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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Having trouble with rokudevise

I have been having trouble with my internet (nbn) connection and hence trouble with nexflix which is through a roku devise, my internet supplier said l should try contacting rohu in case that is where my trouble is. There is still some connection issues with my internet that l hope will be resolved soon
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ID
#2435448 Review #2435448 is a subjective opinion of poster.
Pros
  • Easy to use
Preferred solution
Let the company propose a solution

Want refund

Cancel xfinity ability to Bill for Netflix or Hulu on my credit card. Tried everything to cancel both services according to instructions

User's recommendation: Don't use Roku Xfinity.

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ID
#2435026 Review #2435026 is a subjective opinion of poster.
Location
Baltimore, Maryland

Want refund

I no longer want to be automatic pymt to be billed to my credit card nor do I want Netflix or Hulu service through xfinity I have tried on numerous occasions to try and cancel both accounts through xfinity without success. I have since ordered the service through my bank and am still being billed. VERY UNHAPPY

User's recommendation: Never.

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ID
#2435014 Review #2435014 is a subjective opinion of poster.
Location
Baltimore, Maryland

Went to return my roku for better one but Serial numbers don't match receipt

On February 16 I bought a TV at Walmart 70 inch onn roku The quality sucked on it so I returned it today February 25th to get a better Roku TV to find out my receipt numbers dont match on the back of the TV I dont have the box because the box was too big after I opened it I threw it out and now Walmart wont let me return it because the numbers on the back of the TV didnt match the numbers that was in the box
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ID
#2434784 Review #2434784 is a subjective opinion of poster.
Pros
  • No pros
Cons
  • Fradulent
  • No customer service
Loss
$476
Preferred solution
Full refund

An authorization use of my card

Y'all keep charging me on my card is unauthorized y'all are stealing from me don't use Roku I wouldn't recommend nobody to you John
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ID
#2434565 Review #2434565 is a subjective opinion of poster.
Product
Roku Subscription
Pros
  • I want to cancel subscription
Cons
  • Badcustomer support
Loss
$500
Preferred solution
Full refund

Billing & Roku burt up

$42.39 for Roku B has been charged also my new Roku melted while plugged into the TV I would like a costumer service representative to contact me at 814 907 ****
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ID
#2434514 Review #2434514 is a subjective opinion of poster.
Product
Roku Account
Preferred solution
Refund known of what the product did

Money being taken from my account!

My account has money being taken out I did not authorize, almost $80+ dollars over the last 7 month I was unaware of. I don't even have Disney Plus
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ID
#2434301 Review #2434301 is a subjective opinion of poster.
Loss
$100
Preferred solution
Full refund

Unauthorized monies

I paid for Disney plus for one year on December 24th 2020. Why am i being charged a monthly rate when i paid in full. I want my money returned to my card

User's recommendation: Check your bank statements.

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ID
#2433949 Review #2433949 is a subjective opinion of poster.
Location
Newark, New Jersey

It's not working for me please take me off I don't want to pay any longer for Fox nation

Dont want to pay for Fox nation anymore please unsubscribe Fox nation for $5.99 per month unable to watch x 4days
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ID
#2433695 Review #2433695 is a subjective opinion of poster.
Loss
$6
Preferred solution
Unsubscribe Fox nation

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Charged wrongly

You been charging me since last July and I don't have roku hooked up need reimbursement and no phone number to talk to anyone on the phone and I am not paying just to chat with a agent..
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ID
#2433634 Review #2433634 is a subjective opinion of poster.
Product
Roku Account
Pros
  • Good before july 2020
Cons
  • Customer service is non-existent at this time
Loss
$54
Preferred solution
Full refund

Cancelation

Want to cancel roku for philo, don't need anymore. Thank you I want to cancel as soon as possible before next month billing
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ID
#2433356 Review #2433356 is a subjective opinion of poster.
Product
Roku Account
Pros
  • Stop charging me
Cons
  • Cancellation policy
Preferred solution
Cancel don't need it

Payments have been Taking off my card I need to remove My card information

Remove my card information off Vincentcorns4@***.com Account because its taking money off I need my money please
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ID
#2433274 Review #2433274 is a subjective opinion of poster.
Location
North Richland Hills, Texas
Loss
$48
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancel my account

No longer want service.Your cancellation process is *** You need a WORKING customer service phone number. Im contacting my bank to stop future billing for a service I dont use. Your account billing practices are predatory and corrupt.
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ID
#2433260 Review #2433260 is a subjective opinion of poster.
Preferred solution
Cancel future account and billing

YOU CHARGED MY ACCOUNT UNLAWFULLY

I have a charged on my account for $14 dollars and some change it was charged by mistake. I need my money back
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ID
#2433213 Review #2433213 is a subjective opinion of poster.
Location
Colonial Heights, Virginia
Loss
$15
Preferred solution
Full refund

Not happy

Roku is a great set up for the most part however their customer support and customer service leaves a ton of room for improvement I own eight Roku devices between my house and my business and I am seriously seriously considering Im kind of kicking myself in the butt for not looking into the fire stick in the first place

User's recommendation: If your tech savvy probably an amazing purchase however if you’re a normal human being and like talking to humans when you have a problem save your money go to Amazon.

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ID
#2433149 Review #2433149 is a subjective opinion of poster.
Location
Tucson, Arizona