Contact Roku Customer Service
Roku Phone Numbers and Emails
Complaints/ Feedback:
- (408) 556-9391
Customer Service:
- (816) 272-8106
Headquarters:
- (408) 556-9040
Roku Emails:
Roku Contact Information
Roku Website:
Roku Online Chat:
Corporate Office Address:
Other Info (opening hours):
Hours of Operation:
Monday through Saturday 8AM to 8PM PST
Roku, Inc. Disputes Resolution:
150 Winchester Circle, Los Gatos,
California 95032,
USA
Fax:
Summary of Roku Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Roku Customer Service?
Payments and Charges Question:
- “Can't pay or remove payment info”
- “Billing Fraud”
- “I was charged for”
Product/ Service Question:
- “Connection issues”
- “Reconnect”
- “Remote not working”
Activation/ Cancellation Question:
- “Try trying to cancel Hulu subscription”
- “To cancel my service”
- “Cancel serviced”
Account Question:
- “Cannot log into lifetime”
- “They took to much money from my account”
- “Password can not remember”
Request for Information Question:
- “I need help with my TV”
- “Questions about a charge on my Cash app card.”
- “I don't have how much anymore and I want to cancel”
Cards Question:
- “New bank card for automatic payments”
- “My tv won't go off of guest mode and my PIN number won't work”
- “U guys are still charging my card even after I unsubscribed”
Refund Question:
- “Refund”
- “To get a refund”
- “Want refund”
Staff Question:
- “I need customer service asap”
- “To setup my service with roku”
- “To get service cut back on”
Return/ Replace Question:
- “Replacement Device”
- “Went to return my roku for better one but Serial numbers don't match receipt”
- “Need to replace my tv”
Shipping and Delivery Question:
- “I cant get the code for the roku”
- “Can't get the volume to come on”
- “Cant get the own channel why”
Website/ Application Question:
- “App problems”
- “App”
- “Can't download the application”
Employment Question:
- “Orientation”
- “I asking about roku's job”
Other Question:
- “Reset”
- “Tv blacked out”
- “Daniel”
About
Streaming Service, Customer Care, Technical Support
Account, Streaming Stick, Streaming Media Player
Pros: Stop charging me, You took my money, Would like the product if it worked the way its supposed to, Product when it works, Price
Cons: Customer service, Cant talk to coustmer support, Customer service sucks, Poor customer support, No support or service
Roku is an American company which represents innovative streaming players which gives an access to more than 600 channels. Thus, the clients can chose among thousands of films or and shows being at home and deciding what to watch. The company promotes absence of extra bills and points out that there is no need in PC in order to make the Roku work. There is an opportunity of immediate online buying of the described players and the price for them starts from $49,99. Talking more about the channels available with Roku here can be mentioned Amazon Instant Video, Disney, Netflix, Hulu Plus, Crackle, Midnight Pump and a great variety of others which can be seen on the official site. The company also provides detailed instructions and manuals for the clients.
Roku is ranked 273 out of 1471 in Telecommunications category
USA, Worldwide
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