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Top Question
#62272

How do I cancel my subscription to this channel?They charge too much one month was less this one is higher I don’t want it anymore..

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by #2248569

Please cancel my subscription, I thought I was subscribing to Acorntv but it seems to be it’s all Roku and I’m not able to find series 10 of Doc Martin, which was really the only reason I was going to subscribe to acorn.

by #1982905

In order to cancel Roku subscription you should:
  • Go to my.roku.com on your computer or smartphone.
  • Sign in to your Roku account.
  • Click on Manage your subscriptions.
  • Select Unsubscribe.

by #1977234

Can someone please text me back a text that I want to cancel this channel this description so someone please cancel or call me back with instructions on how to do this and I want a refund back!!

by #2084534

please login into your roku account on My.roku.com, go to manage my subscription and cancel the subscription which you do not wish to continue in case you have some issues in doing the above operation, kindly call 844-539-**** executive will help you over the phone with no chargse.

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Question:
#173537

My remote isn’t working I checked the batteries the batteries are good. I used another remote control and it worked for my living room TV.

But the remote for my bedroom does not work. What can I do?

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by #2361878

Maybe if you wait a day or two it will work. I have the same problem and I give my remote a rest and use another one and then go back to it.

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Question:
#170783

How was my checking account charged money when I never subscribed to roku?I was charged $8.99 by roku channel. I have never submitted to a membership nor do I want a membership with roku channel. No idea how they have accessed my account information

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by #2325503

I have did a cancelation multiple times and this make the 8th time I done been after ending my membership

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Question:
#134087

How did you get my information?Where did you guys get the authorization for the transaction from my account? How did u get all my information I don't even know whats that Roku for Disney

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Answer:
by #2208916

yeah dont you love it when you give them your atm card number for anything online. They think they have the right to go into your account and charge you whenever they want. It happens to me a lot and to be able to talk to a tech they want your credit card information and to charge your account. That JUST ASK program is a rip-off and a scam. Companies should know better than use them and it should be illegal

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Question:
#129321

How do I cancel a Subspetion so that my card will no longer be charged ?I believe the subscription is for “Stars”, & I have no idea how to cancel the subscription. I no longer want “Stars” & I want my card to stop being charged. Thank you.

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Answer:
by #2298000

Tell your bank or card to stop all payments to that company. Tell them you did not authorize the charges. Worst case scenario you cancel the card & get a new one issued to replace it

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Question:
#99988

How can I get human help.

I can’t purchase and need a human I don’t understand your computer support. I have been trying your computer supfor weeks and can’t get it to work.

HELP ME PLEASE! A real human!

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Answer:
by #2143895

Need my roku in my name its in my friends name because I didn't have email how do I get his name off my device

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Question:

Is there a provision for me to speak with someone .I have many questions about my Roku. It was set up years ago by someone else and I have a few questions.

I need to speak with someone because I don’t even know what kind of information to give you without speaking with someone. My number is 925-448-****

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Answer:
by #2084535

kindly call 844-539-**** executive will help you over the phone with no charges. any query or question can be asked with online free service about roku on 844539-****

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Question:
#90189

Charging my card when canceled my account.

Still charging my card even tho I canceled my services... poor service need to improve on there service

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Answer:
by #2084536

your subscription needs to be canceled on channel website if you are still getting charged after canceling on roku account, i would suggest that you can call 844@***9@***1 for complete free service and have your doubts cleared also get your subscription canceled

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Question:
#66812

When is roku going to be back working again.

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Answer:
by #2003103

According to the information stated at Cloudwards, if your Roku device is not working, a simple restart can often fix the issue. You may try to restart your Roku through the Settings menu:
  • Press the Home Button;
  • Go to “Settings”;
  • Go to “System”;
  • Go to “System Restart”;
  • Select the “Restart” button.

For further assistance please contact Roku Support. You should go to “Need More Help” on the company website. From there you can access the Roku community, chat online or email the support team.

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Question:
#65354

When scrolling features using my remote I get an audio tell me what I have just scrolled to. How do I turn this audio off?Didn't have the audio before. Must have hit something while watching in the dark.

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Answer:
by #1995453


According to the information stated at Roku Community, the shortcut to turn the voice on and off is to press the Option * key 4 times.
If you want to disable it from happening again: Settings> Accessibility> scroll to Shortcut> disable.

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