectrum tv app You cant contact anyone in customer service by phone. Very disappointed
ID
Location
Holland, Michigan
Loss
$45
Preferred solution
Carry the spectrum app
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNew bank card for automatic payments
Can I be a *** human being calling me rather than answering machine I need to give you my credit card number for payment Im not giving it to some computer
ID
Location
Denver, Colorado
Cant get streaming player to update
Hi plugged up my third generation Roku streaming player I connected to the internet, and it keeps saying unable to update software.
ID
Location
Camden, New Jersey
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan not reconnect with my hotspot to tv have no router
Called you said no support at this time why have a.number if you don't use it only makes me madder to waste time on your company !
User's recommendation: Don't call for help no one working.
ID
Pros
- Worked well for years
Cons
- Server issues
Can't find advanced picture settings
Picture only fills part of screen followed instructions but using * audio is only option No PhoNe SUPPORT sucks
User's recommendation: Something that has phone sipport.
ID
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Roku is an exceptionally dishonest & disreputable company. They don't care about their customers.
They push out untested software updates, and treat bug reports casually (as if affected customers are making suggestions). The company seems to have no integrity. They blame the tv makers -- while pushing out a buggy update for MONTHS. Roku doesn't let customers test updates.
Nor does it let customers opt out of an update (and stay with the software version that worked for them).
This is really the kind of thing you wouldn't believe unless you saw it for yourself. It all boils down to integrity (a lack of).