Unclaimed
Roku
Reviews and Complaints
1.1M
CLAIMED LOSSES
4.4K
TOTAL REVIEWS
230K
PAGE VIEWS
22
ISSUES RESOLVED
Roku Reviews
New Reviewer
Cannot get wireless connection
I have tried getting in contact with you guys via support and still have yet to get an answer I am on day three I have Internet but I cannot connect wireless from my Roku to the wireless connection to get the Internet hooked up
ID
Location
Spring Hill, Florida
Preferred solution
I would just like to get it connected
Need to order a part
Was never contacted and told how to take care of my problem the only emails and contact I ever got were from people who kept sending G what's wrong can we help Roku itself has not been a good company for customer support
ID
Location
Saint Louis, Missouri
New Reviewer
Hulu canceled my subscription. The reason why is because it was my fault I forgot to get a hold of them and give them my new debit card it slipped my mind.
I need to give them my new debit number debit card number because I had to get a different one and I forgot to give them the new one. They canceled my hulu
ID
Location
Mooresville, North Carolina
Bad atención
I have a roku tv and it stopped giving signal 2 weeks ago, I have tried to seek help and I have not had an answer, in the chat they tell me that I must pay 5 dollars for a representative to communicate with me in Spanish, this is not right .. So I want to return it and receive a new one, when I acquired it they told me that the service was free and now I don't understand what happens. Thank you.
ID
Location
Louisville, Kentucky
Needed to restart the pin
Everything is good. I was able to figure out what I needed to do. It would be nice if there is an 800 number that you can be reached at instead of waiting for somebody to reply on the email. And also why is there 100 symbols in order for this to be legit
ID
Location
Brentwood, California
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerHelp linking Streaming Stick 4+ to LG tv
No response. Havent heard from Anyone. Cannot link/pair ROKU Streaming Stick 4+ to LG tv. I need assistance from ROKU support.
ID
Location
Little Rock, Arkansas
Preferred solution
Provide support
Its a good unit when it works. Ive had a unit for a little over two weeks now every time I turn it down I have to reset the unit itself Ive talked to Roku through Customer Service and somebody in Roku they said they were sending me a warranty replacement then they say...
View full review
ID
Location
Crystal Lake, Illinois
Roku not lip syncing
The voice and the picture are not in sync still and it's been over a week. What are you doing to fix it. It's not my TV cuz that's fine but all the channels that I have on Roku like Prime and britbox etcetera all out of sync
ID
Location
Onalaska, Wisconsin
Tv issues
My tv is not working as it suppose to. I tired a YouTube tutorial and its still not working. I tried unplugging it from the tv and wall out let and still nothing
ID
Location
Philadelphia, Pennsylvania
Subscription
I called because I wanted to upgrade Paramount subscription so We could watch NFL game. The person on phone told me I had to do this through Paramount not Roku and transferred me. The recording on Paramount said I had to do through Roku. So I called Roku again. The person could not understand English and couldnt find my account. After multiple attempts she found and told me I couldnt upgrade my account until 1/7/22. She then did something to my account so we have no access at all! After spending an hour and a half trying to resolve this issue and then having account shut down, I am beyond mad. Customer service stinks and we have no one to help resolve the issues.
ID
Location
Los Angeles, California
New Reviewer
Bucked up my roko with your update
Roko update *** up my roko all channels take too long to load channels go black WTF phone me at 908-914-****
User's recommendation: Dont buy or use roko.
ID
Location
New York, New York
Preferred solution
Let the company propose a solution
New Reviewer
My ROKU channels are not coming up on my scree been months that my Tv been that way
Roku channels are not showing up on my screen I want to know why all of a sudden this is happening to my ROKU TV now I cannot watch my free ROKU shows or movies because of a system error
ID
Location
New York, New York
Preferred solution
To fix the roku channels on my tv
New Reviewer
We bought The new Ghostbusters movie over a month ago and still can't watch it
We bought is the new Ghostbusters movie charge me 20 something dollars I said it would be available January 0 And were still cant watch it
ID
Location
Fremont, Nebraska
Loss
$30
Not happy
Thought I was watching the new years live, was so backed up I missed out on the count down! Streaming is stupid
ID
Location
Philadelphia, Pennsylvania
New Reviewer
Unsatisfactory results
Lack of tech support and dealing with customer service was a nightmare for as long as u could. I eventually got aggravated and hung up. This has happened several times.
User's recommendation: Roku is a good product. I've ran into a hiccup but hopefully the problem will be resolved in a timely manner.
ID
Pros
- I like it and will contionu to use
Preferred solution
Deliver product or service ordered
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