Contact Roku Customer Service
Roku Phone Numbers and Emails
Customer Service Number:
-
(408) 556-9040
Customer Service:
-
(816) 272-8106
Complaints/ Feedback:
-
(408) 556-9391
Roku Emails:
How to Contact Roku Customer Service?
Roku Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Roku Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Roku is 4085569040. 54% of consumers used this number to address their issues and concerns. Meanwhile, 67% of users reported contacting a real person successfully by dialing the phone number 8162728106.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Roku may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Roku Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Roku is 4085569040. 54% of consumers used this number to address their issues and concerns. Meanwhile, 67% of users reported contacting a real person successfully by dialing the phone number 8162728106.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Roku may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Roku mainly because of product/ service, activation/ cancellation, payments and charges.
6% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Roku is customer.advocate@roku.com. 79% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Roku Website:
Roku Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours of Operation:
Monday - Saturday: 8AM - 8PM (PST)
Roku, Inc. Disputes Resolution:
150 Winchester Circle, Los Gatos,
California 95032, USA
Fax:
Roku Customer Service Reviews
Unable to get to live person...did a chat and not sure i got a straight answer'xxxxxzz
'XXXXX xxxxxzxxxxx
Didnt even ring or get connected to company weird noise looped and it wasnt a ringing noise. Just very loud and seemed like a bad error.
And through my statement, for the month of june noticed, all these roku charges that were not authorized by me. And instead of talking to a person, they're sending me to a website. To me it's very poor customer service.
How Good is Roku's Customer Service?
They remedied the issue
I keep getting charged because there is no way to delete my card!!!!!!!
Tried to get this rectified three different times always they're wanting me down load or go to Walmart took down something on games or help desk or same desk so they can see what I'm doing in my account then I get disconnected then I called the bank because I've been hacked no I'm not happy
I googled phone number for Roku customer service, got a number and for the next almost 30 minutes was speaking with someone who said they were your representation and question after question after question I had to doubt. It’s such a long story I won’t get into all of it. But I wanna tell you when he finally asked for my debit card information. I said this is it that’s it no more, and his response was you ladies think you know more than we do about taking care of this problem. Then after he requested it again, and I refused, he said. GO F.___k yourself, and.s-__k my d___k. Obviously, after that horrible response I knew I had participated in a scam and now I have to jump through hoops to get my accounts straightened out. Obviously I know this was not you, but there’s got to be a better way a safer way to get in touch with you.
Thank you for your help. Greatly appreciated.
It was very bad and no they didn’t help me
Summary of Roku Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Roku?
Payments and Charges Question:
- “Will not let me provide my tv provider for Fanduel but of course took my money.”
- “Charging for services????”
- “Billing questions”
Product/ Service Question:
- “Roku no work”
- “My room want work”
- “Not working”
Activation/ Cancellation Question:
- “Activate new roku .. tv .I have 3 devices .”
- “Cancel subscription”
- “Cancel”
Request for Information Question:
- “I want to know why I'm being charged 795 a month, please. Contact me back.”
- “Question about my account”
- “Help with my Roku stick”
Account Question:
- “Because every time I turn my camera on and off I’m getting this message next to my living room and bedroom -${ts} I want to no what that is make think somebody done hacked my cameras could explain tomorrow me what that is thanks”
- “Subscription”
- “Ca cel subscription”
Refund Question:
- “Refund of subscription”
- “Refund”
- “Refund1299”
Cards Question:
- “Need pin number”
- “Money was taken out of my card”
- “You took my $12.99 off my card that I was paying for paramount and I never received the service two days ago”
Staff Question:
- “No service”
- “Customer service”
- “Talk to customer service”
Return/ Replace Question:
- “Need to change my payment method”
- “Make changes due to hacking”
- “The changes to roku display. It doesnt show a cable box on the display. For switching to directv box.”
Website/ Application Question:
- “No app for direct tv works”
- “App not connecting”
- “App not working”
Shipping and Delivery Question:
- “I cannot get the weather channel”
- “I’m not being allowed to get the Detroit Tiger game”
- “Set up new location”
Employment Question:
- “I have a model 3941 rw2 - Roku Express 4K Plus it's asking me for a registration number it says to be 8 things long but I can't find it anywhere”
- “Answer and do your job”
- “One of your employers took my money out of my bank account”
Other Question:
- “Cannot regular channels ( 2,4,5, etc.)”
- “Tv image is cropped”
- “Yall keep take my money”
Compare Roku Customer Service To
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