Contact Roku Customer Service
Roku Phone Numbers and Emails
Customer Service Number:
-
(408) 556-9040
Customer Service:
-
(816) 272-8106
Complaints/ Feedback:
-
(408) 556-9391
Roku Emails:
How to Contact Roku Customer Service?
Contact Information
Roku Website:
Roku Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours of Operation:
Monday - Saturday: 8AM - 8PM (PST)
Roku, Inc. Disputes Resolution:
150 Winchester Circle, Los Gatos,
California 95032, USA
Fax:
How Good is Roku's Customer Service?
Never got ahold of anyone and I don't have a card for the $1 charge
No help me
No one answered
Not bad at all
So confusing to navigate it made me feel stupid
I was not a pissed customer.................
Summary of Roku Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Roku?
Payments and Charges Question:
- “I was charged money without my approval”
- “Im being charged and i dont have a roku”
- “Over charges”
Product/ Service Question:
- “You have been drawing Money from my personal account for a service i am not using”
- “My device WILL NOT connect to wifi”
- “Tv not working”
Activation/ Cancellation Question:
- “Need to cancel FUBO & get refund”
- “Need to cancel MLB could not log in”
- “Cancel subscription”
Account Question:
- “Account payment”
- “To make sure they stop taking money out of my account.”
- “My account been overcharged”
Request for Information Question:
- “Questions about service”
- “Lost old remote need help woth pairing new remote”
- “About a change”
Cards Question:
- “Keep charging my card”
- “Took money off my card”
- “Credit card update”
Refund Question:
- “Refund”
- “Your charging me every month and i want to be refunded every dime..Thank you”
- “Refund charge”
Staff Question:
- “Service issues”
- “I need customer service asap”
- “No service/updated payment info”
Shipping and Delivery Question:
- “Can not get the roku projector hooked up”
- “My TV is not coming on”
- “Can't get the pbs app on roku”
Return/ Replace Question:
- “I am having trouble changing my billing”
- “I'm calling because I sent up to the roku channel and I want to see the overhead and replace. And they say I have the wrong subscription and that is not true someone needs to fix it because my money. I want to see my title period movies today”
- “I need to replace my credit card # so i can retain Netflix' but cancel hbo max”
Website/ Application Question:
- “App”
- “Because I tried to read all the garbage you have on your website and I don't understand it so if you guys want to sell a subscription, then I need a human being to describe to me how it works”
- “Some of my applications are not opening”
Employment Question:
- “An app auto payed when i turned auto pay off ahead of time and i still got charged, id like a refund and im being ignored.”
- “An app auto payed that i no longer use when i turned auto pay off ahead of time and i want my refund.”
- “Already set the Roku up and I wonder why it is not becoming activated on my TV screen in my home”
Other Question:
- “I did not want a subscription”
- “Roku stick”
- “Technical support”
About
Roku is an American company which represents innovative streaming players which gives an access to more than 600 channels. Thus, the clients can chose among thousands of films or and shows being at home and deciding what to watch. The company promotes absence of extra bills and points out that there is no need in PC in order to make the Roku work. There is an opportunity of immediate online buying of the described players and the price for them starts from $49,99. Talking more about the channels available with Roku here can be mentioned Amazon Instant Video, Disney, Netflix, Hulu Plus, Crackle, Midnight Pump and a great variety of others which can be seen on the official site. The company also provides detailed instructions and manuals for the clients.
Roku is ranked 193 out of 1875 in Media category
USA, Worldwide, Canada
Compare Roku To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
