Roku Questions and Answers
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How do I get my money back?
I was only trying to create a roku account. And somehow I was charged $8.00 for something I'm not aware of.
And when they charged me it overdrew my account. Now I have to pay $50.00 back to my bank.
I wanna cancel my HBO on hulu
I wanna cancel my subscription on the HBO throw Hulu..they already cancel my hulu but I been trying to cancel my HBO
My money was taking off my cash app card 19.99 I will like for it to be added back to my cash app please
Having difficulty
I recently move my roku stick from down stairs to upstairs and now when watching shows or a movie it plays for a minute or two and then jump back to menu. How to fix the problem???
Why Peacock isn’t showing up on my channels?
I downloaded the Peacock app and it’s not showing up on my main screen as one of my streaming channels
Can’t log in to my acct
I don’t know my password and I no longer have access to the email which is connected to my rocu acct
Signing up for Starz and Epix on the Roku channel
I see online where I can sign up for both channels on the Roku channel with a 30 day free subscription. However when I go to the Roku channel to sign up it’s only offering a 7 day free trial. How can I sign up for Starz and Epix via my Roku channel and receive the 30 day trial???
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I would like to know do I have to have a Rok box to get all Caribbean stationk
How can I get my refund
Y’all took 156.30 from me
- Review your purchase history;
- Confirm the charge is not an “authorization hold” or a “pending charge”;
- Confirm your purchase authorization settings and verify the charge wasn’t made by someone else in your household;
- If you have more than one Roku account, check all your Roku accounts.
How can I cancel my WWE through you
I need to cancel my WWE Network and I do not remember my login on my password or nothing and I do not have my Roku no more
- go to my.roku.com;
- sign in to your Roku account;
- select the profile icon;
- select My Account;
- click Manage your subscriptions;
- select Cancel Subscription.
If you do not have access to your Roku account, please contact the Roku customer care team for assistance. You may reach out to them:
- by phone at (816) 272-8106;
- by email at customer.advocate@roku.com;
- via the company's social networks.
How can I use a different bank card to pay my cbs all access?
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Computer:
- go to CBS.com/all-access/account/;
- click 'Edit Billing/Payment Information'.
iPhone, iPad or Apple TV:
- on the Home screen, tap Settings;
- tap iTunes & App Stores;
- tap your Apple ID;
- tap View Apple ID;
- tap Manage Payment (or Payment Information on older versions);
- edit your payment information.
Android phone, tablet or TV:
- open the Google Play Store app;
- tap Menu > Payment methods > More payment settings;
- sign in to pay.google.com;
- select the payment method you wish to edit;
- tap Edit;
- make your edits;
- tap 'Update'.
How do I cancel my subscription to this channel?
They charge too much one month was less this one is higher I don’t want it anymore..
- Go to my.roku.com on your computer or smartphone.
- Sign in to your Roku account.
- Click on Manage your subscriptions.
- Select Unsubscribe.
I need help streaming Roku channel.
I need help streaming Roku channel. There is a show called cold case that I would like to watch it says it’s streaming and our Roku but when I go to the Roku place that doesn’t give me An option.How do I stream this channel?
How do I cancel my husband’s subscription due to his passing?
I need to cancel my husband’s subscription as he has passed away.
- Go to my.roku.com on your computer or smartphone.
- Sign in to your Roku account.
- Click on Manage your subscriptions.
- Select Unsubscribe or Renew depending on how you want to manage your subscriptions.
How do I cancel with no pin
I went onto 3rg party site by mistake. Cancelled payment & card.
Messaged Roku waited on call back no call back. Registration was supposed to be cancelled automatically 7th changed to 11th. Can't cancel as this company accessed my roku remotely so I have no PIN. Unable to set up registration as my email already exists.
No follow up call from Roku or answers to my messages. I have a roku that I can't use.
Your issue seems to be rather specific. It is better to contact Roku customer service. You may reach them by phone at (816) 272-8106 or via online support form.
WHY IS MY TV ALWAYS BUFFERING? WHAT IS CAUSING THIS
WATCHING A TV SHOW, GOES TO BUFFERING AND KEEPS THIS UP EVERY 2 TO 3 MINUTES FOR HOURS
- move the Wi-Fi router closer to the Roku;
- reduce the use of other devices on the network;
- upgrade or replace your router.
How do I find my rental movies at
I rental a movie for my kids and now I can’t find it so they can watch it , if I can’t find it so they can watch it I want my money back
To get more information about your rental movies, please contact the Roku customer care team:
- by phone at (816) 272-8106;
- by email at customer.advocate@roku.com;
- via the company's social networks.
Support is provided Monday - Saturday: 8AM to 8PM PST.
I need someone to call me
There Charging my card without my permission