Roku
Roku Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Roku has 1.8 star rating based on 7686 customer reviews. Consumers are mostly dissatisfied.
19% of users would likely recommend Roku to a friend or colleague.
- Rating Distribution
Pros: No pros, Stop charging me, Price.
Cons: None at all, Customer service, No customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Roku has 1.8 star rating based on 7686 customer reviews. Consumers are mostly dissatisfied.
19% of users would likely recommend Roku to a friend or colleague.
- Rating Distribution
Pros: No pros, Stop charging me, Price.
Cons: None at all, Customer service, No customer service.45% of users think that Roku should improve its Customer Service.
40% of users say that they won't use Roku in the future for similar services or products.Recent recommendations regarding this business are as follows: "Go to the site you want and get it directly from them don’t go through this company", "A customer service number.Will you pick up.", "Do get roku", "Avoid Roku whenever possible"."Avoid Roku whenever possible".
Most users ask Roku for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Roku Reviews
"Alabama RedNeck"
The issue started out with Fubo but Fubo passed the buck to Roku. Roku representative took ownership of the issue and quickly worked with me to come up with...
"Subscription"
I'm not happy I paid for a month subscription but only getting 3 days and the subscription clearly shows it's a months worth and I feel like I'm being scammed...
Durham, North Carolina
Chanel will not upgrade
I have not had any issues as long as I have had the subscription. I have the subscription but their is a error when I try to up grade the channel
ROKU SUCKS! DO NOT BUY ROKU!
I never complain on websites like these but I am FURIOUS at the moment!!! Bought a Roku Streaming Stick Plus, but everything on Roku said cannot commect due to HDCP!
WTF?! My tv is brand new. I spent hours unplugging and restarting the crap. Then sat on the phone with their “customer service” which is obviously some idiot in a foreign country who was raised by a mountain goat.
I got so frustrated I returned it and bought the downgraded version assuming the issue might be my tv. I downgraded to the regular hd Roku Streaming Stick... SAME PROBLEM!!! Actually worse because install took forever, had to reset the device multiple times...
STILL DOESN’T WORK. I have a masters degree in computer sciences... IF I CAN’T GET THIS TO WORK THERE IS A PROBLEM. DO NOT BUY ROKU!!!!
I REPEAT DO NOT WASTE YOUR TIME WITH THIS HORRIBLE CRAP. BAD PRODUCT, BUGGY SOFTWARE, USELESS CUSTOMER SERVICE!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Akron, Ohio
Can’t talk to ANYONE!
I was charged $225!!! For what!!!
And now no one will talk to me or get ahold of me.
All they have is a VM! Get the *** out of here!
Preferred solution: Full refund
User's recommendation: Don’t use Roku! Trash!!!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ponchatoula, Louisiana
Roku took money out of my account and I don’t have Roku anymore
For one, I would have never gotten a Roku account years ago, but thankfully I didn’t have any issues. If I knew that Roku didn’t have a physical phone number, I wouldn’t have signed up.
I got cable and canceled Roku about a year ago, but for some reason, Roku has been trying to charge my Cash App account for different amounts almost every day and finally successfully did so. That is *** I need my money back. I am not paying for something I didn’t purchase. The first six digits of my Cash App account are 13467, and the last four are 9762.
My email is kennedy74g@***.com. At 3 AM a couple of weeks ago, they charged me three times in a minute for three different amounts, one for $59 that made my account overdrawn, and my insurance got canceled because of this ***
Preferred solution: Full refund
User's recommendation: Roku constantly charges your account even after you close the account
Chavies, Kentucky
I get random charges and I don't know why
This is like the 3rd time I've gotten like a $1.66 charge and I don't know what it's for, I have a Crunchyroll subscription but that is more
User's recommendation: Be very careful when giving a credit card or debit because they will take some money for no reason
Dallas, Texas
Why did you all take funds off my card without talking to me
Why were my funds taken off my card without talking to me? I am not understanding this. Please put my funds back on my card today.
- Please today
Preferred solution: Full refund
User's recommendation: I didn’t understand why you all took my funds off my card without me telling you could
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Detroit, Michigan
Resolved: Terrible customer service for non functional ROKU stick
Company fixed the issue and I have been provided with product replacement. a replacement was finally offered. Call directly and don't let them pass you to someone else.
Would give it a menus but 1 is the lowest choice. The customer service chat is the absolute worst I have spent apex 4 hours online trying to get a warranty replacement of my stick that won't load , they shuffle me off and tell me an engineer will contact me , it's been a week , They absolutely do not care about the customers one bit
User's recommendation: Don't buy a ROKU stick
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSubscription problem
I paid for subscription by the month and Im not getting my event on my phone from my camera.subscription not due again until October 26
Preferred solution: Fix it thank you
Want to put roku on
I would like to get back on. I hit something wrong.
And can't get back on. I just wanted to not replay.
- Run the rest of my movie channel
- You could it back on
Preferred solution: My roku
User's recommendation: Good
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnauthorized payment n I would like my money back
I already had a issue with Roku because they took $41.27 in September off my debit card that was unauthorized n I had blocked them. The following month the same thing happened but it was for $18.91 unauthorized also.
Truly I believe that ROKU IS ROBBING PEOPLE OUT OF THEIR HARD EARNED MONEY.
SO PLEASE EXAMINE EVERYTHING THAT INVOLVES ROKU THEY ARE TRULY THIEVES. LETS ALL COME TOGETHER AND STOP THEM.
Yall took my money off my card n I didnt have any subscriptions yall was supposed to have unlinked that email from my account now from the results of u taken my money now my account is over drawn NEEDS MY MONEY
User's recommendation: Do not deal with Roku
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Barnesville, Georgia
Because money was taken from my bank
I was charged $100.00 and I need that back. I need that money back.
- No pros
- All cons
Preferred solution: Full refund
User's recommendation: Do not use roku
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: My TV has a message on the screen and it will not let me pass and watch regular TV.
The language bearer slowed the process.
I received a voice message that was not helpful; I need a live person to help me! This is totally ridiculous not being able to speak with a human.
- Unable to speak with a live person
Preferred solution: I would like technical support.
User's recommendation: Would prefer speaking with a live person.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefound
I will charge a subscription that I did not use or subscribe to, who has been charged for the last month if I went, and I was not using the TV at all.
- Now
Preferred solution: Full refund
Media Expert Talks
Disinformation: Russian and Chinese trolls among us
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Bridgeport, Alabama
Resolved: Alabama RedNeck
Company fixed the issue and I have been provided with full refund. The issue was originally with Fubo who were not willing to try and resolve the issue.
They said it had to be discussed with Roku.Roku team member was and able to resolve the issue very quickly and satisfactory. Discussed with Fubo and then with Roku.
The issue started out with Fubo but Fubo passed the buck to Roku. Roku representative took ownership of the issue and quickly worked with me to come up with satisfactory resolution. The Roku representative was professional and very respectful in resolving the issue quickly and satisfactory.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDisputed transaction
A transaction came off my card of $103 from Roku that I did not authorize. I was trying to get in contact with customer service to see if I can dispute the charge.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy device is not connecting to the WiFi
I need to speak to someone. Yeah, put a customer service number where people can reach an agent, not picking up the phone. So yeah, you suck.
Preferred solution: Apology
User's recommendation: A customer service number.Will you pick up.
About
Roku is an American company which represents innovative streaming players which gives an access to more than 600 channels. Thus, the clients can chose among thousands of films or and shows being at home and deciding what to watch. The company promotes absence of extra bills and points out that there is no need in PC in order to make the Roku work. There is an opportunity of immediate online buying of the described players and the price for them starts from $49,99. Talking more about the channels available with Roku here can be mentioned Amazon Instant Video, Disney, Netflix, Hulu Plus, Crackle, Midnight Pump and a great variety of others which can be seen on the official site. The company also provides detailed instructions and manuals for the clients.
Roku is ranked 399 out of 6342 in Media category
USA, Worldwide, Canada
Roku FAQs
Roku has a simple principle of working: after turning on the Roku device, you should plug in and connect your Roku player or TV to the internet, after which create a Roku account and activate your device. You can also use a company app that allows you to control your device with a convenient remote.
If you don’t want to use all the features of the subscription on Roku, cancel it via the official company website. After you log in to Roku, navigate to “My subscriptions”, choose the subscription you want to cancel under “Active subscriptions”, click “Manage subscription”, and choose “Turn off auto-renew”. After all the described actions, your access to the subscription will remain until the end of your current billing cycle.
Anthony Wood is the main Roku owner. The American technology company, that offers streaming players and smart TVs, was founded in 2002.
If you want to change an email address on Roku TV, log in to your account, navigate to “Account information”, enter a new email, confirm it, and click on “Save changes”.
The Roku streaming players cost starts at $29.99. As for Roku TV models, they are available for different budgets. After you purchase the Roku device, you don’t need to pay additional fees, except for subscriptions to Netflix, Apple TV, and other apps.
Roku doesn’t have a straightforward “sign out” option. However, you can unlink the device from your Roku account. For this, visit the official company site, log in to your account, click on your profile icon, after which select “My Account”, scroll down to the “My linked devices” section, choose the device you want to unlink, click “Unlink”, and confirm the action.
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you can call on 830-265-**** for roku support
have the same problem -- had to buy a new Roku stick because the old one *** out -- i thought i could just plug in --WRONG -- both the super and i tried, but it wouldn't accept my password and they don't list my ip name on their list have you found anyone i could hire to help me Thank you, Sheva Scheingarten
I've had the same problem as pissed consumer. Roku is a short lived company with the customer support they supply.
Their streaming stick is OK but the StreamingBar (sound bar) is just plain garbage. It is so bad Roku doesn't even want it back.
Roku won't sent a return label to me. I stopped payment
Can't find anybody to help with channel streaming problems on the ROKU channel. Other channels work fine on this damn site.
Not even a *** chat bot. But they will find someone with a predefined list of text for getting their money out of you.
How many people subscribe to this and without recourse? Ridiculous.
Love this comment
I object to the language and disrespect shown by the reviewer.
Taking issue with a company is no reason to disrespect a working person and their perceived culture. Additionally, the reviews content, grammar and sentence structure speaks adversely to their claim of possessing a Masters Degree.
oh roku most definitely does suck and it is quite possible that their customer service reps overseas may very well have been raised by mountain goats. the state-side corporate customer service is not any better and is quite possible that breed of corporate *** may have been raised by vampires.
get a thesaurus
Spent two months in corporate apartment with Roku.It does suck.
This is the craziest customer service department I've ever dealt with in my life. I don't know how they run a business.
I needed a simple billing error fixed, and it's still not resolved over a month later. They don't seem to understand anything.
Yeah and screw you mountain goats. Learn to teach your students about 21st century cable television.
I have problems with their tv too. I hate them.
YOU ARE A *** SO CALLED BUSNESS PUBLIC DONT EVER GET INVOLVED WITH THIS AWFUL SO CALLED COMPANY. NEVER A LIVE PERSON BUT A GOD DAMN ROBOT .
YOU ARE NOT SHOWED HOW TO USE THE ROOMU NO CONTACT WITH ANYONE. STAY AWAY KEEP YOUR MONEY INVESTED INTO SOMETHING THAT IS WORTH YOUR MONEY AND GET YOU A RETURN.
Calm down. It’s only a TV. There are many more important things in today’s world going on than television.
it really is trash
I guess there is an idea behind Roku, but it is just not worth it! ROKU SUCKS!!!
I have had nothing but headaches with Roku. There is no real technical/service department, customer service does not exist unless it's about money.
I thought it would be easy to watch the Superbowl, but I've given up; I'll see the results on some news station that Roku will allow me to watch. The tv. stations black out regularly, the channel description constantly pops up halting what you are doing, or just plain getting in the way. Tomorrow I throw the whole thing away and go back to cable or dish, or...
Roku has made watching something on the tube frustrating, time-consuming, and unpleasant!!!!!
Don't waste your time or sanity on this company and its poor product. Let THEM have the ulcer.
My Ruko T.V. worked for a total of 6 months and they have no REAL service department!!!!
Every place i went just offered 0 help!!!! NOTHING this is criminal. They need to come with a warning lable!!!!
I should have kept my old T.V. at least it worked!!!!
They suck!! No customer service!! Do no buy!!