Roku
Reviews and Complaints
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Verified Reviewer
Error code
I didnt get an answer or a person just a recording so Im still unable to watch my television, I am tired of this
Preferred solution: Fix the damn problem
User's recommendation: Don’t buy roku
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Roku billing
I dont remember the date, it was somewhere around the beginning of the month..solution..apology, I didnt get a refund, which i pushed for, a total of about $36.I didnt get it but..I can swallow my pride, but still pissed about it. do not have any streaming app connected to roku..for example: paramount+ on roku!!! or mgm+ on roku or starz on roku or anything "..on roku" app is its separate bill!!I suggest never have any streaming app connected w/ anybody other than its own, unless its a bundle, like hulu& disney+ or HBO max.either way, they want your money, they are the enemy, your bank acct is not.always check your bank acct.
or is for roku to be the "platform" to hold other streaming apps, which is what the roku tv does..my problem with that is..
i didnt know..plausible deniability..
that when I bought the roku TV, it has a contuing $9month payment!?!?
which, im guessing, thats not what the $9mo. is for..
that leaves, $9mo.
for the roku streaming channel..Im unable to cancel it.
myroku.com, account, subscriptions, only shows when the subscriptions were canceled AND its not updated@***l. it does not show the ROKU channel as a subscription.
oh, & I might of ended a cancelation months/yrs ago, but it doesnt show that I might of resubscibed..
hence, it needs to be UPDATED!! & better informed.
sidenote: I believe the explanation point(!) needs a "uppercase" too!
ex. - update!!
normal, it fits..
- UPDATE!! doesnt fit, UPPERCASE out shines the !
User's recommendation: if/when you get roku..KNOW what your monthly roku bill is for!!
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Verified Reviewer |
Oak Creek, Wisconsin
Useless Support
I make all of my streaming service accounts directly with that service. However somehow Roku manages to take them over as subscriptions through their service without permission.
So now when I need to make changes to my streaming accounts I have to go through Roku which is a pain and it is impossible to contact support. There is no email address available and the link on their site to chat does absolutely nothing.
Preferred solution: A response from Roku
User's recommendation: Avoid Roku whenever possible
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Patoka, Illinois
30 minute responce time to install not long enough.
To install the set-up, I sent them my email address that would get the system up and rubbing. The response has ALWAYS been beyond the 30 minute time to get it up and running.
Preferred solution: Full refund
User's recommendation: Don't buy a Roku smart TV.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWhy im being charged
Nothing y'all, full of *** That part, no one to talk to, taking my *** money. What the *** is wrong with y'all? I need to talk to someone.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPayment issue
Did not get resolved my experience with roku was very horrible I would not recommend anyone to subscribe to roku
User's recommendation: Do get roku
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Oak Creek, Wisconsin
Pissed
I make streaming accounts independently and somehow Roku takes them over so when I need to make changes I now have to go through Roku even though I made my accounts directly. To make matters worse, it is impossible to get in touch with Roku support. The link to chat with a person on their website does absolutely nothing.
User's recommendation: Avoid Roku whenever possible
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Seaford, Delaware
Charges I didn't authorize
Nothing not able to talk to anyone then want to charge me to talk to someone. I have a 59.99 charge on my bank account that I didn't authorize and I want my money refunded to my account.
- Can not speak with a person
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rialto, California
Checking my account
Checking to see how many accounts I have with Roku because I'm only trying to pay for one account with Roku.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have paid
I have paid already, and it won't allow me to watch bet+. Is there any way I can speak to an agent or have them call me back?
Preferred solution: Someone call me back
User's recommendation: I need to speak to a agent
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Verified ReviewerResolved: The rep instructed me wrong. The problem still exist.
Have the rep be more patient and stop rushing to take another customer when the existing customers issue is not resolved.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
You said I was getting a refund back, and I want to know for what and how much. And when is it going to be back on my card?
Preferred solution: Full refund
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Verified ReviewerCharge amounts
Not sure why I'm being charged various amounts. 2 months for $5.39 and this month $14.02?
I haven't been charged months before that? Trying to understand the situation.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNfl network not working
Can't talk to anyone at Roku. The only answer we got was 'so sad, too bad.
No refunds.' I will not use them again for anything or buy another Roku product.
That is not customer service in any way, shape, or form. Very frustrating and leaving us feeling used, abused, and unappreciated.
- Very difficult customer support
- No phone contact
Preferred solution: Full refund
User's recommendation: Don't use Roku
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Invalid unauthorized charges
My bank card was charged $12.99 this morning for no reason. This is causing a problem with legitimate business on my account.
There is no way I owe Roku this money.
And now I'm suffering from not having gas money this morning. I don't have any cash to pay for gas, so now I'm going to miss an important meeting.
Preferred solution: Full refund
User's recommendation: No roku Why? Because if you don’t have an account and you have money indiscriminately taken whywill or can happen if you have an account with them
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