Roku Phone Numbers and Emails

Complaints/ Feedback:

  • (408) 556-9391

Customer Service:

  • (816) 272-8106

Headquarters:

  • (408) 556-9040

Roku Emails:

Accesibility
Business Sales
Latin America
Customer Service
Legal
Privacy Inquiries, Privacy Inquiries
Media
PR Inquiries, PR Inquiries
Report Fraud
Security Issue
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Roku Contact Information

Roku Website:

Roku Online Chat:

Corporate Office Address:

Roku, Inc.
1155 Coleman Ave.
San Jose, California 95110
United States

Other Info (opening hours):

Hours of Operation:

Monday through Saturday 8AM to 8PM PST

Roku, Inc. Disputes Resolution:

150 Winchester Circle, Los Gatos,

California 95032,

USA

Fax:

408-364-1260
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Roku Rating Based on 817 Reviews

Rating details

1.7
more details
Customer service
Website
Product or Service Quality
Diversity of Products or Services

Rating stats

Rating trend

Summary of Roku Customer Service Calls

6.7K TOTAL
CALLS
02:52 AVG CALL
DURATION
3% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Roku Customer Service?

Payments and Charges Question:

  • “Can't pay or remove payment info”
  • “Billing Fraud”
  • “I was charged for”

Product/ Service Question:

  • “Connection issues”
  • “Reconnect”
  • “Remote not working”

Activation/ Cancellation Question:

  • “Try trying to cancel Hulu subscription”
  • “To cancel my service”
  • “Cancel serviced”

Account Question:

  • “Cannot log into lifetime”
  • “They took to much money from my account”
  • “Password can not remember”

Request for Information Question:

  • “I need help with my TV”
  • “Questions about a charge on my Cash app card.”
  • “I don't have how much anymore and I want to cancel”

Cards Question:

  • “New bank card for automatic payments”
  • “My tv won't go off of guest mode and my PIN number won't work”
  • “U guys are still charging my card even after I unsubscribed”

Refund Question:

  • “Refund”
  • “To get a refund”
  • “Want refund”

Staff Question:

  • “I need customer service asap”
  • “To setup my service with roku”
  • “To get service cut back on”

Return/ Replace Question:

  • “Replacement Device”
  • “Went to return my roku for better one but Serial numbers don't match receipt”
  • “Need to replace my tv”

Shipping and Delivery Question:

  • “I cant get the code for the roku”
  • “Can't get the volume to come on”
  • “Cant get the own channel why”

Website/ Application Question:

  • “App problems”
  • “App”
  • “Can't download the application”

Employment Question:

  • “Orientation”
  • “I asking about roku's job”

Other Question:

  • “Reset”
  • “Tv blacked out”
  • “Daniel”

About

Top Roku Services

Streaming Service, Customer Care, Technical Support

Top Roku Products

Account, Streaming Stick, Streaming Media Player

Roku Pros and Cons

Pros: Stop charging me, You took my money, Would like the product if it worked the way its supposed to, Product when it works, Price

Cons: Customer service, Cant talk to coustmer support, Customer service sucks, Poor customer support, No support or service

Summary

Roku is an American company which represents innovative streaming players which gives an access to more than 600 channels. Thus, the clients can chose among thousands of films or and shows being at home and deciding what to watch. The company promotes absence of extra bills and points out that there is no need in PC in order to make the Roku work. There is an opportunity of immediate online buying of the described players and the price for them starts from $49,99. Talking more about the channels available with Roku here can be mentioned Amazon Instant Video, Disney, Netflix, Hulu Plus, Crackle, Midnight Pump and a great variety of others which can be seen on the official site. The company also provides detailed instructions and manuals for the clients.

Roku reviews and complaints

Roku is ranked 273 out of 1471 in Telecommunications category

Area Served

USA, Worldwide

Payment Methods

MasterCardVISAAmerican Express

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