Roku
Roku Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Roku has 1.9 star rating based on 7489 customer reviews. Consumers are mostly dissatisfied.
19% of users would likely recommend Roku to a friend or colleague.
- Rating Distribution
Pros: No pros, Stop charging me, Price.
Cons: None at all, Customer service, No customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Roku has 1.9 star rating based on 7489 customer reviews. Consumers are mostly dissatisfied.
19% of users would likely recommend Roku to a friend or colleague.
- Rating Distribution
Pros: No pros, Stop charging me, Price.
Cons: None at all, Customer service, No customer service.49% of users think that Roku should improve its Customer Service.
41% of users say that they won't use Roku in the future for similar services or products.Recent recommendations regarding this business are as follows: "Make sure you know what you are doing when you are downloading their content", "Keep up with your subscription prices monthly from Roku.", "I don’t recommend buying Hisense tv. Do not add Ruko to tv", "Do not buy or put your card on their app", "⸻ Thank you so much for your help! I really appreciate the clear guidance and support. Great experience!".
Most users ask Roku for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Roku Reviews
"Excellent customer (adviser) support ! Resolved subscription issue.Help with refund"
Hi, I lost the link to leave a review. Id really like to share my appreciation the advisor helped me resolve the issue quickly and professionally. I was...
"They over charge for subscriptions that’s already paid for"
Ive been trying to reach a live customer service agent and they just give you a email how do you know everyone can use a email so I would like my subscriptions...
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Verified Reviewer |
Chicago, Illinois
They over charge for subscriptions that’s already paid for
Ive been trying to reach a live customer service agent and they just give you a email how do you know everyone can use a email so I would like my subscriptions renewed or Roku can just cancel my subscriptions because I just paid and Im not paying twice in the same month so its not going to happen
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Invalid unauthorized charges
My bank card was charged $12.99 this morning for no reason. This is causing a problem with legitimate business on my account.
There is no way I owe Roku this money.
And now I'm suffering from not having gas money this morning. I don't have any cash to pay for gas, so now I'm going to miss an important meeting.
Preferred solution: Full refund
User's recommendation: No roku Why? Because if you don’t have an account and you have money indiscriminately taken whywill or can happen if you have an account with them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI was scammed out of $537 when I called Roku customer support phone number I got from Google
I called customer support phone number I got from Google on June 21st at 4:09 PM. When they answered, I told them I needed help passing my Paramount Plus bill.
I was transferred to another department where the guy said that I was being scammed and he was going to help me fix that. He told me to download help desk so I did. Once I did that, he had total access to my phone.
He scammed my bank account for $537, transferred it to my Cash App, and the $537 was then put on a Green Dot card ending in 3116. I hold Roku responsible for being scammed and I want action taken, and I want my money back.
Preferred solution: Full refund
User's recommendation: Don't call Roku customer service sorry phone number from Google
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Verified Reviewer |
Charlotte, North Carolina
Issues wh tv
I turned on the TV and it said final update. When it's finished, it says there is a problem? And I have to do everything it says, and it still doesn't work.
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Verified Reviewer |
Waynesboro, Virginia
No internet connection, Apps Appear but wont open, no help from roku
No internet connection through my device? No help getting connected?
I am home, asks motel or dorm? I have said home 50 times? No connection, talked to 4 people! Explained over and over that the roku will not connect to internet?
Get same response? Oh select home? Doesn't do *** Keeps going back to same *** ID R4-26*-*** I will go to BBB and anywhere else i have to!!
They need trained operators instead of *** operators with no experience! Do Not Recommend!!!
User's recommendation: Dont buy
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Verified ReviewerPaidfor app and not working
I paid for Paramount Plus, and it's not working. I need it to be fixed as soon as possible.
I paid for it, come on. It's too hot for this.
Hello, anyone listening to my problem? I need Paramount Play.
- Mess up with apps
Preferred solution: Deliver product or service ordered
User's recommendation: Play my app
Baton Rouge, Louisiana
My money i didn’t order that srevice
yall are nasty rude hang up in my *** face. I will report out to the state.
I have my child on the way now to report out and I have yall own recording conversation and I can prove that and I want my money.
Im a disabled woman trying to pay my energy bill and you lowdown *** people took my money. Its a must yall be reported.
User's recommendation: don’t used them they will jack you out of your bill money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe worst customer service ever came from Roku
Purchased a Roku Streaming Stick Plus - US on May 14, 2025 around 12:20PM. The very next day May 15, 2025 my bank account shows a charged for $38.51, which is the same amount shown on the Roku website account info.
The order number is 200198****. Called today (05/19/25) at 816-272-**** (that number is displayed under contact us > return/replace). As specified on the email from Roku the estimated deliver date was 05/19/25 and it was around 1:50PM when I made my first phone call. The first rep was no help at all, she could not find a tracking number and when I asked her specific questions, she would not say a word, like she put me on hold, she would come back and still didn't give me answer, she will talk about something NOT pertaining to the question I asked her.
I told her, what are you doing when I ask you a question, she said she was chatting with support, and I told her and you don't tell me that you are going to do a research, you just either put me on HOLD or MUTE the line, because I do not hear you until you come back on the phone answering something that I did not ask you. Before I was transfer to Product Support, I asked her to create a label right there, because my bank account was charged so that is consider ROBBERY, Roku stealing from the customer by charging the card the VERY next day, but there was not even a Label Created, the lady could not provide me an answer and decided to transfer me. Product department was NO help at all either as the lady kept telling me that the label will be created in 24 to 48 hrs and I told her NO, I want you to create a label now because you already charged my bank account, again, she could not do that and after an intense argument the lady disconnected the call. Called back again the same number I stated before and before the lady even asked me for the info, I told her I was speaking to Product Support and I had already provided all the information Roku needed and no one was able to help me.
I told her, I am going to ask you specific questions and do not go around the bush, provide me an answer of where the product is or create a label and we are OK. After I provided the email, zip code, amount charged to my card, my name and lastname and order number (200198****), the lady could not find the amount in their system, but I told her it is showing on my bank and I am looking at it right now. She kept apologizing and I told her, you know what? Let me see if Amazon has the Roku Streaming Stick 4K available and to my surprise they had it available and on special for $38.05 and Amazon was charging $2.99 to deliver (could not change the delivery option, but that was fine) and ended up paying $40.71.
For almost $2 more I will receive the Roku Streaming Stick 4K between 5pm and 10pm (today 05/19/25), where Roku the company has NO INFORMATION on my order. I told the lady, I want to cancel, because I do not want to deal with Roku customer service or the company anymore. The service from Roku is so unprofessional, lack of knowledge, could not assist me, didn't have a label created, but Roku has charged my bank account already, you cannot find a transaction for $38.51, you cannot find my order number, what good is Roku customer service for? I asked her to cancel order 200198**** and the lady said that they need to investigate and send me an email about what they found.
I told her, I don't care what you do, I am calling my bank right now after your call and I'm opening a dispute, because Roku robbed me and you cannot find any information about the order I placed on 05/14/25.
I DO NOT RECOMMEND BUYING FROM ROKU WEBSITE. SAVE yourself the headache, because those customer service reps do NOT know what they are doing nor know how to provide customer service.
- Horrible customer service no help at all
Preferred solution: Full refund
User's recommendation: DO NOT BUY FROM THE WEBSITE, find a retail store, AVOID the headaches
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Verified Reviewer |
Fort Lauderdale, Florida
Over charging me
Over charging my twice so I need my refund back into my region bank account thank you today around 1159 you took money off two diff card
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Verified Reviewer |
Lake Worth, Florida
I got charge for the membership and it still asking me to renew it
I got charged for a membership on the 16th of this month, and now I can't log in on my TV because it asks me to renew the membership.
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Verified Reviewer |
Bellflower, California
Necesito ayuda porque mi televisión se desapareció todas las aplicaciones
No he recibido respuesta porque llame dicen que no tienen la contraseña soy anciana de 86 años quiero me pongan las aplicaciones ami televisión no tiene ni una aplicación
Necesito ayuda mi servicio está ubicado en Bell 4324 florence ave apartamento 211 Consuelo Miranda nadie me ha podido ayudar no hablo inglés soy una anciana mi televisión se desconfiguro
No tengo ni una aplicación por favor
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Verified Reviewer |
Troy, New York
My TV keeps resetting itself
My TV keeps resetting itself and I'm tired of keeping putting the information in this *** TV. You guys are charging me so much money for no reason and I can't even watch my TV.
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Verified ReviewerAccount payment money was taken from my account and I didn't authorize it
My money was taken off my debit card, and I didn't authorize or approve any such transaction. I didn't purchase anything from you, and I didn't subscribe to anything with you. So I'm trying to request a refund for the unauthorized payment of 38.73, if possible, or do I need to file a dispute with my bank?
- Charge your card with or without your consent
Preferred solution: Full refund
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Baton Rouge, Louisiana
My money i didn’t order that srevice
yall took my bill money that i download it on my card to pay my energy bill. Im a disabled woman.
My sitter went to put money on my card and yall took it within 10 minutes and thats not fair thinking about your mother.
I need my energy bill paid and yall will be reported every time I call he use a different name the same person he was lowdown and rude. I hope he think he feel the same way about his mother ***
User's recommendation: not bad business
Revere, Massachusetts
No mesa información
Canselar una suscrision esto suscrita sin mi permiso no he dado ningún consentimiento a esto por favor de comunicarse
Rochester, New York
Why am I getting extra charges from roku
The website isn't answering my question and my issue isn't being addressed i has a 5 dollar credit that was used and 2.99 taken off my card all my app are up to date on the payments and this morning my card is being charged for 4.44 i need to know why and what and i being charged for a the 5 dollar credit was used as well
About
Roku is an American company which represents innovative streaming players which gives an access to more than 600 channels. Thus, the clients can chose among thousands of films or and shows being at home and deciding what to watch. The company promotes absence of extra bills and points out that there is no need in PC in order to make the Roku work. There is an opportunity of immediate online buying of the described players and the price for them starts from $49,99. Talking more about the channels available with Roku here can be mentioned Amazon Instant Video, Disney, Netflix, Hulu Plus, Crackle, Midnight Pump and a great variety of others which can be seen on the official site. The company also provides detailed instructions and manuals for the clients.
Roku is ranked 387 out of 5854 in Media category
USA, Worldwide, Canada
Roku FAQs
Roku has a simple principle of working: after turning on the Roku device, you should plug in and connect your Roku player or TV to the internet, after which create a Roku account and activate your device. You can also use a company app that allows you to control your device with a convenient remote.
If you don’t want to use all the features of the subscription on Roku, cancel it via the official company website. After you log in to Roku, navigate to “My subscriptions”, choose the subscription you want to cancel under “Active subscriptions”, click “Manage subscription”, and choose “Turn off auto-renew”. After all the described actions, your access to the subscription will remain until the end of your current billing cycle.
Anthony Wood is the main Roku owner. The American technology company, that offers streaming players and smart TVs, was founded in 2002.
If you want to change an email address on Roku TV, log in to your account, navigate to “Account information”, enter a new email, confirm it, and click on “Save changes”.
The Roku streaming players cost starts at $29.99. As for Roku TV models, they are available for different budgets. After you purchase the Roku device, you don’t need to pay additional fees, except for subscriptions to Netflix, Apple TV, and other apps.
Roku doesn’t have a straightforward “sign out” option. However, you can unlink the device from your Roku account. For this, visit the official company site, log in to your account, click on your profile icon, after which select “My Account”, scroll down to the “My linked devices” section, choose the device you want to unlink, click “Unlink”, and confirm the action.
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You sound ridiculous. #lightweight
did i ask you?