Roku
Roku Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Roku has 1.9 star rating based on 6214 customer reviews. Consumers are mostly dissatisfied.
20% of users would likely recommend Roku to a friend or colleague.
- Rating Distribution
Pros: No pros, Stop charging me, Price.
Cons: None at all, Customer service, No customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Roku has 1.9 star rating based on 6214 customer reviews. Consumers are mostly dissatisfied.
20% of users would likely recommend Roku to a friend or colleague.
- Rating Distribution
Pros: No pros, Stop charging me, Price.
Cons: None at all, Customer service, No customer service.52% of users think that Roku should improve its Customer Service.
41% of users say that they won't use Roku in the future for similar services or products.Recent recommendations regarding this business are as follows: "Run", "Don't buy this crap they want to extract all the money they can out of you.will out so many commercials in it that you can't hardly watch it.", "Do use roku", "Not", "No help".
Most users ask Roku for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Roku Reviews
"You don't know how to take care of customer and then try to log into my account and nobody is able to help me this is so annoying you guys don't don't deserve a review from me"
I've been trying to call ain't nobody answer and I try to log into my account and I skip on telling me this account already exist so I tried to get another...
"Hard to tell reach them and then they don’t even answer the phone call"
You could provide a phone number to call. Then you could answer the phone call when called. I am being charged 6.95 per month for your services, but this month...
Ogden, Utah
My FoxNation stopped
I am forced to pay $1 to talk to some outfit called JUST ANSWER?? Charge showed up as $46!!!
Cancelled. 2nd call wanted to charge $5 to talk to someone. Felt like scam!!
I want to speak with a LIVE person. Can I have LIVE person contact number to explain??
Maybe reset needed. Sign in denied.
ROKU SUCKS! DO NOT BUY ROKU!
I never complain on websites like these but I am FURIOUS at the moment!!! Bought a Roku Streaming Stick Plus, but everything on Roku said cannot commect due to HDCP!
WTF?! My tv is brand new. I spent hours unplugging and restarting the crap. Then sat on the phone with their “customer service” which is obviously some idiot in a foreign country who was raised by a mountain goat.
I got so frustrated I returned it and bought the downgraded version assuming the issue might be my tv. I downgraded to the regular hd Roku Streaming Stick... SAME PROBLEM!!! Actually worse because install took forever, had to reset the device multiple times...
STILL DOESN’T WORK. I have a masters degree in computer sciences... IF I CAN’T GET THIS TO WORK THERE IS A PROBLEM. DO NOT BUY ROKU!!!!
I REPEAT DO NOT WASTE YOUR TIME WITH THIS HORRIBLE CRAP. BAD PRODUCT, BUGGY SOFTWARE, USELESS CUSTOMER SERVICE!!!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I want to get a refund back from app I NEVER ORDERED
Nothing has happened looking forward of getting my money back . Yall need a better way of handling how people can get in touch with yall. This is really unacceptable and disappointing
Some use my card abt a month or two again I filed a fraud claim with my bank and they reversed the transaction and took money out my account to pay yall I never ordered Disney or Warner media I would like for yall to contact me today I been trying to reach out to yall since 10am this morning and it's now 4:23 pm and nothing got solved please call me back immediately at 347 623 **** looking forward to ur prompt reply
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Complete failure to communicate
Every avenue possible was taken to have $4.43 refunded for a subscription I cancelled a month ago. It's a small amount if you're financially stable. That $4.43 was my meal ticket today.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Troubleshooting
Remote not turning channels and didnt work all the time just to turn on its been off for like a week now this is the suckiest tv ever will never buy another because it keeps malfunctioning!!!
Preferred solution: Fix it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I love Roku!!’ I truly do. The way its set up, fast connection (not like Vizio God bless their heart!)
Nothing happened.
Just need a help to connect remote to the older version of Samsung smart tv. Looking at the program, but remote is acting dead.
Yes, new batteries.
It was working in another room. Please help!
PS-its a Roku streaming stick and it was a gift, so no receipt.
- I love my roku tvs they are the only ones that i buy
- None at all
Preferred solution: Help to activate my remote
User's recommendation: I dont have a recommendation yet, cause I …need help :))
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I’m very angry
I didn't authorize this payment, nor did I purchase Roku TV. Could you please unsubscribe me from Roku TV?
These charges are fraudulent because I didn't authorize them. A picture is below.
- I dont need subscription
- Subscription problems
Preferred solution: Full refund
User's recommendation: I didn’t authorize this payment, nor any other payment,could you please unsubscribe me from Roku tv. Today
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I can't find my TV in a list of devices to connect and use the remote on my iPhone
I can't find my 32-inch Phillips Roku TV in a list of devices to connect and use the remote on my iPhone. It just won't come up.
I get two other TVs that come up that don't belong to me.
The TV and the iPhone are both on the same Wi-Fi. For some reason, it can't find my TV when I go to set up the remote control on my iPhone.
Preferred solution: Add my TV to my Roku app on my iPhone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Charged me 3 times last month
It charged me 3 times last month $7.99, $5.99 and $11.99. I would like my money back. So far, I have only been charged 1 time this month.
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Programming issue
I haven't programmed Bet1 since I bought this TV and they're still taking money out of my account. Please give me a refund. Thank you.
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Compré una televisión y no sirve
Compre una televisión en Walmart que venía según nueva y al abrir la caja resulta que es un televisor viejo y descompuesto sin control y el display no sirve...en la tienda Walmart solo culpan a Roku que ellos mandan así las televisiónes y no quieren resolver Walmart cuando ellos me la vendieron
- Roku es bueno me gusta
- No hacen caso cuando uno tiene un reclamo y no me an solucionado
Preferred solution: Full refund
User's recommendation: No compren en Walmart las televisiónes de Roku porque son una porquería te venden descompuesta y no se hacen responsables
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I don't use Ruku but they taking money on my account twice a Moth
I don't use Roku and have been charged every month. I want to suspend that subscription and the account.
- I dont need subscription
- I dont know
Preferred solution: Full refund
User's recommendation: Stop taling money in my account and i need full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Refund
My Apple Pay reported multiple transactions from Roku. Some were denied, so I changed my card number and security code.
The next day, I was still charged for services that I did not authorize. It went on for days. I called Apple and was able to resolve it, but Roku still has a hold. Apple requires you to reach out to the merchant, so I did but received no answer.
I want my money as soon as possible. This company will fold.
- Keep your info to repurchase subscriptions without your consent
Preferred solution: Full refund
User's recommendation: Zero
Media Expert Talks
Disinformation: Russian and Chinese trolls among us
How to know what’s fake on social media? In this video, Prof. Darren Linvill from Clemson University Media Forensics Hub explains how disinformation works, common tactics of political propaganda, the role of trolls, hashtags, and how to spot fake news.
Darren Linvill investigates data messaging and context accompanied by inauthentic behavior on social media networks. He also examines misinformation and disinformation in the rising field of social media forensics and data monitoring.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Austin, Texas
My account on the TV
There is no answer on the phone number. Roku needs to have live technical support for customers. I can't access my account.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
No one is there to respond to customer complaints.
I want my refund of 42.02. My Apple Pay reported funds from this company and I don't have an account.
Apple has been notified and they asked for me to reach out to the merchant. So, I'm reaching out to the merchant and there is no response.
Also, Philo has responded and is refunding me, but Roku has a hold. Give me back my money.
- No customer service to help you get your money back
Preferred solution: Full refund
West Haven, Connecticut
Charged to soo
I wanted the 7 day free trial of friendly tv however they charged me 127.61 before I even received the 7 day trial. I would like this cancellation to go into effect immediately
User's recommendation: Don’t try the free trial it’s a hoax
About
Roku is an American company which represents innovative streaming players which gives an access to more than 600 channels. Thus, the clients can chose among thousands of films or and shows being at home and deciding what to watch. The company promotes absence of extra bills and points out that there is no need in PC in order to make the Roku work. There is an opportunity of immediate online buying of the described players and the price for them starts from $49,99. Talking more about the channels available with Roku here can be mentioned Amazon Instant Video, Disney, Netflix, Hulu Plus, Crackle, Midnight Pump and a great variety of others which can be seen on the official site. The company also provides detailed instructions and manuals for the clients.
Roku is ranked 335 out of 4897 in Media category
USA, Worldwide, Canada
Roku FAQs
Roku has a simple principle of working: after turning on the Roku device, you should plug in and connect your Roku player or TV to the internet, after which create a Roku account and activate your device. You can also use a company app that allows you to control your device with a convenient remote.
If you don’t want to use all the features of the subscription on Roku, cancel it via the official company website. After you log in to Roku, navigate to “My subscriptions”, choose the subscription you want to cancel under “Active subscriptions”, click “Manage subscription”, and choose “Turn off auto-renew”. After all the described actions, your access to the subscription will remain until the end of your current billing cycle.
Anthony Wood is the main Roku owner. The American technology company, that offers streaming players and smart TVs, was founded in 2002.
If you want to change an email address on Roku TV, log in to your account, navigate to “Account information”, enter a new email, confirm it, and click on “Save changes”.
The Roku streaming players cost starts at $29.99. As for Roku TV models, they are available for different budgets. After you purchase the Roku device, you don’t need to pay additional fees, except for subscriptions to Netflix, Apple TV, and other apps.
Roku doesn’t have a straightforward “sign out” option. However, you can unlink the device from your Roku account. For this, visit the official company site, log in to your account, click on your profile icon, after which select “My Account”, scroll down to the “My linked devices” section, choose the device you want to unlink, click “Unlink”, and confirm the action.
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you can call on 830-265-**** for roku support
have the same problem -- had to buy a new Roku stick because the old one *** out -- i thought i could just plug in --WRONG -- both the super and i tried, but it wouldn't accept my password and they don't list my ip name on their list have you found anyone i could hire to help me Thank you, Sheva Scheingarten
I've had the same problem as pissed consumer. Roku is a short lived company with the customer support they supply.
Their streaming stick is OK but the StreamingBar (sound bar) is just plain garbage. It is so bad Roku doesn't even want it back.
Roku won't sent a return label to me. I stopped payment
Can't find anybody to help with channel streaming problems on the ROKU channel. Other channels work fine on this damn site.
Not even a *** chat bot. But they will find someone with a predefined list of text for getting their money out of you.
How many people subscribe to this and without recourse? Ridiculous.
Love this comment
I object to the language and disrespect shown by the reviewer.
Taking issue with a company is no reason to disrespect a working person and their perceived culture. Additionally, the reviews content, grammar and sentence structure speaks adversely to their claim of possessing a Masters Degree.
oh roku most definitely does suck and it is quite possible that their customer service reps overseas may very well have been raised by mountain goats. the state-side corporate customer service is not any better and is quite possible that breed of corporate *** may have been raised by vampires.
get a thesaurus
Spent two months in corporate apartment with Roku.It does suck.