Roku Phone Numbers and Emails

Customer Service Number:

  • (408) 556-9040
Send Message

Customer Service:

  • (816) 272-8106

Complaints/ Feedback:

  • (408) 556-9391

Roku Emails:

Business Sales
Latin America
Customer Service
Privacy Inquiries, Privacy Inquiries
PR Inquiries, PR Inquiries, PR Inquiries, PR Inquiries, PR Inquiries, PR Inquiries, PR Inquiries
Report Fraud
Security Issue
Claim Your Business
More phone numbers and emails Less phone numbers and emails

How to Contact Roku Customer Service?

How to Contact Roku Customer Service?

What Is the Roku Email Address?

The Roku contacts page provides email addresses only for specific reasons. For example, if you’ve faced a security problem involving Roku, you may report your issue to If you’re a business owner who wants to resell the Roku merchandise using your own channels, you should email Roku support at

There is no Roku email where you can send general consumer inquiries directly. This option is available only if you fill in the contact form on the Roku website. So, if you need help with your Roku account, payment or subscriptions, you should submit your request on the official Roku support page.

How to Contact a Live Person at Roku?

Unfortunately, there is no dedicated Roku phone number for now. But, the Roku customer support representatives can be reached through various social media pages including @RokuSupport on Twitter and direct messaging on Facebook and Instagram.

For Twitter, you should describe your issue briefly. The maximum length of tweets can’t exceed 280 characters. Do not forget that tweets are not private but public. Do not include any personal information. Roku support on Twitter can be reached Monday through Friday from 9 am to 5 pm PT.

How to Submit a Request to Roku Customer Service?

If you need any assistance from Roku, you should start with the Roku support page. The company offers a lot of help articles, tips, and guidelines. Browse the Roku support page, select the relevant category, and click Continue. There are several issues categories including connectivity, account access, returns, device issues, and payments. Look through the support articles.

If you haven’t found the solution, click the Need more help button. You’ll be offered to choose the preferable Roku support option: an email or chat. Choose one of them and follow the instructions to get help from the Roku support agent.

Contact Information

Roku Website:

Roku Help Center:

Corporate Office Address:

Roku, Inc.
1155 Coleman Ave.
San Jose, California 95110
United States

Other Info (opening hours):

Hours of Operation:

Monday - Saturday: 8AM - 8PM (PST)

Roku, Inc. Disputes Resolution:

150 Winchester Circle, Los Gatos,

California 95032, USA


+1 (408) 364 1260

Roku Customer Service Reviews

1.5 / 5
Kristi J Ogi
Bilked 17.95 for Roku media??!?? What is this? I didn't sign up for it and was not notified

I was charged 17,95 for some kind of Roku service and I have absolutely NO clue what its for. You cant talk to anyone pissed off User's recommendation: Not

Read full review
Worst customer service experience

Roku website is out and out with lesser information. I had free trail for 2 weeks, I was asked to Subscribe for premium which i did and the free trial got...

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How Good is Roku's Customer Service?

Elizabeth A Qds
Elizabeth A Qds
Feels Disappointed | Jun 05, 2023

Never got ahold of anyone and I don't have a card for the $1 charge

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Niani Tuw
Niani Tuw
Feels Disappointed | Jun 04, 2023

No help me

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Frank M Dqw
Frank M Dqw
Feels Disappointed | Jun 04, 2023

No one answered

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Elnoria Iyo
Elnoria Iyo
Feels Satisfied | Jun 04, 2023

Not bad at all

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Cathy S Luj
Cathy S Luj
Feels Disappointed | Jun 04, 2023

So confusing to navigate it made me feel stupid

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Hassel Cpe
Hassel Cpe
Feels Satisfied | Jun 03, 2023

I was not a pissed customer.................

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Summary of Roku Customer Service Calls

03:58 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Roku?

Payments and Charges Question:

  • “I was charged money without my approval”
  • “Im being charged and i dont have a roku”
  • “Over charges”

Product/ Service Question:

  • “You have been drawing Money from my personal account for a service i am not using”
  • “My device WILL NOT connect to wifi”
  • “Tv not working”

Activation/ Cancellation Question:

  • “Need to cancel FUBO & get refund”
  • “Need to cancel MLB could not log in”
  • “Cancel subscription”

Account Question:

  • “Account payment”
  • “To make sure they stop taking money out of my account.”
  • “My account been overcharged”

Request for Information Question:

  • “Questions about service”
  • “Lost old remote need help woth pairing new remote”
  • “About a change”

Cards Question:

  • “Keep charging my card”
  • “Took money off my card”
  • “Credit card update”

Refund Question:

  • “Refund”
  • “Your charging me every month and i want to be refunded every dime..Thank you”
  • “Refund charge”

Staff Question:

  • “Service issues”
  • “I need customer service asap”
  • “No service/updated payment info”

Shipping and Delivery Question:

  • “Can not get the roku projector hooked up”
  • “My TV is not coming on”
  • “Can't get the pbs app on roku”

Return/ Replace Question:

  • “I am having trouble changing my billing”
  • “I'm calling because I sent up to the roku channel and I want to see the overhead and replace. And they say I have the wrong subscription and that is not true someone needs to fix it because my money. I want to see my title period movies today”
  • “I need to replace my credit card # so i can retain Netflix' but cancel hbo max”

Website/ Application Question:

  • “App”
  • “Because I tried to read all the garbage you have on your website and I don't understand it so if you guys want to sell a subscription, then I need a human being to describe to me how it works”
  • “Some of my applications are not opening”

Employment Question:

  • “An app auto payed when i turned auto pay off ahead of time and i still got charged, id like a refund and im being ignored.”
  • “An app auto payed that i no longer use when i turned auto pay off ahead of time and i want my refund.”
  • “Already set the Roku up and I wonder why it is not becoming activated on my TV screen in my home”

Other Question:

  • “I did not want a subscription”
  • “Roku stick”
  • “Technical support”



Roku is an American company which represents innovative streaming players which gives an access to more than 600 channels. Thus, the clients can chose among thousands of films or and shows being at home and deciding what to watch. The company promotes absence of extra bills and points out that there is no need in PC in order to make the Roku work. There is an opportunity of immediate online buying of the described players and the price for them starts from $49,99. Talking more about the channels available with Roku here can be mentioned Amazon Instant Video, Disney, Netflix, Hulu Plus, Crackle, Midnight Pump and a great variety of others which can be seen on the official site. The company also provides detailed instructions and manuals for the clients.

Roku reviews and complaints

Roku is ranked 193 out of 1875 in Media category

Area Served

USA, Worldwide, Canada

Payment Methods

MasterCardVISAAmerican ExpressPayPal

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