Sven H Exq

Sneaky company, terrible service, no resolution

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Roku - Sneaky company, terrible service, no resolution

My Roku TV is used daily by an autistic minor. Sometime in the past day, new content was added to my menu without my consent or awareness.

This caused significant problems/distress with my autistic child. I went in the settings and tried to remove the new, offending content. While the option was there to remove the unauthorized content, it did not work, meaning I could not turn off the offending content. Even when the setting was on "hide", it continues to display the offending content.

I fought with it for a while, trying to get it off the screen, and was unsuccessful. However, my home screen got jacked and at that point, nothing worked. So now my entire TV is not functional, and the cause appears to be an unauthorized, inappropriate content added to my TV by Roku without my permission.

This obviously exacerbates my problem with my autistic child, and is not acceptable. I can not get through to Roku and am furious that Roku has the balls to *** with customers' property without permission.

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Loss:
$280
Cons:
  • Roku made unauthorized changes to my tv which stopped it from working
  • Roku spies on customers
  • Roku made changes to my system without my consent

Preferred solution: I want Roku to never touch my hardware or change my settings or update my system without my awareness and consent. I want my TV fixed and working and left alone to continue to work.

User's recommendation: Avoid Roku at all costs.

Jerry H Apm

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Verified Reviewer

NO CLOSED CAPTIONS

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I am deaf and depend on Closed Captions to watch and enjoy a program. There are many people in the USA similar to me who are hearing impaired. I'm watching Trump talk at CPAC it started out with captions but for some reason it stopped. I checked both Newsmax 2 & Newsmax Plus and both had NO CAPTIONS. This happens too often with Newsmax. I am fed up with such poor service. I paid for Plus service for one year but will NOT RENEW next year. Your service is poor ! jerry
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Pros:
  • Good quality videos
Cons:
  • Often there is no closed captions

Preferred solution: Deliver product or service ordered

Kimberly E Ryq

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Yall took my money off my card and i was used to buy a movie for a friend which was 88.99

Roku - Yall took my money off my card and i was used to buy a movie for a friend which was 88.99
Roku - Yall took my money off my card and i was used to buy a movie for a friend which... - Image 2
Its on app called sdm.flix the movie was only 7.99 i need my money back i only wanted to watch that called the simp
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Loss:
$89

Preferred solution: Full refund

Kenisha L Gtr

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Verified Buyer
|

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Verified Reviewer

I can't control my Roku with my mobile device

I can't control my Roku with my mobile device
I can't control my Roku with my mobile device - Image 2
I cant control my tv with my mobile device so it will not allow access to control my TCL Roku at all
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Loss:
$39

Preferred solution: Full refund

User's recommendation: Please help

Laura G Hpf

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Verified Reviewer

I was charged last month and today for service I don't have with y'all

Roku - I was charged last month and today for service I don't have with y'all
Roku - I was charged last month and today for service I don't have with y'all - Image 2
I was charged December 3rd and today January 4th for services I dont even have with yall its built in my tv and I dont need nothing extra I want my money back from last month and today charges also I dont know how yall even got into my bank account to start with this is my second time telling yall this
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Loss:
$24
Pros:
  • Never order roku
Cons:
  • Never order roku

Preferred solution: Full refund

Tilene S

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Verified Reviewer

Someone using my account.

Roku - Someone using my account.
Roku - Someone using my account. - Image 2
Someone is taking money out of my cash app from Roku without my permission. I would like all of my money back.
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Loss:
$58

Preferred solution: Full refund

Michael H Hja

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Verified Reviewer

Issues with connection to I ternet

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No customer service! Smh. I will return the device asap. Could not get the Ruku smart home device to connect to the Internet and I have done several troubleshooting techniques, and still can't get it to connect.
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Preferred solution: Help with connection

1 comment
Guest

You are so right about this! They owe me money for shutting my device off!

Louisa Aie

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Verified Buyer
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Verified Reviewer
| map-marker Dallas, Texas

Tv don't work

Roku - Tv don't work
Solo como que quiere Prender pero no prende ya lo intente varias veses pero siempre ase lo mismo no se que tiene solo no prende como que quiere dar imajen I solo se queda oscura la television como si prendiera pero no da la imajen incluso como que funsiona el volumes implemented que no se Mira nada la imajen
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User's recommendation: Is a good brand work great

Donald L Wiy

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Verified Reviewer
| map-marker Philadelphia, Pennsylvania

No one has contacted me

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Roku my complaint is that my Roku, which I purchased purchased in September does not work I purchased a new one because my receipt was from September so they told me to call customer service and you guys would take care of it but I have not received anything from you guys phone call back or a new Roku I guess Im wasting my time.
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Pamela L Tqx

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Verified Reviewer

Double Charged Again

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Roku - Double Charged Again
Roku - Double Charged Again - Image 2
Roku - Double Charged Again - Image 3
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I have called before about this situation and now you're double charging me again!!! HERE'S A LIST OF THE CHARGES!!! $17.11 for Warner Media $26.74 for Philo Nov. 6 $4.27 What is KATZ?? Nov 20 I pay for the BET APP so why am I being charged $10.68 additional for Roku for BET Nov 20 Nov 24 ROKU CHANNEL $5.81 CHARGED AGAIN NOV 27 $36.31 I WOULD LIKE MY MONEY REFUNDED DISSATISFIED CUSTOMER
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Preferred solution: Full refund

Mark D Hum

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Verified Reviewer

Bought 65 inch TV..worked 2 weeks..20 emails and promises made over 4 weeks...still to new TV or response

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To much to write..id need more space.never!..,...ghjfjjnhgnnvcbjyyfggggghhhhhdfeyhreuhrfhyrhhdhhfdhhd
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Loss:
$700
Cons:
  • Not enough space to compaim
  • Everything wrong

Preferred solution: Full refund

User's recommendation: Roku use to use TCL then started making their own...they don't last

Rhonda T Mgg

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Verified Reviewer

Being billed for channels that are not showing up on Roku app to cancel them.

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I love Roku products, customer service sucks!!! You have a hard time talking to a real person and messages never get addressed or answered.
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Loss:
$100
Pros:
  • Great product
Cons:
  • You cant just call to solve problems

Preferred solution: A way to cancel paid for subscriptions.

Randolph T Vwl

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Verified Buyer
|

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Verified Reviewer

Scammers are using my account and I can't log in

Roku - Scammers are using my account and I can't log in
Im not spelling all this. Answer phone please. Ive called weeks ago. No avail ! Im a brain stroke survivor and cant manage to keep this other person out of my accounts
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Loss:
$12

Preferred solution: Full refund

User's recommendation: None of you don’t answer phone. I can’t text all this

GINGER S Agd

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Verified Buyer
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TECHNICAL SUPPORT - RokuTV 32" Smart TV

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TECHNICAL SUPPORT - RokuTV 32 Smart TV
TECHNICAL SUPPORT - RokuTV 32 Smart TV - Image 2

Hello Roku Support,

I am NOT a "Pissed Consumer;" however, I do require technical support for my 32" Smart RokuTV where none of the Roku customer support blogs, nor any amount of Google searches, nor does ANY type of troubleshooting research I've tried for technical support address the specific issues I'm currently faced with. I've triple- and quadruple-tried EVERYTHING, I've checked EVERYTHING, I've reset EVERYTHING several times, to no avail.

This includes speaking with Google AND Android technical support agents. Nothing's worked, nothing's helped, unfortunately. So, suffice to say, at this point, I'm in desperate need of some super smart RokuTV technical support with an EXTREMELY tech-savvy LIVE Roku Tech Agent. Please contact me at the email or phone number provided below as I have a SPECIFIC technical issue that no inquiries via your website or any legitimate Internet research has been able to address at allI've literally spent WEEKS troubleshooting this issue.

Please, please contact me at your earliest convenience; I would SO appreciate a Technical Support Associate response from a LIVE agent in order to troubleshoot the issues I've been experiencing to fulfill this technical issue, as I know nothing else has been adequate or will suffice...I have seriously, genuinely, legitimately tried EVERYTHING (yes) BEFORE making this attempt to hopefully contact one of your amazing tech gurus. I have ABSOLUTELY exhausted every resource, every avenue several times, and...nothing. Not a single stitch of help on ANY level. **In addition, I am VERY willing to make another Roku product purchase if my issue can be addressed and resolved!

Specifically, a Roku Smart Home Starter Kit (I'd love to speak with a LIVE Roku Sales Representative regarding future Roku purchases, as well).

Thank you so VERY much for your time and attention to this matter. Take care and have a wonderful day!

Respectfully,

Ginger Stone, solid Roku client since 2013

(209) 442-****

5H1780X@***.COM

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Pros:
  • Great product for the price
Cons:
  • Any company taking money must offer direct live support
  • No direct live customer service or technical support
  • No direct tech support for electronics just dumb booooo

Preferred solution: Superlative TECHNICAL SUPPORT with a highly-qualified, exceedingly-competent, extraordinarily tech-savvy LIVE Roku Technical Support Guru. Many thanks if this can happen!

User's recommendation: Best of luck to any Roku consumer/client finding ANY kind of DIRECT customer or technical service support!

Dominic L Ssr

Tv 65 make ON

Roku - Tv 65 make ON
306-294-**** I was playing all night no this is what the results are broken please help I do have the receipt an 2 year warranty
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Loss:
$780

Preferred solution: Other one or full refund

User's recommendation: Over heated

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