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Roku
Reviews and Complaints
Reviews Chart
130K
CLAIMED LOSSES
1.8K
TOTAL REVIEWS
79.4K
PAGE VIEWS
6
ISSUES RESOLVED
Can't find advanced picture settings
Picture only fills part of screen followed instructions but using * audio is only option No PhoNe SUPPORT sucks
User's recommendation: Something that has phone sipport.
ID
You guys are taking money out my account and I don’t have a roku account
I dont have an account with you guys you guys are taking money out of my account for something I didnt purchase and I would like a refund back because I dont even have an account with you guys
User's recommendation: Provide a phone number to contact roku.
ID
Cons
- Cant retrieve existing account or set up new account
Loss
$20
Preferred solution
Full refund
I haven’t heard anything from them.
My TV didn't work after a month, and it's a brand new TV . Its disappointing because its a new tv. My ignorance buying a Roku tv. My sister bought a tv bout a year ago. works good so I bought one &;;;; turns out that the screen turn completely black & nothing works. What a headache
ID
Preferred solution
Let the company propose a solution
My tv won't go off of guest mode and my PIN number won't work
The receptionist made me pay 80 dollars for both of my TVs to be set up and he only set up one tv in my house
ID
Loss
$500
Preferred solution
Let the company propose a solution
Can’t get a hold of anybody
Cant get a hold of anybody and my Roku keeps disconnecting from my Wi-Fi Would like help with my Roku called and checked with AT&;;;;;;T Wi-Fi and still not connecting to my roku
User's recommendation: If you have a phone number have someone answer.
ID
Service
Roku Streaming Service
Cons
- Not being able to connect tothe internet
Preferred solution
Let the company propose a solution
Cannot speak tomorrow one person
My Samsung smart tv thats approx 5 years old and my RuKu box that is about 18 months went out the same time witch is kind of weird I wanted to ask some questions if there is some way to trouble shoot the problem but have tried for 3 days to figure how I can speak to someone but so far hasnt happened yet I really enjoy RuKu and want to continue using RuKu but I dont like the customer service depot give them an F they are suppose to help the customer not send us on wails goosechase
ID
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel all charges from the UFC
Cancel all charges from the UFC, they are refusing to cancel my subscription - charge in dispute with the bank and complaint going to the NY Attorney General has been sent - digital cancellation was executed via the UFC's website on January 24th, no written cancellation notice was provided by the merchant, I contacted the Merchant February 16 after no cancellation confirmation and am sending a complaint to the NY AG - dispute has been filed with the bank. Please do not continue to attempt to fraudulently bill on behalf of the UFC or I will cease using the Roku Platform once and for all and include Roku in all consumer complaints deriving from this incident. How the UFC makes cancellation impossible: https://justuseapp.com/cancel/53456****/ufc
User's recommendation: Don't get a fight pass subscription.
ID
Loss
$10
Preferred solution
Full refund
Poor poor poor poor poor poor poor
I need to speak with someone regarding my complaint please thank you 816 716 **** my name is Crystal I have told so many family member and friends to buy roku products. I deserve to be treated right. Will be glad to explain if you care to call
User's recommendation: Don’t buy roku at this point that’s what I would say the service is that bad.
ID
Location
Los Angeles, California
Preferred solution
Let the company propose a solution
I want my money back that’s been token off my card
I'm study getting charged for something I don't want to subscribe but I don't know how to unsubscribe I want my money back for these last 3 months you've been taking it off my card for no reason
ID
Location
Benton Harbor, Michigan
Cant talk to a real person !
Its super frustrating when you can't talk to a real person!!!!!!!! Phone #s listed online just go nowhere
User's recommendation: you need real people.
ID
Location
Salt Lake City, Utah
Cancel my account
I tried to cancel some premium channels no one to call wasted 30 minutes now I want to cancel all of bad customer service
User's recommendation: Don't purchase round.
ID
Location
Grand Rapids, Michigan
Can't access AV/ cable from home screen
Purchased a ROKU BEFORE THE PANDEMIC was never able to activate it phone help became impossible to reach a live person
ID
Location
Saint Louis, Missouri
To cancel my services for Roku Starz and showtime from my premium channels I dont use them so how would I go about canceling them so I am not charged for them
Would like to cancel my premium channels from roku they are starz showtime because I do not utilize them
ID
Not getting any help
I don't understand why y'all can't talk to the customer about your products it is very upsetting and it need to be fixed
ID
Pros
- Getting irritated have an answer all these silly
Loss
$490
Preferred solution
Let the company propose a solution
Can't login
Cannot log into my account trying to cancel a description that I have on my account that goes through y'all and I cannot cancel it through the company it is fubo tv
ID
Location
Lake Stevens, Washington
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