Roku
Roku Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Roku has a 1.8 star rating from 5,810 reviews and 19% would likely recommend; overall consumer sentiment is mostly dissatisfied as shown in Roku reviews.
Positive Feedback
Some users praise helpful support interactions and resolved technical issues, and a few note the platform’s content selection and device compatibility.
Negative Feedback / Risk Areas
- Widespread Roku customer complaints about unauthorized billing and multiple charges affecting accounts.
- Frequent requests for refunds and difficulties canceling subscriptions or managing membership settings.
- Poor accessibility to live customer service and unresolved technical problems on some Roku TVs.
Key Takeaways for Future Customers
- Expect possible billing scrutiny; monitor statements closely and verify charges promptly.
- Prepare for challenges with refunds and subscription cancellations and plan extra time for resolution.
- Know that reaching a live customer service agent may be difficult; keep account records handy when contacting support.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Roku has a 1.8 star rating from 5,810 reviews and 19% would likely recommend; overall consumer sentiment is mostly dissatisfied as shown in Roku reviews.
Positive Feedback
Some users praise helpful support interactions and resolved technical issues, and a few note the platform’s content selection and device compatibility.
Negative Feedback / Risk Areas
- Widespread Roku customer complaints about unauthorized billing and multiple charges affecting accounts.
- Frequent requests for refunds and difficulties canceling subscriptions or managing membership settings.
- Poor accessibility to live customer service and unresolved technical problems on some Roku TVs.
Key Takeaways for Future Customers
- Expect possible billing scrutiny; monitor statements closely and verify charges promptly.
- Prepare for challenges with refunds and subscription cancellations and plan extra time for resolution.
- Know that reaching a live customer service agent may be difficult; keep account records handy when contacting support.
Media from reviews
Weiser, Idaho
No review I need help from a real person please
Karen Miley has several channels thru Roku being charged to her acct. That needs to be removed totaling $125.11 a month.
She is in an assisted living as if Christmas Eve. She also has severe Alzheimers and can not manage her TV.
I tried to set her up with philo which she wasnt able to use. The rest must have been her trying to click on things making the tv work
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSubscription
I'm not happy I paid for a month subscription but only getting 3 days and the subscription clearly shows it's a months worth and I feel like I'm being scammed outta of my money and my phone number is 614 772 **** and I hope to get a call back soon it's the holiday season and cyber Monday I don't want to feel scammed
- Trash service as far as call number
- Trash service
Preferred solution: Price reduction
Louisville, Kentucky
Taking of my money- stealing
???Why was my account charged 7.99 at 3:32 am??? Why was my account charged 10.99 at 3:32 am
A public view of these charges will be shown! January 5 2026???
User's recommendation: Roku why u robbing me????
I can’t get the help I need or questions answered without someone reaching me by phone, please
Im trying to get some type of customer service to use a device I bought from this company major hassle
User's recommendation: Call me at 774322**** I can’t turn off the tv
Batesville, Indiana
Pp&&&&&&&&&&
I just became a member of Paramount and paid my fee and I cant get it to load on my TV for some reason
- Love the shows
Preferred solution: I want it to let me on what I paid for
User's recommendation: B careful
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mount Vernon, Ohio
My Roku stick
I bought a new Roku stick, and I activated a new account. I activated it and put it through, but it will not go to the home screen. It keeps saying 'continue 1080 P.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Akron, Ohio
Can’t talk to ANYONE!
I was charged $225!!! For what!!!
And now no one will talk to me or get ahold of me.
All they have is a VM! Get the *** out of here!
Preferred solution: Full refund
User's recommendation: Don’t use Roku! Trash!!!!!!
Clarksville, Tennessee
Hisense Roku tv
It's stuck on a blue screen when I tried to sign in. I bought it today.
Please contact me or give me a way to fix this so I can sign into my TV and continue to watch. Like I said, I bought this today. It's not allowing me to press anything on my remote besides the on and off button.
I've tried unplugging and resetting my router and unplugging the TV. It's not working.
- Good quality
- Tv stuck on a blue screen
Preferred solution: Help fix my TV
Houston, Texas
Acorn amc+ and Starz not working
I am unable to get on these streaming channels that I purchased through ROKU.. It actually says access to this resource is forbidden by access policy.
It has been three days.
I would like a telephone call as soon as possible. My name is Marina Ramirez Cullum 832262**** thank you
Preferred solution: Fix it so I can view those streaming services
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYour customer service is ridiculous! You should call it Customer Disservice!
I can't get a simple answer to my question! You attempted to charge me $104.36 on 1-1-2026 without any explanation as to what the charge was for!
I called your so-called customer service for help and got absolutely nowhere.
I give up. There is no actual person to speak with, and you ask ridiculous questions that make no sense from an AI voice!
Preferred solution: Full refund
User's recommendation: Don't bother trying to get an answer from this company!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ponchatoula, Louisiana
Roku took money out of my account and I don’t have Roku anymore
For one, I would have never gotten a Roku account years ago, but thankfully I didn’t have any issues. If I knew that Roku didn’t have a physical phone number, I wouldn’t have signed up.
I got cable and canceled Roku about a year ago, but for some reason, Roku has been trying to charge my Cash App account for different amounts almost every day and finally successfully did so. That is *** I need my money back. I am not paying for something I didn’t purchase. The first six digits of my Cash App account are 13467, and the last four are 9762.
My email is kennedy74g@***.com. At 3 AM a couple of weeks ago, they charged me three times in a minute for three different amounts, one for $59 that made my account overdrawn, and my insurance got canceled because of this ***
Preferred solution: Full refund
User's recommendation: Roku constantly charges your account even after you close the account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe call didn't go through I have ROKU on 3 out of 4 TV's and it's trying to charge me to watch it. It's saying update my payment plan none of the other TVs are asking for that.
They are trying to make me pay. I have Roku on all the TVs, and 3 are Roku. I am not paying when I already paid for the month.
Preferred solution: My TV cleared so I can watch ROKU and the networks on this TV
User's recommendation: Can't say yet I have not spoken to anyone yet
Phoenix, Arizona
I’m needing a Assistant
My TV isnt working and Im confused what to do every time I plug it in it blinks red and whenever I unplug it and plug it back in and try to reset it it doesnt work I dont have any money to repair the tv
User's recommendation: needed help
Media Expert Talks
Disinformation: Russian and Chinese trolls among us
How to know what’s fake on social media? In this video, Prof. Darren Linvill from Clemson University Media Forensics Hub explains how disinformation works, common tactics of political propaganda, the role of trolls, hashtags, and how to spot fake news.
Darren Linvill investigates data messaging and context accompanied by inauthentic behavior on social media networks. He also examines misinformation and disinformation in the rising field of social media forensics and data monitoring.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancellation of Peacock and Howdy
A representative answered the phone. I've done everything to try to cancel Peacock and Howdy off my TV.
It does not allow me to go into an app, manage my subscription, and cancel it. It's not working.
Preferred solution: I would like to cancel Peacock and Howdy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Roanoke, Virginia
Charges
Company could do better by having a live agent. I have no idea what the 22.??
charge is for. I only know of Netflix, Paramount, Hallmark, and Angel.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrouble shooting my utube still not working at all
Still popping back to the home screen (Roku) not working like it's supposed to. Can I get some help please? I don't have 100 symbols, that's crazy.
User's recommendation: Need help
About
Roku is an American company which represents innovative streaming players which gives an access to more than 600 channels. Thus, the clients can chose among thousands of films or and shows being at home and deciding what to watch. The company promotes absence of extra bills and points out that there is no need in PC in order to make the Roku work. There is an opportunity of immediate online buying of the described players and the price for them starts from $49,99. Talking more about the channels available with Roku here can be mentioned Amazon Instant Video, Disney, Netflix, Hulu Plus, Crackle, Midnight Pump and a great variety of others which can be seen on the official site. The company also provides detailed instructions and manuals for the clients.
Roku is ranked 404 out of 6407 in Media category
USA, Worldwide, Canada
Roku FAQs
Roku has a simple principle of working: after turning on the Roku device, you should plug in and connect your Roku player or TV to the internet, after which create a Roku account and activate your device. You can also use a company app that allows you to control your device with a convenient remote.
If you don’t want to use all the features of the subscription on Roku, cancel it via the official company website. After you log in to Roku, navigate to “My subscriptions”, choose the subscription you want to cancel under “Active subscriptions”, click “Manage subscription”, and choose “Turn off auto-renew”. After all the described actions, your access to the subscription will remain until the end of your current billing cycle.
Anthony Wood is the main Roku owner. The American technology company, that offers streaming players and smart TVs, was founded in 2002.
If you want to change an email address on Roku TV, log in to your account, navigate to “Account information”, enter a new email, confirm it, and click on “Save changes”.
The Roku streaming players cost starts at $29.99. As for Roku TV models, they are available for different budgets. After you purchase the Roku device, you don’t need to pay additional fees, except for subscriptions to Netflix, Apple TV, and other apps.
Roku doesn’t have a straightforward “sign out” option. However, you can unlink the device from your Roku account. For this, visit the official company site, log in to your account, click on your profile icon, after which select “My Account”, scroll down to the “My linked devices” section, choose the device you want to unlink, click “Unlink”, and confirm the action.
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