Roku Reviews

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Technical difficulty

Bought a skin on Mac subscription but couldnt get it connected to Roku with link code tried everything never could talk to a person nobody ever responded back so I canceled the subscription to skin a max
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ID
#3246115 Review #3246115 is a subjective opinion of poster.
Location
Newark, Ohio

Money

I dont have ESPN and yall keep taken 7.99. And every time I call get machines just want my money back
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ID
#3245689 Review #3245689 is a subjective opinion of poster.
Location
Ridgeway, South Carolina

Setup NFL after paying

I canceled Ruko the same day I signed up the trail because I couldn't get NFL which is what I signed up for. You guys tried to take money out my account this morning. Please cancel my account an don't try to take anymore money out my account.
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ID
#3245644 Review #3245644 is a subjective opinion of poster.
Location
Medina, Tennessee

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Verified Reviewer
New Reviewer

Cant get it to download any of the new apps I'm trying to download peacock and I won't let me. And I can't ever get a person to talk to. It always wants to send me to a website that I have to pay for

It won't let me download apps particularly peacock and I'm very frustrated with it. Any additional information or help would be greatly appreciated.
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ID
#3244941 Review #3244941 is a subjective opinion of poster.
Location
Hayden, Idaho

*** service

Nothing works *** service Spoke with 5 different agents chatted Since roko changed format and added Stuff a lot of things dont work 1.back button doesnt work 2.turn on roko ok button controls Dont work 3.all channels load real slow 4.commercials very slow loading or Not loading at all, screen stays black Mostly on live tv (news feed) 5.watching my roko, all channels go Black and then stays black as white Circle turns to try and reload in middle of watching a show. It happens more often

User's recommendation: Get cable or different streaming service.

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ID
#3244670 Review #3244670 is a subjective opinion of poster.
Location
Hopatcong, New Jersey
Preferred solution
Let the company propose a solution

Issues

I still have not heard from ruko and I have not been able to fix the problem. It has been over a week now.

User's recommendation: Not good.

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ID
#3244663 Review #3244663 is a subjective opinion of poster.
Location
Portage La Prairie, Manitoba
New Reviewer

I have Samsung TVs five of them and they’re all run by rock ‘n’ roll cool my problem is my bedroom one comes on but it won’t do anything it’s just as with the feature on it I did talk to Samsung and t

Roku is stuck its not move and that you can help me get it to move Im having a problem with my Roku which I have five Samsung TVs all pretty new that I have set up on Roku my bedroom one I can turn it on with my Roku but I just comes on I cant make it to anything else I did call Samsung and they went into the TV and said that its frozen from your end I have to call you to go into it and do what you have to do Im an elderly person and I have no idea how to fix a TV so I need customer service to call me and maybe we can walk through a couple things and get it fixed thank you
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ID
#3244479 Review #3244479 is a subjective opinion of poster.
Location
Big Lake, Minnesota

Product not needed with what I am doing with my smart TV

No problems as long as my account is not billed for the service I cancelled. I am 73 years old and was told I needed it to watch my TV. Thank you for your consideration William Gatrell

User's recommendation: Never used it can not say.

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ID
#3244065 Review #3244065 is a subjective opinion of poster.
Location
Liberty Hill, Texas
New Reviewer

My Roku player won't connect and I would like a replacement!

Your device is junk!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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ID
#3243592 Review #3243592 is a subjective opinion of poster.
Location
Calgary, Alberta
Preferred solution
Replacement
New Reviewer

My Roku player won't connect and I would like a replacement!

Not even used for a year and it doesn't work????? Don't buy!!!! No customer service at all!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!get a fire stick I am
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ID
#3243583 Review #3243583 is a subjective opinion of poster.
Location
Calgary, Alberta
Loss
$50000
Preferred solution
A replacement sent to me free of charge asap!
New Reviewer

Warranty for TV

I would like to speak with someone regarding the manufacturers warranty procedures. I am getting the run around.
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ID
#3242136 Review #3242136 is a subjective opinion of poster.
Location
Milton, Massachusetts
New Reviewer

Cancellation and refund

Cancel around May 2021 6months Later I noticed that I was still being charged. Call customer service to cancel but with the tv account being in my husband name they wouldnt cancel even with the credit card being mine. Call again with my husband and they would only refund me 2 months I have lost out on Almost $100. We could have avoided this so many months ago, I feel like I have just been robbed
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ID
#3241936 Review #3241936 is a subjective opinion of poster.
Location
Columbus, Ohio
Cons
  • Terrible customer support
Loss
$97
Preferred solution
Full refund

I have a display on my phone that I can't get it removed

There is a display on my TV hi sense that wont come off and I tried to get a tech to help me would get it removed and I couldnt get any satisfaction theres no device attached but it says device needs more power and its at the bottom of the screen and I cant get it to move in its cover and a quarter of the bottom of the TV
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ID
#3238529 Review #3238529 is a subjective opinion of poster.
Location
Orlando, Florida

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Verified Reviewer
New Reviewer

Tv not working

For the past few weeks whenever I turn on my television the whole screen is green!!!! I have to unplug it for 5 seconds then it works!! I will never buy or recommend to anyone to buy a Roku/Element TV!!! The product is horrible!!!
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1 comment
#2113785

I will never ever buy another or recommend to anyone to buy another Roku/Element TV again!!! For the past few weeks whenever I turn on my television the entire screen is green!! I have to unplug it for 5 seconds then sometimes it works!!

ID
#3238062 Review #3238062 is a subjective opinion of poster.
Location
Deer Park, New York
New Reviewer

Roku not working

Tv does not turn on. Cant reset or pair. Nothing is working I have unplugged pressed reset removed the batteries
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ID
#3237039 Review #3237039 is a subjective opinion of poster.
Location
Milford, Pennsylvania