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Roku
Reviews and Complaints
Reviews Chart
130K
CLAIMED LOSSES
1.9K
TOTAL REVIEWS
81.4K
PAGE VIEWS
6
ISSUES RESOLVED
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHaving trouble with rokudevise
I have been having trouble with my internet (nbn) connection and hence trouble with nexflix which is through a roku devise, my internet supplier said l should try contacting rohu in case that is where my trouble is. There is still some connection issues with my internet that l hope will be resolved soon
ID
Pros
- Easy to use
Preferred solution
Let the company propose a solution
Want refund
Cancel xfinity ability to Bill for Netflix or Hulu on my credit card. Tried everything to cancel both services according to instructions
User's recommendation: Don't use Roku Xfinity.
ID
Location
Baltimore, Maryland
Want refund
I no longer want to be automatic pymt to be billed to my credit card nor do I want Netflix or Hulu service through xfinity I have tried on numerous occasions to try and cancel both accounts through xfinity without success. I have since ordered the service through my bank and am still being billed. VERY UNHAPPY
User's recommendation: Never.
ID
Location
Baltimore, Maryland
Went to return my roku for better one but Serial numbers don't match receipt
On February 16 I bought a TV at Walmart 70 inch onn roku The quality sucked on it so I returned it today February 25th to get a better Roku TV to find out my receipt numbers dont match on the back of the TV I dont have the box because the box was too big after I opened it I threw it out and now Walmart wont let me return it because the numbers on the back of the TV didnt match the numbers that was in the box
ID
Pros
- No pros
Cons
- Fradulent
- No customer service
Loss
$476
Preferred solution
Full refund
An authorization use of my card
Y'all keep charging me on my card is unauthorized y'all are stealing from me don't use Roku I wouldn't recommend nobody to you John
ID
Product
Roku Subscription
Pros
- I want to cancel subscription
Cons
- Badcustomer support
Loss
$500
Preferred solution
Full refund
Billing & Roku burt up
$42.39 for Roku B has been charged also my new Roku melted while plugged into the TV I would like a costumer service representative to contact me at 814 907 ****
ID
Product
Roku Account
Preferred solution
Refund known of what the product did
Money being taken from my account!
My account has money being taken out I did not authorize, almost $80+ dollars over the last 7 month I was unaware of. I don't even have Disney Plus
ID
Loss
$100
Preferred solution
Full refund
Unauthorized monies
I paid for Disney plus for one year on December 24th 2020. Why am i being charged a monthly rate when i paid in full. I want my money returned to my card
User's recommendation: Check your bank statements.
ID
Location
Newark, New Jersey
It's not working for me please take me off I don't want to pay any longer for Fox nation
Dont want to pay for Fox nation anymore please unsubscribe Fox nation for $5.99 per month unable to watch x 4days
ID
Loss
$6
Preferred solution
Unsubscribe Fox nation
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCharged wrongly
You been charging me since last July and I don't have roku hooked up need reimbursement and no phone number to talk to anyone on the phone and I am not paying just to chat with a agent..
ID
Product
Roku Account
Pros
- Good before july 2020
Cons
- Customer service is non-existent at this time
Loss
$54
Preferred solution
Full refund
Cancelation
Want to cancel roku for philo, don't need anymore. Thank you I want to cancel as soon as possible before next month billing
ID
Product
Roku Account
Pros
- Stop charging me
Cons
- Cancellation policy
Preferred solution
Cancel don't need it
Payments have been Taking off my card I need to remove My card information
Remove my card information off Vincentcorns4@***.com Account because its taking money off I need my money please
ID
Location
North Richland Hills, Texas
Loss
$48
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel my account
No longer want service.Your cancellation process is *** You need a WORKING customer service phone number. Im contacting my bank to stop future billing for a service I dont use. Your account billing practices are predatory and corrupt.
ID
Preferred solution
Cancel future account and billing
YOU CHARGED MY ACCOUNT UNLAWFULLY
I have a charged on my account for $14 dollars and some change it was charged by mistake. I need my money back
ID
Location
Colonial Heights, Virginia
Loss
$15
Preferred solution
Full refund
Not happy
Roku is a great set up for the most part however their customer support and customer service leaves a ton of room for improvement I own eight Roku devices between my house and my business and I am seriously seriously considering Im kind of kicking myself in the butt for not looking into the fire stick in the first place
User's recommendation: If your tech savvy probably an amazing purchase however if you’re a normal human being and like talking to humans when you have a problem save your money go to Amazon.
ID
Location
Tucson, Arizona
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