Roku Reviews

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No customer service

Tv will not work!!! Roku is crap and they wont even help you fix their crap because they know that its crap

User's recommendation: Don’t ever buy a roll tv!!!!

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ID
#3260863 Review #3260863 is a subjective opinion of poster.
Location
Louisville, Kentucky
Loss
$300
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Lack of support for their products

I just have a question whether or not to replace my remote control for my Roku system. It is 17 months old and the Remote control has no effect. Is it the remote control or is it the Roku sound bar? The website makes it clear that agent-assisted support is not available for my issue or model

User's recommendation: Don’t buy the Roku sound bar. Other sound bars or just as nice.

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ID
#3260641 Review #3260641 is a subjective opinion of poster.
Location
Laurel, Mississippi
Preferred solution
Answer to my question
New Reviewer

Terrible Customer Service

Product works sporadically. Good luck getting any kind of customer support. The website has automated garbage responses and sends you to an external pay site. When you call the support numbers, it tells you they only help with billing issues and won't service any other calls. When you call the main number, they tell you to go to the other sites and numbers for (non-existent) support.

User's recommendation: DON'T BUY.

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ID
#3259468 Review #3259468 is a subjective opinion of poster.
Location
North Lawrence, South Dakota
Preferred solution
Let the company propose a solution

Want my money back put back on .y card

You took my money with out me saying so also my wife card was on the record how I'm involved Im a big time entertainer and I will let the world know and I have judge in my family if I don't get my reimbursement
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ID
#3259354 Review #3259354 is a subjective opinion of poster.
Location
Stockton, California
New Reviewer

Text message from ROKU

I received a poorly worded text from Roku saying my service would end with no availability to watch my TV. The message stipulated Roku would call me and I was directed to call back on the same number. The text came to me from this number: 850-353-**** Is this BS or Roku?
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ID
#3259082 Review #3259082 is a subjective opinion of poster.
Location
Simpsonville, South Carolina
Preferred solution
Apology
New Reviewer

Need my tv to work

Stop working Roku TV can not connect to the internet. Just stopped working. I cannot connect with my phone.
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ID
#3258780 Review #3258780 is a subjective opinion of poster.
Location
Saint Louis, Missouri
Preferred solution
Get it to working
New Reviewer

Do not know my pin

All I needed to know is how to reset my Roku pin or what my pin is I have no idea what it is I just need help with that I guess that's too much
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ID
#3258773 Review #3258773 is a subjective opinion of poster.
Location
Saint Petersburg, Florida
Preferred solution
Let the company propose a solution
New Reviewer

My streaming plus is a lemon

The devise I purchased is garbage with no way to get customer support or contact these people. My money is lost. No help. Damn voice recorded messages.

User's recommendation: Do not buy the product or you will loose your money.No customer support. Just a run around.

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ID
#3258650 Review #3258650 is a subjective opinion of poster.
Location
Joliet, Illinois
Cons
  • Does not work
  • Gargbage
Loss
$2300
Preferred solution
Full refund
New Reviewer

My streaming plus is a lemon

Roku devise does not work. There is no way to contact these people. Any company that has no live people to help is garbage. Don't buy their products.They are too cheap and inconsiderate to be there for the people that buy their products and support them.Cheap Cheap Cheap. Extremely un happy with this service. I want to send this JUNK back. No stuck with a piece of garbage and no way to return it.

User's recommendation: Don't buy the product. If it's broke you are screwed.

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ID
#3258640 Review #3258640 is a subjective opinion of poster.
Location
Chicago, Illinois
Loss
$23
Preferred solution
Full refund

Unauthorized Charge REQUIRING REFUND!!!

Once again yourr organization has tried to sign me up for something I never ordered. There is a $24.99 charge pending for a Philo subscription THAT I NEVER ORDERED ON 13 JAN 2022!!! I already cancelled the subscription, but I am NOT giving your company $24.99 -- I don't want the channel, I won't watch the channel. RETURN MY MONEY IMMEDIATELY!!!!! I have contacted my bank to let them know YOU fraudulently put the charge through.
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ID
#3258247 Review #3258247 is a subjective opinion of poster.
Location
Matthews, North Carolina
New Reviewer

Need new roku remote model number cr81

Remote not working. Cannot find Roku remote control for my TV. Remote model number is rc81.why should I write more words than I need?
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ID
#3258053 Review #3258053 is a subjective opinion of poster.
Location
Knoxville, Tennessee
Preferred solution
New remote model number rc81
New Reviewer

Cancel account

Dont need I want to cacel grandkid gone. I dont use.. please cancel this account. Do not want taken out of my checking again

User's recommendation: Fine.

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ID
#3256653 Review #3256653 is a subjective opinion of poster.
Location
Fort Scott, Kansas
Preferred solution
I want to cancel
New Reviewer

I need to stand for my TV

I wasn't able to talk to anybody, and right now the stand on my TV is broken. And they didn't tell me how to get another one
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ID
#3256315 Review #3256315 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

I need my money back because I'm not have the program

Because they took my money 2 months and I dont have the program I was cancel before my 7 days free I need my money back
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ID
#3255674 Review #3255674 is a subjective opinion of poster.
Location
Thomaston, Georgia
Pros
  • Past my money no tv
Loss
$6600
Preferred solution
Full refund

Cant get it to work

I payed for lifetime and I can't watch movies I want to watched really really really really really really really really really really
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ID
#3255390 Review #3255390 is a subjective opinion of poster.
Location
Hinckley, Minnesota