New Reviewer

Ilegal charge

1.0
They charge me an amount for free tv stop ripping off people Television is supposed to be free Im canceling my card so you wont be able to continue ripping me off
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#3576012 Review #3576012 is a subjective opinion of poster.
Location
Fontana, California
Loss
$10
Preferred solution
Full refund

Billing me for service I did request

1.8
A complaint was about I was billed for something service on Roku I never use which the phone number I was given wasn't any good so I'm still pissed so how do I get hold of Roku to get a refund I've tried and tried with no recourse except with the ever I'm talking to you now it wasn't a lot of money but it's the idea of it all

User's recommendation: Skip YouTube Apple TV probably a lot better they also.

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#3575990 Review #3575990 is a subjective opinion of poster.
Location
Riverview, Florida

Ordered a replacement remote and believe it was sent to the wrong address

Thank you *** customer care finally got ahold of roku customer customer services and everything is supposed to be fixed now so that I can get my product I will give a 5 but it's not for roku it's for *** off Customer care again thank you So much for giving me the help that I need it You guys were great
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#3575936 Review #3575936 is a subjective opinion of poster.
Location
Grand Rapids, Michigan

My account took all day to setup

1.9
Roku - My account took all day to setup
Still dont know if Im ready to setup my tvs yet are if my account is ready. Unbelievable ! In my fifty five years I have never seen anything like this. Never again ! You got to be kidding me I tell you what forget this I will return these its not worth all of this

User's recommendation: If you have all day.

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#3575540 Review #3575540 is a subjective opinion of poster.
Location
New York, New York

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Verified Reviewer New Reviewer

Products not working.

I have purchased now, a extra remote and a whole new Roku stick/remote and both remotes have STOPPED working. Im one wont turn on at all and the other gets constant stuck in paring mode or will pair, then not work at all. Im very upset as I have bought both within the last few months. I would really like to find out if there are other troubleshooting methods than advertised on your website, or I would really really like replacements. This is ridiculous because I love the products when they work properly.
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#3574104 Review #3574104 is a subjective opinion of poster.
Location
Elmer, Louisiana
Preferred solution
Replacement remotes.
New Reviewer

Roku not working

1.0
I can not get help. Support via internet at all Two days reset PW and still Screwed with no kiss Tried reboots and all that I could Still not working and no one to get assistance from This sucks and I was stupid and bought a few of these pieces of what ever. (Roku) How does one fix an issue without support who knows the device?

User's recommendation: Do not buy a ROKU. They are not customer friendly. Impossible to reach too.

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#3574091 Review #3574091 is a subjective opinion of poster.
Service
Roku Streaming Service
Preferred solution
Let the company propose a solution

For assistance with setting up HBOMAX

I still cant seem to set HBOMAX. I used to have it with Att Stream but they changed the name to DirectTV and I lost the HBOMAX even though Im paying for it. Im being told that I have to download the App, which I did but Roku will still not allow me to set it. HELP SOMEONE HELP!
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#3573976 Review #3573976 is a subjective opinion of poster.
Location
San Antonio, Texas

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Verified Reviewer New Reviewer

Ordered new roku didn't receive it

I have not heard anything back from roku as yet I'm hoping That I hear something very soon could not talk to a real person which was horrible Because the automated system Did not have anything potential to my problem So here I am 2 days Later waiting on a response If I can clear this up I don't think I'll ever order anything From Roku
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#3573241 Review #3573241 is a subjective opinion of poster.
Location
Grand Rapids, Michigan

Refund membership

I keep getting charged over 3 dollars a month I tried to cancel last month I don't have my Roku Smart TV anymore. Can you help me please ?
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#3572810 Review #3572810 is a subjective opinion of poster.
Location
Cedar Rapids, Iowa

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Verified Reviewer New Reviewer

Ordered new roku didn't receive it

1.8
I ordered a replacement roku remote I have not received it has my address But my device was sent somewhere entirely different I Tried for 2 days to get in contact with customer services no such luck From now on I'll just go into the store, I just emailed my information to roku hopefully I will get some type of answer soon soon or the remote that I But
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#3572665 Review #3572665 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

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Verified Reviewer New Reviewer

Control dañado

MI Contrviejo deja de trabajar Delaware Naciones Unidas momentono aotro ytengo como 4 meses q compre mi Roku
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#3570892 Review #3570892 is a subjective opinion of poster.
Location
Apopka, Florida
Loss
$55
Preferred solution
Let the company propose a solution

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Verified Reviewer New Reviewer

1.9
Update by user May 12, 2022

still unable to view BritBox

Original review posted by user May 12, 2022
I use and pay Roku for streaming services where I have more than one account When I tried to log into my BritBox account i couldn't I was shut out, treated like a potential subscriber which is ridiculous since I checked and my account is...
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#3570858 Review #3570858 is a subjective opinion of poster.
Location
Queens, New York
Preferred solution
Deliver product or service ordered

For months they been taking money off my card without my authorization

I want all my money back on my card every transaction or i will be getting a lawyer im very upset my number is 651399**** so we can resolve this issue
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#3569729 Review #3569729 is a subjective opinion of poster.
Location
Minneapolis, Minnesota

Ive been trying to get ahold of Roku by phone but just get sent some place else they been taking money every month on something i didn't order i dont have a guestion just a statment Im tired of not g

Ive been trying to get ahold of Roku by phone but just get sent some place else they been taking money every month on something i didn't order i dont have a guestion just a statment Im tired of not getting an answer so im going to my bank and have fraud chatges sent even if i cant get my money back Roku willbe chatged with fruad i will do this untill i know it taken care of . Have a good day

User's recommendation: Keep a closr eye on your acvount watc for unaitherized charges.

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#3569659 Review #3569659 is a subjective opinion of poster.
Loss
$36
Preferred solution
Apology

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Verified Reviewer New Reviewer

I'm being charged and I don't own a roku

1.0
I am being charged for *Roku for Hulu* every month. And I don't own a Roku! I want my card to stop being charged or I will turn it all over to the BBB And my attorney

User's recommendation: Don't ever expect them to respond or fix a problem.

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#3568675 Review #3568675 is a subjective opinion of poster.
Location
Redmond, Washington
Loss
$128
Preferred solution
Full refund