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Sherri W Bpa

How do I cancel my subscription to this channel?

Top question

They charge too much one month was less this one is higher I don’t want it anymore..

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4 comments
Guest

Please cancel my subscription, I thought I was subscribing to Acorntv but it seems to be it’s all Roku and I’m not able to find series 10 of Doc Martin, which was really the only reason I was going to subscribe to acorn.

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Garry Leigh

Telecommunications Expert

In order to cancel Roku subscription you should:
  • Go to my.roku.com on your computer or smartphone.
  • Sign in to your Roku account.
  • Click on Manage your subscriptions.
  • Select Unsubscribe.

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Sherri W Bpa

Can someone please text me back a text that I want to cancel this channel this description so someone please cancel or call me back with instructions on how to do this and I want a refund back!!

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Nyliah Eex

please login into your roku account on My.roku.com, go to manage my subscription and cancel the subscription which you do not wish to continue in case you have some issues in doing the above operation, kindly call 844-539-**** executive will help you over the phone with no chargse.

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Shterna Ltv

My remote isn’t working I checked the batteries the batteries are good

My remote isn’t working I checked the batteries the batteries are good. I used another remote control and it worked for my living room TV.

But the remote for my bedroom does not work. What can I do?

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SINDI S Hpl

Maybe if you wait a day or two it will work. I have the same problem and I give my remote a rest and use another one and then go back to it.

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Lonnie W Ghd
Verified Reviewer

How was my checking account charged money when I never subscribed to roku?

I was charged $8.99 by roku channel. I have never submitted to a membership nor do I want a membership with roku channel. No idea how they have accessed my account information

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Luisfernando Tce

I have did a cancelation multiple times and this make the 8th time I done been after ending my membership

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Robinson T Ofg

How did you get my information?

Where did you guys get the authorization for the transaction from my account? How did u get all my information I don't even know whats that Roku for Disney

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1 comment
Guest

yeah dont you love it when you give them your atm card number for anything online. They think they have the right to go into your account and charge you whenever they want. It happens to me a lot and to be able to talk to a tech they want your credit card information and to charge your account. That JUST ASK program is a rip-off and a scam. Companies should know better than use them and it should be illegal

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Trene T

How do I cancel a Subspetion so that my card will no longer be charged ?

I believe the subscription is for “Stars”, & I have no idea how to cancel the subscription. I no longer want “Stars” & I want my card to stop being charged. Thank you.

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1 comment
Guest

Tell your bank or card to stop all payments to that company. Tell them you did not authorize the charges. Worst case scenario you cancel the card & get a new one issued to replace it

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Mary P Twv
Verified Reviewer

How can I get human help

I can’t purchase and need a human I don’t understand your computer support. I have been trying your computer supfor weeks and can’t get it to work.

HELP ME PLEASE! A real human!

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1 comment
Husna Wfz

Need my roku in my name its in my friends name because I didn't have email how do I get his name off my device

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stephanie g Rwi

Is there a provision for me to speak with someone .

I have many questions about my Roku. It was set up years ago by someone else and I have a few questions.

I need to speak with someone because I don’t even know what kind of information to give you without speaking with someone. My number is 925-448-****

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1 comment
Nyliah Eex

kindly call 844-539-**** executive will help you over the phone with no charges. any query or question can be asked with online free service about roku on 844539-****

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Marcides J
Verified Reviewer

Charging my card when canceled my account

Still charging my card even tho I canceled my services... poor service need to improve on there service

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1 comment
Nyliah Eex

your subscription needs to be canceled on channel website if you are still getting charged after canceling on roku account, i would suggest that you can call 844@***9@***1 for complete free service and have your doubts cleared also get your subscription canceled

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Irvin B Lyi
Verified Reviewer

When is roku going to be back working again

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1 comment
Garry Leigh

Telecommunications Expert

According to the information stated at Cloudwards, if your Roku device is not working, a simple restart can often fix the issue. You may try to restart your Roku through the Settings menu:
  • Press the Home Button;
  • Go to “Settings”;
  • Go to “System”;
  • Go to “System Restart”;
  • Select the “Restart” button.

For further assistance please contact Roku Support. You should go to “Need More Help” on the company website. From there you can access the Roku community, chat online or email the support team.

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James C Crn
Verified Reviewer

When scrolling features using my remote I get an audio tell me what I have just scrolled to. How do I turn this audio off?

Didn't have the audio before. Must have hit something while watching in the dark.

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1 comment
Garry Leigh

Telecommunications Expert


According to the information stated at Roku Community, the shortcut to turn the voice on and off is to press the Option * key 4 times.
If you want to disable it from happening again: Settings> Accessibility> scroll to Shortcut> disable.

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Jeffery M Cwm

How can I get my refund back?

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1 comment
Garry Leigh

Telecommunications Expert

Unfortunately, the Roku Support page does not provide any information about refunds.It is only stated that Roku typically does not provide refunds for purchases made from the Roku Channel Store, the Movie Store and TV Store. All subscriptions are pre-paid, non-refundable, and will auto-renew until you cancel your subscription. Please contact Roku Customer Support at support.roku.com/en-gb/contactus/1 and provide them with full details regarding your issue.

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Garth D Xnq

How to cancel premium channels

Need to cancel my premium channel purchases.

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1 comment
Garry Leigh

Telecommunications Expert

To cancel or unsubscribe from a mobile device or PC:
  • Go to my.roku.com.
  • Sign in to your Roku account.
  • Select Manage your subscriptions.
  • Locate the channel under Active Subscriptions and select Cancel subscription.

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Sheyla Saraah S

Can a Roku stick purchase it in the USA be used in India?

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1 comment
Garry Leigh

Telecommunications Expert

According to Roku FAQs Roku units work anywhere in the world where they can get a broadband internet connection, independent of where they are purchased. The individual channels, however can only operate where their charters and program rights and licensing issues permit them to operate.

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David S Tyj

Why Peacock isn’t showing up on my channels?

I downloaded the Peacock app and it’s not showing up on my main screen as one of my streaming channels

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1 comment
Garry Leigh

Telecommunications Expert

As stated at businessinsider.com, to get a peacock app on your Roku, you should follow these steps:
  • press the Home button to get to the home screen;
  • select 'Search';
  • search for 'Peacock';
  • when 'Peacock TV' appears in the search results, select it and then choose 'Add channel';
  • once the app is installed, go back to the home screen.

According to the comments posted at community.roku.com, to add Peacock to Roku you should follow these steps:
  • sign up for a Peacock subscription;
  • login to your Roku account;
  • navigate to the Peacock Roku channel;
  • if you’re prompted to enter a code, enter PEACOCK;
  • the channel should be installed on your Roku device;
  • you should be able to sign into your Peacock account to start streaming.

Unfortunately, Roku does not provide any information about possible issues with the Peacock showing up on the channels. Please contact the Roku customer care team via the support form at support.roku.com/en-gb/contactus.

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Ciarah E
Verified Reviewer

How can I get my refund

Y’all took 156.30 from me

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1 comment
Garry Leigh

Telecommunications Expert

According to Roku Support, if you have a charge on your credit card or PayPal account from Roku that you do not recognize there are steps you can take to identify that charge:
  • Review your purchase history;
  • Confirm the charge is not an “authorization hold” or a “pending charge”;
  • Confirm your purchase authorization settings and verify the charge wasn’t made by someone else in your household;
  • If you have more than one Roku account, check all your Roku accounts.

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Justin T Ves
Verified Reviewer

How can I cancel my WWE through you

I need to cancel my WWE Network and I do not remember my login on my password or nothing and I do not have my Roku no more

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1 comment
Garry Leigh

Telecommunications Expert

As stated at techowns.com, to cancel your WWE subscription you should follow these steps:
  • go to my.roku.com;
  • sign in to your Roku account;
  • select the profile icon;
  • select My Account;
  • click Manage your subscriptions;
  • select Cancel Subscription.

If you do not have access to your Roku account, please contact the Roku customer care team for assistance. You may reach out to them:
  • via the company's social networks.

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Monyetta B

How can I use a different bank card to pay my cbs all access?

I

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1 comment
Garry Leigh

Telecommunications Expert

As stated at help.cbs.com, you can change or update your payment information following these steps.
Computer:
  • go to CBS.com/all-access/account/;
  • click 'Edit Billing/Payment Information'.

iPhone, iPad or Apple TV:
  • on the Home screen, tap Settings;
  • tap iTunes & App Stores;
  • tap your Apple ID;
  • tap View Apple ID;
  • tap Manage Payment (or Payment Information on older versions);
  • edit your payment information.

Android phone, tablet or TV:
  • open the Google Play Store app;
  • tap Menu > Payment methods > More payment settings;
  • sign in to pay.google.com;
  • select the payment method you wish to edit;
  • tap Edit;
  • make your edits;
  • tap 'Update'.

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Katherine P Nnt
Verified Reviewer

How do I cancel my husband’s subscription due to his passing?

I need to cancel my husband’s subscription as he has passed away.

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1 comment
Garry Leigh

Telecommunications Expert

In order to cancel Roku subscription you should:
  • Go to my.roku.com on your computer or smartphone.
  • Sign in to your Roku account.
  • Click on Manage your subscriptions.
  • Select Unsubscribe or Renew depending on how you want to manage your subscriptions.

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Sharon W Evv

How do I cancel with no pin

I went onto 3rg party site by mistake. Cancelled payment & card.

Messaged Roku waited on call back no call back. Registration was supposed to be cancelled automatically 7th changed to 11th. Can't cancel as this company accessed my roku remotely so I have no PIN. Unable to set up registration as my email already exists.

No follow up call from Roku or answers to my messages. I have a roku that I can't use.

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1 comment
Garry Leigh

Telecommunications Expert


Your issue seems to be rather specific. It is better to contact Roku customer service. You may reach them by phone at (816) 272-8106 or via online support form.

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Robert G Dnz
Verified Reviewer

WHY IS MY TV ALWAYS BUFFERING? WHAT IS CAUSING THIS

WATCHING A TV SHOW, GOES TO BUFFERING AND KEEPS THIS UP EVERY 2 TO 3 MINUTES FOR HOURS

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1 comment
Garry Leigh

Telecommunications Expert

As stated at businessinsider.com, to get your Roku to stop buffering you may follow these steps:
  • move the Wi-Fi router closer to the Roku;
    • reduce the use of other devices on the network;
    • upgrade or replace your router.

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