Everet Wxh

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Verified Reviewer
| map-marker Tampa, Florida

Tv just went black screen

Roku - Tv just went black screen
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TV is blank,,black screen,,, can't get any screen from tv.*it might have some kind of default.The tlv was on one minute off the next in
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Derren Vfw

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Verified Buyer
| map-marker Orlando, Florida

I need please

Roku - I need please
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Roku - I need please - Image 3
My tv is stuck Roku and it will not allow me to access my tv it self it is crazy how so please help me or I will have to take the tv back to the store
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User's recommendation: I don’t no

Chris P Xrr

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Verified Buyer
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Verified Reviewer

Critical issue.

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Roku - Critical issue.
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My MacBook Pro has a block (see below) that states the computer is owned by Roku. I purchased the laptop 2.5 years ago from a 3rd party tech store. It was sealed at the time. Once I updated to ios Sonoma, the Roku block appeared. I have taken it to Apple and computer fix businesses, but only you ROKU can remove the remote program software. So I need you to help me remove it or give me $2250 and take back your laptop. Its already been wiped clean as Ive lost all my research as a result.
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Loss:
$2250

Preferred solution: Full refund

User's recommendation: Don’t by from 3rd party businesses

steve w Ort

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Verified Reviewer
| map-marker Weston, Connecticut

Roku updated my Roku 3 and the remote has not worked since

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Roku updated my Roku 3 and the remote has not worked since
Updated by user Jan 29, 2024

I have a three TVs in every room each TV has a Roku box two expresses and one Roku three the espresso seem to fall off the Internet and have to be reconnected .

Original review Jan 29, 2024
I noticed Roku updating my Roku 3 box I have the gaming remote that comes with the Roku 3 none of the buttons work except the left button so you can turn it on and off but they have sabotaged most of the remote to try to get you to upgrade that's the only thing I can think of. there is no way to communicate with this company
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User's recommendation: Buy a smart TV and throw your Roku box in the garbage

Wendell L Hgb

Excessive charges

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Roku - Excessive charges
Everyday I look on my email and I see charges from Roku and I'm not even using it, I would like to get a refund
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Loss:
$25

Preferred solution: Full refund

Rogelio R Qko

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Verified Reviewer

Poor customer service never respond back to my inquiry

Roku - Poor customer service never respond back to my inquiry
I am trying to purchase the Roku 4K stick that you have sent me an email for 40% off original sale price
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Preferred solution: I would like to be able to purchase that 4K Roku stick that they offered for 40% off instead $49.99. They were offering it until February 17 for $29.99. Don’t do no good to offer something that you can’t purchase.

Todd C Jzz

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Verified Buyer
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Verified Reviewer
| map-marker Queensbury, New York

Unable to exchange Roku 55” tv

Unable to exchange Roku 55” tv
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I bought a 55 inch on Roku TV a year ago exactly and three months in owning it it has lines all through the screen now Ive been trying to figure out how to exchange the TV on the Roku website but all it does is continues to bring me back to the starting page I just continue to do a circle. Its like Im chasing my tail like a dog. I got the TV from Walmart and Walmart says I can only exchange it within 30 days that I have to go through Roku company but for some reason I cant get anywhere with Roku
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User's recommendation: If you buy a Roku, don’t expect any help from customer service and or to be able to exchange anything because he’ll just run around in circles

Lacy S Dsd

Double charging my card I want my money back

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Roku - Double charging my card I want my money back
I paid for the BET plus Roku it was six dollars thats what I agreed to pay. How do I pay that and automatically took another $12 that is not OK I did not approve of that.
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Loss:
$21
Cons:
  • Fake info

Preferred solution: Full refund

User's recommendation: Watch it they double charge

Resolved
Douglas R Owu

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Verified Reviewer

Resolved: My TV I'm tired of having trouble with it

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Roku - My TV I'm tired of having trouble with it
Roku - My TV I'm tired of having trouble with it - Image 2
Updated by user Jan 09, 2024

Company fixed the issue and I have been provided with apology. I canceled fubo from their account

Original review Dec 10, 2023
Your service sucks. Everytime I try watching anything but fox news your channels won't come in. All I get is an error has occured while loading in the middle of the program I am watching. Then it comes in behind the notice. Once removed, the channel blanks out
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Loss:
$88
Pros:
  • Great watching ruko channels
Cons:
  • You suck in delivering fubo

Preferred solution: Price reduction

User's recommendation: Don't get roku

Kendra H Mev

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Verified Buyer
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Verified Reviewer
| map-marker Jacksonville, Florida

I'am new customer

Roku - I'am new customer
Roku - I'am new customer - Image 2
Need to this tv started with this year don't know how to do this need help right now please call me back
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Aviraj S Vgf

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Verified Reviewer

Received simple remote and missing battery

Roku - Received simple remote and missing battery
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Hi ordered Roku express 4k from amazon.ca . On amazon it was mentioned that it will come with remote having tv controls also but I received simple remote with no tv controls and missing battery. And amazon customer care told me to contact roku customer care for replacement.
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Preferred solution: I want replacement order , because this is not what i want

Resolved
Melissa C Ege

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Verified Reviewer

Resolved: Customer service

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Updated by user Mar 15, 2024

Company fixed the issue and I have been provided with apology. I finally received a return code and I had to pay for shipping of the Roku.

Once they received my return item they credited my original payment. So my expense was about a $25 shipping fee and a lot of hassle waiting for the customer service to give me the return code.

Original review Feb 11, 2024
I purchased a stream bar and after trying to install it discovered that it is not compatible with my Samsung TV. So I immediately boxed it up and began the return process on line.

Roku's website gave me an error but did in fact generate an RMA number. I contacted Roku via email to explain that I needed a return label sent to me and the only thing the customer service sent me were emails asking if my issue had been resolved. I finally decided to call the number and I'm convinced that Roku outsources customer service and after speaking to someone I was assured that the return label would be emailed to me within 24 hours. Well, 72 hours later I still have no return label so I call again and received the same reassurance.

My plan is to dispute the charge if I don't get the return label.

I am so disappointed that I may have to consider cancelling my regular ROKU subscription and find a different device to stream. Buyer beware-make sure anything you purchase is compatible with your existing equipment.
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Pros:
  • Inexpensive
Cons:
  • Customer service sucks

Preferred solution: Full refund

User's recommendation: Save yourself time and money and don't buy from ROKU

Joy A Vzk

TCL ROKU TV SERVICE SUCKS!!!

TCL ROKU TV SERVICE SUCKS!!!
Since Saturday my ROKU TV SCREEN IS FROZEN! It says "We've made an important update We've updated our Dispute Resolution Terms. Select Agree to continue enjoying our products and services. Problem is my screen is FROZEN. I CANNOT SELECT ANYTHING! I have tried unplugging the TV- that didn't work. CAN U HELP ME? PLEASE...IF NOT Forget this mess im getting a Firestick!!!
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Cons:
  • Firestick offers better and more movies

Preferred solution: Unfreeze my screen. Didn't occur until the Dispute Resolution update arrived. It was working before this. Roku Customer Service/Support call me and unfreeze my tv. What good is a TV if the network, ROKU presents a screen that is frozen?

User's recommendation: Compare before you buy this. Better options exist.

Resolved
Judith V Bwh

Resolved: Cannot get to Home Screen get resubscribe select checkout date can't get to home screen

Roku - Cannot get to Home Screen get resubscribe select checkout date can't get to home screen
Kids get to home screen goes right to resubscribe select check out date I dont have anyone else on this account just me
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Pros:
  • Trying to get to a live customer service agent

Preferred solution: Price reduction

Anonymous
map-marker Springfield, Illinois

On/Off Red button on remote keeps falling out!

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Roku - On/Off Red button on remote keeps falling out!
I need a replacement Remote FREE!!! The remotes on/off button keeps falling out! How can it get replaced? Why cannot I find a phone number to contact a real person to speak with??? This is absolutely ridiculous!!! 100 symbols needed for this message is awful. So does anyone know if I should just try and GLUE the button???
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User's recommendation: Forget getting anyone to speak to!!!!