I was setting up My Roku account when I had to leave it unfinished because I had to get a credit card. The next day I turned on My TV to finish and Roku technical support was on .
Jerry Maxwell at 844-822-0869 charged Me $99.99 for setting up My account when I didn`t need any help , all I wanted to do was add My credit card number and finish setting up the account. I suspected it was a scam and called Him a week ago and He said He would reimburse Me My money. I didn`t get it yet so today I called Him and He said it would take another week.
I have since closed My account and will not reopen it until I get My money back. If I don`t get My money back I am returning the Roku!
Reason of review: Poor customer service.
Monetary Loss: $100.
Preferred solution: Full refund.