Anonymous
map-marker Groton, Massachusetts

Charges

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Streaming service charged me twice for a movie we could't view. Roku customer service number was difficult to find initially but once connected I was happy with the support and was refunded the money I had been charged.
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User's recommendation: Rouku has your back.

Anonymous
map-marker West Helena, Arkansas

To report funds has been taken from my account for a bet plus subscription

They took money from my account for up faith and family, something I don't even have,please refund my money back, something I didn't subscribe for
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User's recommendation: Don't ever subscribe for anything 7 or 14 day free trial

Regina T Nuu

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Verified Reviewer

You have terrible customer service

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I'm tired of repeating myself. Just know that I won't be a customer much longer. Roku will never actually give me any help, just run around and a headache.
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Preferred solution: Full refund

Anonymous
map-marker Jacksonville, Florida

Have a issue

Roku - Have a issue
I have paid for a service through Roku that I don't have access to.. even after posting for my subscription for pure Flix it's telling me to pay again..my bank shows proof of payment
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CLEMENT B Qem

Need the roku pin for my tv

Roku, is full of *** Can't get anyone to address my complaint. I need someone to help me with getting my Roku pin number.
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Preferred solution: My pin number

Larry H Lgv

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Verified Reviewer
| map-marker Clarksville, Tennessee

Cancel roku

I didn't want it anymore and they still took my money,I been said cancel it I did not ask or request a reminder on anything
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Patrosinio G

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Verified Reviewer
| map-marker Mastic, New York

I want speak with the agent about a charge I got today for $2.99 from Roku I never authorized that charge please refund my money

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Wrong billing charge $2.99 refer to Roku weather I never authorized that payment please discharge this in the future before you charge I need to know before
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User's recommendation: You must have live agent for answer questions

Anonymous
map-marker Charlotte, North Carolina

Return wrong charging cable.

No help in returning an incorrect cable.I ordered a charging cable for my Roku stick with the numbers on the book and they sent the wrong one . I paid for it and I got no help returning it. If they dont want it back I want my credit card credited with the 10,99 I paid.I dont understand how they dont know the correct charging cord for their product . If they dont know how are you supposed to get one .
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User's recommendation: Don’t order from Roku get what you need from Amazon

True Qbj

Nesesito hablar con un reprecentante

quiero ConecTamcada uno eninternet y No a mí dejes entradaary metroe diJeren k ablara a roktu parak un mi AyúguConfiguración de Aritunrarhola
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Avery S Rdd

Black screen

When I turn my TV, the TV screen is black. The sound works because it makes sound when I turn it off. However, there is nothing on the screen.
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Dena P Icm

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Verified Reviewer

Please, explain the kind of the Roku I need to buy? It’s so many

Please , I need for someone to callback 443422****. I need to know which the best one for me! Or I will return it back
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Preferred solution: Someone to call me

User's recommendation: Phone numbers

Jaslene Jnr
map-marker Columbus, Ohio

To get Roku password

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cannot watch Roku it just went off I have internet but I don't have Roku won't connect to it, so I would really appreciate it if you guys could send me my password thank you
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User's recommendation: stay with Roku they are a really good place and have a lot of good channels and their rates are really good too so keep up with Roku you cannot beat their prices and their rates

Ayesha S Cbt

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Verified Reviewer

Roku tv stopped connection to my iPhone.

The Connection to my Roku remote no longer connect to my roku tv, in the beginning there was excellent connection but no I cannot connect my recent Roku remote to my tv
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Loss:
$30
Pros:
  • Great system
Cons:
  • Poor connection between remote and tv

Preferred solution: Full refund

Anonymous
map-marker Marietta, Georgia

About account

I have quite a few hacks online periodically. I have to change our bank cards. It makes it tedious trying to get new stuff back online. It's not as easy paying bills online as folks think..I APOLOGISE if needed...
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Clyde H Jvc

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Verified Reviewer
| map-marker Bellevue, Washington

I sent it in my earlier post I can't get nobody on the phone nobody won't answer my questions I'm being charged $89 what part of this do you guys not understand

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I sent an earlier thing I had to had the the insult you guys sent that I'm a pissed off customer no I was seeking and liking it that alone gives you zero rating but I wouldn't let me go any lower than what all I'm simply trying to do is get a live person to give me some enlightenment on how in the *** do you guys build people but that's okay I can always do something else thank God you're not the only game in town get a customer service number first
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User's recommendation: Get a customer service number first before you commit to anything $5 exactly what they're doing and how they're building because it says free they charge me $89 maybe it's user error maybe it's not I'm just trying to find some answers

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