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Roku
Reviews and Complaints
Reviews Chart
130K
CLAIMED LOSSES
1.8K
TOTAL REVIEWS
79.4K
PAGE VIEWS
6
ISSUES RESOLVED
YOU CHARGED MY ACCOUNT UNLAWFULLY
I have a charged on my account for $14 dollars and some change it was charged by mistake. I need my money back
ID
Location
Colonial Heights, Virginia
Loss
$15
Preferred solution
Full refund
Not happy
Roku is a great set up for the most part however their customer support and customer service leaves a ton of room for improvement I own eight Roku devices between my house and my business and I am seriously seriously considering Im kind of kicking myself in the butt for not looking into the fire stick in the first place
User's recommendation: If your tech savvy probably an amazing purchase however if you’re a normal human being and like talking to humans when you have a problem save your money go to Amazon.
ID
Location
Tucson, Arizona
One of my eight Roku devices keep acting up yeah
Its pathetic that in this day and age just because of technology I cannot speak to a human being on the phone without thinking maybe Im talking to a computer or not being taken seriously I have purchased eight of your devices have been a loyal Roku customer have not went and bought a fire stick or any other service yet I still cannot speak to a representative to help me every time I have problems with these things and its only two out of the eight but I keep having the same issues
ID
Pros
- Getting irritated have an answer all these silly
Cons
- Too many silly questions just to get resolution
Loss
$500
Preferred solution
I would like my devices to work without problems all the time I have in my entire house my mothers house and my shop all on Roku
Stolen tv
Terrible service I was transferred and as soon as a representative picked up she hung up on me and never called me back I am getting the run around about my stolen product that I purchased
ID
Location
Youngstown, Ohio
Cons
- Not having customer service
Loss
$500
Preferred solution
Deliver product or service ordered
Bad customer service trying to fix a problem
At one time I was able to move channels. Now I can't and several of my friends are having the same problem.. Customer service is no help and you can't talk to anyone about it. I think it's a problem that Roku should investigate and fix it...
ID
Pros
- Fast internet connection
Cons
- Customer service
Preferred solution
resolve channel moving problem
I have a unauthorized chared in my card
I have a unauthorized purchase on my card that caused my account to be overdrawn. There are no live customer service agent to talk with. I have reported this to the Attorney General's office and have a dispute with my bank.
User's recommendation: Do not buy Roku.
ID
Follow up to case #242**** Michael S. Rutherford
Using my phone's mobile data to use Roku services. Recently traded phones. Roku wouldn't work. Tried to call old support # I had, nothing. Read, and tried repeatedly, nothing. Everyone I knew that has experienced Roku thought I was doing everything right. Began thinking it was my newer phone's mobile data signal. Relative suggested resetting the password. I didn't know I had a separate password for my mobile data. That's the password Roku needed to unlock. To Roku, and the PissedOff community I apologize for not including more information with my complaint and not following up sooner. Maybe I need a class for cellphone knowledge impairment. Only Roku support services I could find for free repeated Roku support site. So still wasn't helpful.
User's recommendation: Still an excellent choice for upgraded TV services. Especially the cost comparison to satellite, or cable.
ID
Location
Yuma, Colorado
Cannot see activation code I am blind
Activation issue there was a problem activating asking me to get a new code but I push get a new code and it doesnt work
ID
Location
Oxnard, California
Preferred solution
Activation on tv
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYou scammed us
Call me I paid 10 years and now my TVs reset what kind of scam is this and yes scam .....................
ID
Cons
- Poor customer service
Loss
$11
Preferred solution
Quit scamming
I am locked out of my WWE network
I went did everything all the peaple told me to do last night and I am still locked out and I had company to watch Sunday pay preview and I was locked out so I did all the steps to sighn in and I can't get in but now it canceled my roku and I paid for this month you all take it right out of my bank account please fix this for me I am using a roku box in my living room TV but the TV in my is bedroom is a roku TV and I get it in there just not in my living room
User's recommendation: I would tell people to get roku if my problem us taken care of.
ID
Location
Medina, Ohio
Billing issues
I was charge for a bill I did not do or should have not been charge for I no longer use a Roku stick on my tv. I need for them to take the charge off and confirm that they did also to make sure they have everything canceled. You go in circles on the support on the phone and get nothing done
ID
Location
Shreveport, Louisiana
Roku issues
Hello, everything in my house that runs on wifi is working except my 2 TV's with the latest roku stick in them . Whats going on? It won't connect to wifi ...i reboot it and i rebooted my router and nothing
ID
Location
Arlington, Virginia
My TV is not responding to nothing
Vary irritating not responding to anything slow delayed *** I cant use this if its not goi to work nor should I be charged for updates on the device I already paid a usage fee for life time which was frustrating in itself.
User's recommendation: Not use roku if they are going to charge for updates on there devices.
ID
Service
Roku Streaming Service
Preferred solution
Fix my device and don’t charge me for updates
I need help subscribing to one of the networks roku's offering
I am trying to get a subscription for AMC plus and I've already entered my card number and all the information that they asked for and I still don't have a subscription I still can't get on the television site
ID
Preferred solution
Help me get on amc + with the info I've already given .
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerChecking my warranty
My son cracked the screen he was hooking u his ps5 and dropped the tv I ordered from Walmart offline
ID
Location
West New York, New Jersey
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