State: California City: Los Gatos Clear all filters (7 of 322 reviews match)
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I bought two netgear streaming boxes with Roku on them for the purpose of watching Netflix in different rooms (wifi). Now Roku's channel store isn't usable(?) on it anymore. Now I'm left with a black brick that plugs into wall. There should have been a expressed...
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h.kitchener
h.kitchener

Technology marches on. Your Roku is really old and out of date. You can buy new ones rather cheaply and they work much better than the old ones. Just don't expect any customer...

#1375486
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Roku - Calling Customer Service

Hard to find the number then you get the run around and they try to send you back to the internet to solve your problems. Sometimes it’s better to just talk to a human!
#1283981
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Roku - Inept

Very bad experience they r rude
1.0
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Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
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Product or Service Quality
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#1275599
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Roku - Complete garbage

Lousy app, lousy playback, lousy stream, lousy implementation ,just all around lousy garbage proudct. Crappy support. I am so sorry and pissed off that I bought 4 of these piles of shiza. I cant think of one worthwhile reason to spend your money on this crap so take our advice and DONT. Complete garbage.
1.0
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Usability
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#1258036
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Over a year ago I went online, deactivated my account,(which we activated 6 months prior, just wasn't using it) got the screen that said 'Account Closed' figured that was the end of it. Well, not quite. $14.99 being auto billed to my AMEX account. Over and over, called...
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2.3
I didn't like
  • Cancellation policy
#1173132
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My ROKU premier kept "freezing" on me. After two calls and numerous attempts to get it to work over the phone, my c.s. rep finally agreed it must be defective and gave me precise directions on how to return it. I was told a new ROKU would be sent to me within 1-3 days...
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1.5
I didn't like
  • Connectivity issues
#1095096
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Roku - Why am I being charged 5.95 each month? What is it for?

Login is djtravis51@gmail.com password is redraven51 my name is donna travis I live in Boiise,ID 83706 my address is 3785 S Gekeler Ln apt 212 please let me hear from you. 7/12/17
#1073496
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Contact Roku

Mailing Address:
Roku, Inc.
150 Winchester Circle
Los Gatos, California 95032
United States
Phone:
(888) 600-7658
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