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Roku Questions and Answers

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Question:
#63038

How can I get my refund.

Y’all took 156.30 from me

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Answer:
by #1988993

According to Roku Support, if you have a charge on your credit card or PayPal account from Roku that you do not recognize there are steps you can take to identify that charge:
  • Review your purchase history;
  • Confirm the charge is not an “authorization hold” or a “pending charge”;
  • Confirm your purchase authorization settings and verify the charge wasn’t made by someone else in your household;
  • If you have more than one Roku account, check all your Roku accounts.

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Question:
#31951

How do I get answers from you guys? Why dont you contact back ?

Is this a scam?

How do I get my full refund?Roku inc keep taking money off my card and I'm not making these payments I don't even have a roku account they took over $30 last year without me confirming the payment they just take my money I've reported it but nothing had been added back to my Card they are just taking my money they just made a transaction for $4.00 and I need that back they never answer their phones I'm starting to lose my patients Nothing is being done can u Do something. And return all my money back because I've made reports last year About it to and I still have the email reports and the Unauthorized payments Do something about this I need my money back they dont reach back out its like im making money and getting it stolen from me by a company I've been calling since last year next I'm going to fo publix and write a report about this because this isn't cool just by reading other reviews you guys are taking people's money and scamming this is not a legit business I need my money back

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Answer:
by #1855804

Someone is using my info from my debit card an purchasing Roku an movies .i dint have that .r do i want .so please have some one call an talk with me i want to no who is doing it. An my money back please an thanks .sherry smith.

by #1833900

According to alloutstudio.zendesk.com, in order to request a refund from the company, you should call Roku customer service at 44 203 6** **23. Other ways are to use your Roku device, however, if you do not have a Roku account this is not for you.

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Question:

Why was my $1returned.

I purchased a 7-Day trial and they you guys returned my dollar and it's for lifetime movie Network. Did I get comp

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Question:
Top question
#62272

How do I cancel my subscription to this channel?They charge too much one month was less this one is higher I don’t want it anymore..

0 symbols (min 100)
Answer:
by #2248569

Please cancel my subscription, I thought I was subscribing to Acorntv but it seems to be it’s all Roku and I’m not able to find series 10 of Doc Martin, which was really the only reason I was going to subscribe to acorn.

by #1982905

In order to cancel Roku subscription you should:
  • Go to my.roku.com on your computer or smartphone.
  • Sign in to your Roku account.
  • Click on Manage your subscriptions.
  • Select Unsubscribe.

by #1977234

Can someone please text me back a text that I want to cancel this channel this description so someone please cancel or call me back with instructions on how to do this and I want a refund back!!

by #2084534

please login into your roku account on My.roku.com, go to manage my subscription and cancel the subscription which you do not wish to continue in case you have some issues in doing the above operation, kindly call 844-539-**** executive will help you over the phone with no chargse.

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Question:
#173537

My remote isn’t working I checked the batteries the batteries are good. I used another remote control and it worked for my living room TV.

But the remote for my bedroom does not work. What can I do?

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Answer:
by #2361878

Maybe if you wait a day or two it will work. I have the same problem and I give my remote a rest and use another one and then go back to it.

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Question:
#170783

How was my checking account charged money when I never subscribed to roku?I was charged $8.99 by roku channel. I have never submitted to a membership nor do I want a membership with roku channel. No idea how they have accessed my account information

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Answer:
by #2325503

I have did a cancelation multiple times and this make the 8th time I done been after ending my membership

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Question:
#134087

How did you get my information?Where did you guys get the authorization for the transaction from my account? How did u get all my information I don't even know whats that Roku for Disney

0 symbols (min 100)
Answer:
by #2208916

yeah dont you love it when you give them your atm card number for anything online. They think they have the right to go into your account and charge you whenever they want. It happens to me a lot and to be able to talk to a tech they want your credit card information and to charge your account. That JUST ASK program is a rip-off and a scam. Companies should know better than use them and it should be illegal

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Question:
#129321

How do I cancel a Subspetion so that my card will no longer be charged ?I believe the subscription is for “Stars”, & I have no idea how to cancel the subscription. I no longer want “Stars” & I want my card to stop being charged. Thank you.

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Answer:
by #2298000

Tell your bank or card to stop all payments to that company. Tell them you did not authorize the charges. Worst case scenario you cancel the card & get a new one issued to replace it

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Question:
#99988

How can I get human help.

I can’t purchase and need a human I don’t understand your computer support. I have been trying your computer supfor weeks and can’t get it to work.

HELP ME PLEASE! A real human!

0 symbols (min 100)
Answer:
by #2143895

Need my roku in my name its in my friends name because I didn't have email how do I get his name off my device

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Question:

Is there a provision for me to speak with someone .I have many questions about my Roku. It was set up years ago by someone else and I have a few questions.

I need to speak with someone because I don’t even know what kind of information to give you without speaking with someone. My number is 925-448-****

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Answer:
by #2084535

kindly call 844-539-**** executive will help you over the phone with no charges. any query or question can be asked with online free service about roku on 844539-****

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