Roku
Reviews and Complaints
Dallas, Texas
Tv not workng, just went blue
My tv,just went blue, we were just watching TV when it went blue, I've only had it 3 months, just watching TV and it just went dark.
User's recommendation: I don't
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Verified Reviewer |
Saukville, Wisconsin
Charged for 3 channels I never ordered
Roku refuses to discuss any resolution at all. After notifying Roku repeatedly and being summarily ignored I decided that iwas hoping Roku was honest but instead is not.Stealing funds is more important to Roku.
I was only able to finally get there this afternoon and what is it involves our three Roku channels that I would build for give me a 1054 Im not allowed Disney in the house Hulu at 10:54 and Warner at 1792 Im handicap. I am very careful about what I watch. The only thing I ever signed up for two days before maybe three was CBS so that I could watch Yellowstone and landman Ive been told they were good. The total bus 3759 on my chime card and then 4946 I wont pay it.
I will sue you before I will pay it. I cant just up in a Ford to have someone charging me all of $37.59. Im not rich. Im very careful about what I spend im 75.
And the cost of everything over the last four years has been crippling so I am very careful now my police department said to you guys first I want an answer. I want those three chargers taken off my Billing. You will notice they were all made like one second after the other I never ordered them. You might want to find out who put them on my bill there at Roku and fire them.
I cant tell you how pissed off I am.
I will take you to small claims court. I want an answer back within 24 hours please
User's recommendation: my recommendation to future customers is watch out careful when they do fraudulent billing
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Verified ReviewerI was stolen from Bar Roku and then my credit card. Chime refused to assist in anyway.
I even went to file a local police to sign a complaint. I was told to get some kind of response to use.Roku has refused to respond.
The CHIME card I used to pay.
CHIME refused to correct without commentary from Roku. Thus no complaint because Roku will not comment.So Roku won’t establish theft of funds by their billing; and CHIME dismissed out of hand.
Three channels assigned to me: Hulu, Disney, and Warner. None of them, none of them are watch. I've never had Hulu in my life. I will not allow Disney in the house and Warner.
Heck, I haven't even thought of Warner for years.
I am sick and tired of being scammed by company, and now Roku belongs to that list of scammers stealing from consumers. To make it worse, Chime is the credit card I use, and they just didn't give a damn.
- Theft by charging for unordered channels
- Theft by fraudulent charges
Preferred solution: Full refund
User's recommendation: I’d be very careful ordering anything from Roku. It’s disgusting what they pulled on me.
I was going to tell you how to fix it, but you brought politics into it. (Disgustingly woke). Maybe one of your MAGA friends will be working at the courthouse and let you skip line to pay the $94.50 filing fee.
Replying to
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Verified ReviewerI paid for Zeus network and it's still saying I need to update my payment method. So subscription has been paid and I'm still unable to watch app I paid for
I feel Roku takes payments without naming the product you are paying for allowing them to take multiple payments monthly without you knowing exactly what has been paid for. This time I actually was in the shop and updated the payment info which was taken from my account and app acts as if I've done nothing.
- Easy to use remote other
- Cons are roku does not let you know what subscriptions you have been billed for so you will have multiple roku charges in your account without knowing what is what and they also take lump sync for several subscriptions at the same time even though that is
Preferred solution: Use of the subscription I paid for as well as being notified of exactly which app I'm bring charged for when money is taken from my account
User's recommendation: Avoid subscribing through Roku
San Diego, California
Cancel subscription
Stop charging me for a subscription . This is the third time trying to cancel this payment. What more do I need to do?
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Verified ReviewerTrouble of accessing Fox News Live
Issue was never solved! Never heard back from ROKU!!
Cannot access Fox News Live on Roku. The photo I provided shows 13% and never increases in percentage. I've waited for over 45 minutes. My Wi-Fi internet speed is high, and my connection is fine. I need help as soon as possible. Thank you, and I will be waiting for your response to resolve this very long-standing issue.
- Vince Ledina
Cell: 949-307-****
Email: vledina1@***.com
Preferred solution: Fox News Live
User's recommendation: Please limit your transfer to other techs as I have been passed so many times until my phone connection dropped!!
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Verified ReviewerRefund for Roku
I didn't give permission for Roku to take funds out of my account on 04/08/2025 or 04/09/2025 of $9.99. I want my funds returned back to my Cash App card.
I will be filing a complaint. I need a direct customer service number for Roku as well.
Preferred solution: Full refund
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Verified Reviewer |
Lucedale, Mississippi
Resolved: Acorn subscription
Need to speak with a person who can tell me about when the acorn subscription was paid and from what account.
User's recommendation: Undecided
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Verified ReviewerREFUND
My card was charged 13.84 for a subscription that I canceled and no longer use. My TV Roku bill was paid last week in the amount of 11.72 on April 5th.
I canceled the Roku remote subscription; it was made by accident. Please refund my hard-earned money ASAP.
- Roku will take unauthorized money out your account cancel subscription
Preferred solution: Full refund
User's recommendation: NO DONT GET ROKU THEY TAKE TOUR MONEY
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Verified ReviewerI want to speak with a human being please
I need Roku support to recover it and it said I only had five numbers I supposed to have eight but I don't know where they're at there's nowhere on there to be found and I know you guys need a hundred and some more symbols so I'm just rattling it on but I am rather perturbed and upset and kind of angry because you know I got the adapter and everything the Roku adapter for it and all that ***
- It rocks
- Nothing netflix
Preferred solution: I would like an actual human being to speak to me it's nothing bad I just need help with some support
User's recommendation: Nothing
West Warwick, Rhode Island
Tv won't work
Out of the blue the TV won't play my apps not happy TV is 10 months old mmmmmnnmmmmmnnmmmmmnnnnnmmmmmnnmmmmmnnmmmmmnnnnn
User's recommendation: Answer the phone
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Verified ReviewerBecause you asked for one
I just bought a brand new Roku TV yesterday and I'm trying to put my MasterCard in, and it will not accept.
Preferred solution: I just bought a new Roku TV yesterday and I’m trying to get my payment information put in and it will not accept my date of expiration or my postal code
User's recommendation: Yes, I would give you a good recommendation
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Verified Reviewer |
Woodburn, Indiana
Resolved: Cancel subscriptions
Cant talk to anyone and website wont accept my codes.
I want to cancel my two FRNDLY accounts. I should not have to jump through all these hoops for such a simple request.
User's recommendation: Don’t bother if you don’t want to keep it for life!!
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Verified Reviewer |
Thomson, Georgia
I'm a senior, and don't know how to connect back with my Internet, I tried doing what you asked me to, and it didn't work.someone sup. To call me I need help connecting back to my enernet? It bee week
I'm a senior and I live by myself, so, I don't know about this kind of stuff. I'm need help connecting back to my enernet.
I did what you all asked me to, I even factor reset, and it still wants connect. It been a week now and no one has called me back. Why I have a hard time seeing and hearing.
(478)491-****.( maryyarber65@***.com) Please help!!! Mary Yarber.ThankYou.
User's recommendation: I can only, say, when this issue is resolved. Other Senior 's want to purchase the RukoTV, but, they don't know how complicated it maybe. So they are looking at my situation and waiting for the outcome before they buy. I been with you all for a long time and never had any problems, so why now? Just trying to connect back to my enernet in my living room. The other tvi in my bed room is connected but the sound goes in and out.So please help!!!! My phone and email is above.
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Verified Reviewer |
Atoka, Oklahoma
Ruku remotes and box not turning on.
Hello, my name is Dillon Williams. My mother has 3 separate ruku devices.
She removed the batteries from all the remotes and packed them up when she moved. When i helped her move into her new home and she wanted wanted her Ruku set up in her living room none of the remotes that went with the ruku sticks would work no matter what brand of triple A batteries we put in them. The sticks were functioning fine but the remotes would not work.
Her oldest ruku remote that took double As seemed to function fine but the box that came with it would not turn on. I am reaching out to see if i could get a replacement for the 3 ruku units entirely or if i could get replacement remotes for the two sticks that work and a new unit for the older box set.
User's recommendation: Can't really go wrong if you remove your batteries from electronics and store them where the weather doesn't get to them.
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It costs $94.50 just to file in small claims court where you live.
Can someone help me get into Facebook? Please? Because it got hacked