Show reviews that mention
service account customer money customer service card phone support email problem
Filter review

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Checking my warranty

My son cracked the screen he was hooking u his ps5 and dropped the tv I ordered from Walmart offline
View full review
ID
#2429344 Review #2429344 is a subjective opinion of poster.
Location
West New York, New Jersey

My dog ate my remote I changed my password and now I cannot get into my Roku TV

LikeYou cannot reach them for human at any time feel what good are they in my password got changed after my dog ate the remote I got a universal nothing's working I cannot get into my Roku TV to change the password

User's recommendation: Don't trust any of the customer service people I was charged 80 bucks to hook up my Roku and then it went down and then the guy was rude and wanted to charge me 100 dollars and wanted to charge me another 100 before he would connect my service I called the main office in Texas never heard back never got my money back never got a response good for me.

View full review
ID
#2428753 Review #2428753 is a subjective opinion of poster.
Cons
  • No support at all
Loss
$100
Preferred solution
Let the company propose a solution

I need to cancal our account with Roku

We don't have services and we are being charged. We no longer live at 12705 6th Ave. Tacoma WA 98445 reverse the charges.
View full review
ID
#2428739 Review #2428739 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Terrible Customer Service

Cancelled my Hulu subscription thru Roku 2 months ago. When I contacted them via chat (they don't provide a phone number after) after being charged the second time, I was told I should have cancelled it directly with Hulu!?!?! I tried that and Hulu said I had to cancel with Roku. What a nightmare!!! When I told the rep that, he sent me a link to an article on how to cancel my subscription and ended the chat. I'll be contacting Hulu and Disney+ to let them know how awful Roku treats their subscriber's!!!!

User's recommendation: Devices are awesome but don't get any subscriptions from Roku!!!

View full review
ID
#2428425 Review #2428425 is a subjective opinion of poster.
Pros
  • Devices
Loss
$24
Preferred solution
Full refund

HBO max on roku

Cant access hbo max on roku using my directv Subscription; they insist on me paying a subscription fee ! I havent heard a word from roku customer service after numerous attempts, even contacted their corporate office!

User's recommendation: Find other options if at all possible.

View full review
ID
#2428304 Review #2428304 is a subjective opinion of poster.
Location
Carlisle, Pennsylvania
Pros
  • Would like the product if it worked the way its supposed to
Cons
  • No customer support

Can't login

My TV broke and I do not know my e-mail or password I'm trying to cancel fuboTV and I cannot get into my account to do it
View full review
ID
#2428207 Review #2428207 is a subjective opinion of poster.
Location
Lake Stevens, Washington

Like you find out how to buy a service on a Roku device that was given to me as a gift

I have a 2005 pioneer television with an HDMI capable however when I plug it in the Roku stick all I get is a black screen and my HDMI does come on but that's it like to know if there's some device I can buy for it to make it work
View full review
ID
#2428080 Review #2428080 is a subjective opinion of poster.
Location
Yerington, Nevada

Need help set up

I need help with setting up my TV because I have a Roku TV already that set up I need help setting it up on the other TV gets confusing right now
View full review
ID
#2427979 Review #2427979 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Need my money

I need a person to talk to I need my money now Ive been charged and need my money back its like I cant get anyone on the phone its real frustrating and I would like for some one to get in contact with me ASAP

User's recommendation: Never.

View full review
ID
#2427668 Review #2427668 is a subjective opinion of poster.
Product
Roku Bet Plus Subscription
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My Roku isnt working

Using my phone to operate my Roku, changed phones, now my Roku doesn't work.?? Tried restarting my Roku, my phone, my internet.

User's recommendation: Think about it and check out customer service reviews.

View full review
ID
#2427643 Review #2427643 is a subjective opinion of poster.
Service
Roku Streaming Service
Pros
  • Cheap
Cons
  • No support or service
Preferred solution
Deliver product or service ordered

Billing

Getting charge for something that I didn't apply for, I would like to talk to a customer service, so I can resolve my problem. They charge me $30 every month for something I didn't sign up for.

User's recommendation: To be able to talk to a Customer service.

View full review
ID
#2427546 Review #2427546 is a subjective opinion of poster.
Product
Roku Subscription
Pros
  • When it works it is good
Cons
  • Customerservice is nonexistent
Loss
$60
Preferred solution
Full refund

Complaint

I purchased a Roku device from Walmart. The device remote will not pair and I went to Roku support for help. I tried all the tips and tricks on the support page and followed customer service agents advice to no avail. They cant solve the issue so they tell me to go to Walmart for help.

User's recommendation: Avoid Roku.

View full review
ID
#2427454 Review #2427454 is a subjective opinion of poster.
Location
Aurora, Nebraska
Loss
$59
Preferred solution
Apology, full refund and free new device

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I want to activate my disney bundle with my hulu. Not able to

I been trying to get he l from you all on money that was not refunded to me and wanting to add a bundle account that needs to get roku to let go so I can do this
View full review
ID
#2427351 Review #2427351 is a subjective opinion of poster.
Cons
  • Terrible customer support
Preferred solution
Trying to add a bundle

Taking unauthorized money from my account

Roku taking unauthorized money from my account last trying to get sling which didn't work so I woke this morning with roku taking over $90 from my account why is that now I can't talk to anyone to resolve this matter
View full review
ID
#2427305 Review #2427305 is a subjective opinion of poster.
Product
Roku Account
Pros
  • Variety
Cons
  • Nonexistent customer service
  • Ignores consumer cancellation
  • No response from support
Loss
$94
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Adding channels

CANNOT ADD CHANNELS CANNOT ADD CHANNELS CANNOT ADD CHANNELS CANNOT ADD CHANNELS CANNOT ADD CHANNELS CANNOT ADD CHANNELS CANNOT ADD CHANNELS CANNOT ADD CHANNELS CANNOT ADD CHANNELS CANNOT ADD CHANNELS CANNOT ADD CHANNELS CANNOT ADD CHANNELS CANNOT ADD CHANNELS CANNOT ADD CHANNELS
View full review
ID
#2427300 Review #2427300 is a subjective opinion of poster.
Product
Roku Streaming Media Player
Pros
  • When it works
  • Channel line up
Preferred solution
CANNOT ADD CHANNELS