Unclaimed
Roku
Reviews and Complaints
1.1M
CLAIMED LOSSES
4.4K
TOTAL REVIEWS
230K
PAGE VIEWS
22
ISSUES RESOLVED
Roku Reviews
New Reviewer
No customer service
Tv will not work!!! Roku is crap and they wont even help you fix their crap because they know that its crap
User's recommendation: Don’t ever buy a roll tv!!!!
ID
Location
Louisville, Kentucky
Loss
$300
Preferred solution
Let the company propose a solution
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Verified Reviewer New ReviewerLack of support for their products
I just have a question whether or not to replace my remote control for my Roku system. It is 17 months old and the Remote control has no effect. Is it the remote control or is it the Roku sound bar? The website makes it clear that agent-assisted support is not available for my issue or model
User's recommendation: Don’t buy the Roku sound bar. Other sound bars or just as nice.
ID
Location
Laurel, Mississippi
Preferred solution
Answer to my question
New Reviewer
Terrible Customer Service
Product works sporadically. Good luck getting any kind of customer support. The website has automated garbage responses and sends you to an external pay site. When you call the support numbers, it tells you they only help with billing issues and won't service any other calls. When you call the main number, they tell you to go to the other sites and numbers for (non-existent) support.
User's recommendation: DON'T BUY.
ID
Location
North Lawrence, South Dakota
Preferred solution
Let the company propose a solution
Want my money back put back on .y card
You took my money with out me saying so also my wife card was on the record how I'm involved Im a big time entertainer and I will let the world know and I have judge in my family if I don't get my reimbursement
ID
Location
Stockton, California
New Reviewer
Text message from ROKU
I received a poorly worded text from Roku saying my service would end with no availability to watch my TV. The message stipulated Roku would call me and I was directed to call back on the same number. The text came to me from this number: 850-353-**** Is this BS or Roku?
ID
Location
Simpsonville, South Carolina
Preferred solution
Apology
New Reviewer
Need my tv to work
Stop working Roku TV can not connect to the internet. Just stopped working. I cannot connect with my phone.
ID
Location
Saint Louis, Missouri
Preferred solution
Get it to working
New Reviewer
Do not know my pin
All I needed to know is how to reset my Roku pin or what my pin is I have no idea what it is I just need help with that I guess that's too much
ID
Location
Saint Petersburg, Florida
Preferred solution
Let the company propose a solution
New Reviewer
My streaming plus is a lemon
The devise I purchased is garbage with no way to get customer support or contact these people. My money is lost. No help. Damn voice recorded messages.
User's recommendation: Do not buy the product or you will loose your money.No customer support. Just a run around.
ID
Location
Joliet, Illinois
Cons
- Does not work
- Gargbage
Loss
$2300
Preferred solution
Full refund
New Reviewer
My streaming plus is a lemon
Roku devise does not work. There is no way to contact these people. Any company that has no live people to help is garbage. Don't buy their products.They are too cheap and inconsiderate to be there for the people that buy their products and support them.Cheap Cheap Cheap. Extremely un happy with this service. I want to send this JUNK back. No stuck with a piece of garbage and no way to return it.
User's recommendation: Don't buy the product. If it's broke you are screwed.
ID
Location
Chicago, Illinois
Loss
$23
Preferred solution
Full refund
Unauthorized Charge REQUIRING REFUND!!!
Once again yourr organization has tried to sign me up for something I never ordered. There is a $24.99 charge pending for a Philo subscription THAT I NEVER ORDERED ON 13 JAN 2022!!! I already cancelled the subscription, but I am NOT giving your company $24.99 -- I don't want the channel, I won't watch the channel. RETURN MY MONEY IMMEDIATELY!!!!! I have contacted my bank to let them know YOU fraudulently put the charge through.
ID
Location
Matthews, North Carolina
New Reviewer
Need new roku remote model number cr81
Remote not working. Cannot find Roku remote control for my TV. Remote model number is rc81.why should I write more words than I need?
ID
Location
Knoxville, Tennessee
Preferred solution
New remote model number rc81
New Reviewer
Cancel account
Dont need I want to cacel grandkid gone. I dont use.. please cancel this account. Do not want taken out of my checking again
User's recommendation: Fine.
ID
Location
Fort Scott, Kansas
Preferred solution
I want to cancel
New Reviewer
I need to stand for my TV
I wasn't able to talk to anybody, and right now the stand on my TV is broken. And they didn't tell me how to get another one
ID
Preferred solution
Deliver product or service ordered
New Reviewer
I need my money back because I'm not have the program
Because they took my money 2 months and I dont have the program I was cancel before my 7 days free I need my money back
ID
Location
Thomaston, Georgia
Pros
- Past my money no tv
Loss
$6600
Preferred solution
Full refund
Cant get it to work
I payed for lifetime and I can't watch movies I want to watched really really really really really really really really really really
ID
Location
Hinckley, Minnesota
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