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Contact Roku Customer Service

Roku Phone Numbers and Emails

Verified Contact Information

Customer Service Number:

  • (408) 556-9040
Call customer service
Send Message

Customer Service:

  • (816) 272-8106

Complaints/ Feedback:

  • (408) 556-9391

Roku Emails:

Business Sales
Latin America
Customer Service
Legal
Privacy Inquiries, Privacy Inquiries
Media
PR Inquiries, PR Inquiries, PR Inquiries, PR Inquiries, PR Inquiries
Report Fraud
Security Issue
accessibility@roku.com
mduin@roku.com
PR Inquiries
seanasullivan@roku.com
PR Inquiries
Is this your business?

Roku Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Roku Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    98% phone 2% email

  • The best phone number to call Roku is 4085569040. 54% of consumers used this number to address their issues and concerns. Meanwhile, 67% of users reported contacting a real person successfully by dialing the phone number 8162728106.

  • The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 2 minutes.

  • Be prepared for the call as Roku may ask you for the following information to identify you as a customer: first and last name, email or address or zip code.

View full overview ›

How to Contact Roku Customer Service?

How to Contact Roku Customer Service?

The Roku contacts page provides email addresses only for specific reasons. For example, if you’ve faced a security problem involving Roku, you may report your issue to security@roku.com. If you’re a business owner who wants to resell the Roku merchandise using your own channels, you should email Roku support at resellers@roku.com.

There is no Roku email where you can send general consumer inquiries directly. This option is available only if you fill in the contact form on the Roku website. So, if you need help with your Roku account, payment or subscriptions, you should submit your request on the official Roku support page.

Unfortunately, there is no dedicated Roku phone number for now. But, the Roku customer support representatives can be reached through various social media pages including @RokuSupport on Twitter and direct messaging on Facebook and Instagram.

For Twitter, you should describe your issue briefly. The maximum length of tweets can’t exceed 280 characters. Do not forget that tweets are not private but public. Do not include any personal information. Roku support on Twitter can be reached Monday through Friday from 9 am to 5 pm PT.

If you need any assistance from Roku, you should start with the Roku support page. The company offers a lot of help articles, tips, and guidelines. Browse the Roku support page, select the relevant category, and click Continue. There are several issues categories including connectivity, account access, returns, device issues, and payments. Look through the support articles.

If you haven’t found the solution, click the Need more help button. You’ll be offered to choose the preferable Roku support option: an email or chat. Choose one of them and follow the instructions to get help from the Roku support agent.

PissedConsumer Club

Contact Information

Roku Website:

Roku Help Center:

Corporate Office Address:

Roku, Inc.
1155 Coleman Ave.
San Jose, California 95110
United States

Other Info (opening hours):

Hours of Operation:

Monday - Saturday: 8AM - 8PM (PST)


Roku, Inc. Disputes Resolution:

150 Winchester Circle, Los Gatos,

California 95032, USA

More contact details

Fax:

+1 (408) 364 1260

Roku Customer Service Reviews

1.6 / 5
Poor
See all 18.4K reviews
Ravi Xii
Disappointing
stars-rating stars-rating stars-rating stars-rating stars-rating
2.0

Like any other company, once you buy it, getting anyone to help resolve an issue is very difficult.now its telling me I have to have a 100 symbols to send this! Or I cant send, how *** stupid is that .

This modern day technology is supposed to be a great thing , but its not when these companies have total control over everything! That includes the person , just rediculous

Welton Wht
TERRIBLE CUSTOMER SERVICE. AI not good enough yet. Need people to answer the phones.
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

TERRIBLE CUSTOMER SERVICE
You need people answering the phones.
Blah blah as h blah asl Blah blah Blah blah.

Pamela N Nus
My password might have been changed.

I am unable to log in because it says my information is incorrect. I double-checked, and I had the correct information.

Duane K Xug
System that doesn't give up

We had already called months ago and this issue was supposedly resolved. And yet it wasn't, and months later my wife decides to cancel her credit card and we realize Roku is still charging us for the cancelled subscription.

Then, when we called this time, the last reassures us the issue is finally resolved and then boom, The next day we get another email asking us to provide updated payment info. Like WTF

How Good is Roku's Customer Service?

Leslie T Wdm
Leslie T Wdm
Feels Disappointed | Nov 29, 2025

Still upset

Read full quote
Joseph G Dvv
Joseph G Dvv
Feels Disappointed | Nov 02, 2025

The language bearer slowed the process.

Read full quote
Allen M Shq
Allen M Shq
Feels Disappointed | Oct 11, 2025

Awful

Read full quote
Angela P Wjr
Angela P Wjr
Feels Disappointed | Sep 25, 2025

It was horrible couldn’t get any help

Read full quote
Dajaun Esd
Dajaun Esd
Feels Disappointed | Sep 05, 2025

Oh well I guess that's how it is so I have to deal with it it's not fair it was my fault yes all I was trying to do was see if I had it and if I did delete it because i had a death in the family and now I have to take care of the other half because I'm a caregiver so thanks so much good service you people have i paid for an annually by accident which is $119

Read full quote
Lucinda S Tsy
Lucinda S Tsy
Feels Disappointed | Sep 03, 2025

Change method of payment. New card #. Really not that hard, but AI and chats are not reliable

Read full quote

Summary of Roku Customer Service Calls

200K TOTAL
CALLS
02:12 AVG CALL
DURATION
6% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Roku?

Payments and Charges Question:

  • “Unauthorized charge”
  • “Payments”
  • “Unauthorized charges on my account”

Product/ Service Question:

  • “Won't connect”
  • “Roku box won't connect”
  • “Acorn amc+ and Starz not working”

Activation/ Cancellation Question:

  • “Can't cancel Disney app”
  • “Cancel subscription”
  • “Cancel cbs”

Request for Information Question:

  • “Not getting verification code for phone”
  • “Need to know how to get something off my account”
  • “Need to speak with an agent”

Account Question:

  • “Why they are taking money out of my account?”
  • “Subscription”
  • “Not able to log in to account”

Refund Question:

  • “I do not watch Roku channel and I need my money back”
  • “Refund”
  • “Refund membership”

Cards Question:

  • “Need a roku pin number to get any kind of app”
  • “Why money is taking off my card”
  • “You all taking money off my card”

Staff Question:

  • “I dont want the services”
  • “No service”
  • “Television completely off except light I've called my service provider and my internet they are currently closed but I believe it is the tvi i”

Return/ Replace Question:

  • “Change viewings”
  • “When you change channels and go back to another channel, it’ll be dark out, but it still be talking”
  • “When changing channels, the tv shows black screen”

Website/ Application Question:

  • “I need to install update”
  • “Reinstall”
  • “App not working”

Shipping and Delivery Question:

  • “Can't get the television to work my Wi-Fi I don't know”
  • “I can’t get the camera connect to the Internet showing a code 90”
  • “Wanna get sports package on tv”

Employment Question:

  • “Get a job at ur call center”
  • “I have a model 3941 rw2 - Roku Express 4K Plus it's asking me for a registration number it says to be 8 things long but I can't find it anywhere”
  • “Answer and do your job”

Other Question:

  • “Roku won't start”
  • “Roku on my phone”
  • “I've used two Roku devices brought from Walmart and another one of my TVs has stopped showing a picture, I can here but I can't see,”

Compare Roku Customer Service To

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Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.
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