Roku Reviews

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New Reviewer

They don't help the customer they're just found what it says on the script

2.3
I'm just trying to get some Roku remote that have a pairing button so I can pair them to my TVs and it so far it took me a week and you guys don't seem to help doing anything

User's recommendation: Be more customer friendly.

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ID
#3236778 Review #3236778 is a subjective opinion of poster.
Location
Silver Spring, Maryland
Cons
  • Itd like pulling teeth to get to talk to someone
Preferred solution
All I need is a bunch of remotes that have pairing buttons on them so I can pair them to my different TVs

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Verified Reviewer New Reviewer

Charged twice two months in a row.

2.8
I have been twice for two months. I have tried several times to get in touch with them and there is no way to reach them.

User's recommendation: Check for over charges.

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ID
#3235543 Review #3235543 is a subjective opinion of poster.
Location
Morganton, North Carolina
New Reviewer

I'm been charged for service that I don't have

Ive been charged 13.98 for 9 months and I dont have the service and I need my money back because thats not fair to me I work very hard for my money for someone just to take it

User's recommendation: Nothing.

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ID
#3235053 Review #3235053 is a subjective opinion of poster.
Location
Joliet, Illinois
Product
Roku Subscription
Loss
$100
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Billing

I have a charge indicating The Roku Channel 816 for 9.72. I do not recognize. I tried finding an email address to contact Roku regarding this matter. No avail your customer support sucks
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ID
#3234616 Review #3234616 is a subjective opinion of poster.
Location
Crystal City, Texas
New Reviewer

No connection

I have been using my roku for over a year now with no issues. All the sudden it wont let me connect . All the other TVs and devices in my tv are connecting to my internet just fine
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ID
#3234159 Review #3234159 is a subjective opinion of poster.
Location
Macomb, Illinois
Preferred solution
Apology
New Reviewer

I'm not able to get ruko to update i contacted my services provider they told me since my wi-fi and internet connect i have to get in touch with ruko i did only to asked to pay for technical support

1.0
my ruko won't update i been trying everything for resets of tv and checked cable connection im unable to get support from ruko

User's recommendation: i wouldn't recommend to anyone.

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ID
#3233955 Review #3233955 is a subjective opinion of poster.
Location
Selbyville, Delaware
Pros
  • Usually works
Cons
  • Nonexistent customer service
Preferred solution
Let the company propose a solution

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Verified Reviewer New Reviewer

Tv not working

1.4
When I turn on my television, the entire screen is a full green!! This has been going on for the past couple of weeks!! I have to unplug it for 5 seconds then plug it back in & then it works. This has been happening just about every other day, & is getting annoying!! This is the last time I am buying a Roku/Element TV & will never ever recommend anyone to o buying one!! Thankyou very much. My contact # is 631-645-****. Sincerely Joe Dattoma

User's recommendation: Never to buy a Roku-Element TV.

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ID
#3233877 Review #3233877 is a subjective opinion of poster.
Location
Deer Park, New York
New Reviewer

Pymts

1.0
Pymts chargtinf my card I canceled anbyiu kept charging wtfffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffv
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ID
#3233811 Review #3233811 is a subjective opinion of poster.
Location
New Hartford, New York
Cons
  • Not answering
  • Alot
  • Double billing
Loss
$30
Preferred solution
Full refund
New Reviewer

Close acct

My father passed away. I need to close his acct call me call me call me Please call me 612 275 **** MaryJo

User's recommendation: Mark wanamaker.

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ID
#3233389 Review #3233389 is a subjective opinion of poster.
Location
Saint Paul, Minnesota
Preferred solution
Father died. Need to close acct

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Verified Reviewer New Reviewer

Cant add Discovery+

I have payed subcription to Discivery+already.How do i use it on ROKU PLAYER? TRIED TO ADD CHANNEL BUT WILL NOT LET ME.
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ID
#3233108 Review #3233108 is a subjective opinion of poster.
Location
Branson, Missouri
Preferred solution
Use my discovery+subscription played to Discovery + to watch /STREAM THOSE SHOWS on Roku

Ir questions

Do you sell the ultimate in a IR version of not , what model does 111111****111111****111111****111****
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ID
#3232416 Review #3232416 is a subjective opinion of poster.
Location
Jersey City, New Jersey

Screen Reader can't be turned of in Netflix

I never turned this feature on but somehow it just happened. God knows I've tried to turn it off but to no avail. Doesn't seem to affect other channels. I want ir off!!!!
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ID
#3232412 Review #3232412 is a subjective opinion of poster.
Location
Amsterdam, New York

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Verified Reviewer New Reviewer

I need to know how I got charged how do you even got in my bank account

I got charged $5.99 and I am not a customer I need to talk to someone in person please I am not very phone tech savvy
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#3231332 Review #3231332 is a subjective opinion of poster.
Location
Boise, Idaho

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Verified Reviewer New Reviewer

I just need to talk to somebody

I just need to talk to somebody I got charged 599 I do not know why I thought Roku was free I mustve hit a button or something I dont know I was just flipping through channels when I checked my bank account the other day theres a charge for a Roku $5.99
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#3231310 Review #3231310 is a subjective opinion of poster.
Location
Boise, Idaho
New Reviewer

Mi tv no jala

Mi televisión No jala la prendes y no me deja iniciar rocku No yo dmija activar nadun no se mueve ni nada
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ID
#3230615 Review #3230615 is a subjective opinion of poster.
Location
San Antonio, Texas
Preferred solution
Que jale mi tv