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It should not be so difficult to get help

1.0
A person should not have to run around like a chicken with their head chopped off to find a phone number for their services to be fixed. Do not even think about trying to get help online because even though you have to purchase the TV then you have to pay to have it activated and then if you have any technical issues if you go online to get help you have to pay them for technical support. That is a crock of ***

User's recommendation: Do not buy Roku services.

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#3583794 Review #3583794 is a subjective opinion of poster.
Cons
  • All

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Verified Reviewer New Reviewer

They only got one star cuz I can't proceed without giving them any

1.0
Roku does not deserve any stars. I could not give them the zero-rating that I wanted to. If I had had any idea that there was no capability of contacting customer service when you have an issue with this TV other than to pay them *** Since when should I have to pay for customer service because their TV sucks and doesn't work

User's recommendation: My only recommendation is do not absolutely do not buy this TV.

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#3583679 Review #3583679 is a subjective opinion of poster.
Pros
  • When it work it works
Cons
  • Alot
Preferred solution
I just want my freaking volume to work. I just want there to be an actual freaking human being to talk to without having to pay for customer service

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Verified Reviewer New Reviewer

See message

How do I enter, with Roku device, a number when entering a password [AppleTV passwords must have a number].? I'm using one of the original Roku control paddles and a non-smart TV. I can not use a QR code because I do not have a smart phone. Thank you. Eugene Epstein 310.475.1828 eugene@***.org
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#3582922 Review #3582922 is a subjective opinion of poster.
Location
Santa Monica, California
New Reviewer

Screen blank

I went on antenna tv now its a blank screen I want it back on the main antenna screen so ill have choices
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#3582520 Review #3582520 is a subjective opinion of poster.
Location
Fayetteville, Georgia
Loss
$150
New Reviewer

Money taken out of my checking account

I haven't had Riki in about a year or longer and getting money taken out of my checking account you people owe me some money!!!
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#3582266 Review #3582266 is a subjective opinion of poster.
Location
Indianapolis, Indiana
Pros
  • Unauthorized charges
Cons
  • Customer service is non-existent at this time
Loss
$200
Preferred solution
Full refund
New Reviewer

I cannot reach anyone by phone to answer or asks questions

1.0
Theres a message on my tv stating that the card no longer support the programs being seen and that i need a compatible hdmi componant.
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#3582020 Review #3582020 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Preferred solution
I'd like to percess the right hdmi for my tv o it won't go dark. The present one doesn't support th we programs anymore.
New Reviewer

No way to contact customer service

1.0
Update by user May 16, 2022

I would give it a ZERO

Original review posted by user May 16, 2022
All options given for customer service redirects to another location of no customer service. None working remote. Just a way to get you to buy an upgraded one.

User's recommendation: Do Not purchase.

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#3581979 Review #3581979 is a subjective opinion of poster.
Location
Newport News, Virginia
Pros
  • Connecting the device is a nightmare
Cons
  • No person to person support
  • No clear communication avenues
  • Cant talk to coustmer support
Preferred solution
I want to speak with someone to get this resolved. Or return it is.
New Reviewer

Why does it matter i want all my money back

I have a account with Hulu on roku and it's taking money off my card and not letting me log into my account I'm not working to give Hulu/roku my hard working money and can't log into my account this is not right if I can pay 69$ for Hulu I should be able to watch what I want
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#3579948 Review #3579948 is a subjective opinion of poster.
Cons
  • Took money off my card now i cant log into my account
Loss
$70
Preferred solution
Full refund

Don't get my regular tv 2 -11

Still not getting my regular tv how do o resolve this call my cable ?? I put my cable in back of tv in coaxial pott
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#3579137 Review #3579137 is a subjective opinion of poster.
Location
Rutherford, New Jersey

Cancel some channels

I need to cancel some channels, I cannot afford some of the channels. How do I unsubscribe to discovery
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#3576624 Review #3576624 is a subjective opinion of poster.
Location
Burlington, Iowa
New Reviewer

My bass boost isnt working andni oayed money

1.0
I payed money. I love the sound and now its gone, it's not working on both roku speaker that I bought, I payed a lot of money for the sound because I love it and now it s gone. Whats going on I love roku, why is the bass boost gone!!! Why is the bass boost gone. Why is the bass boost gone...Why is it gone.

User's recommendation: Please bring back bass boost.

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#3576402 Review #3576402 is a subjective opinion of poster.
Location
New Iberia, Louisiana
Pros
  • Bass boost is gone
Preferred solution
Let the company propose a solution
New Reviewer

You don’t answer the phone

1.0
Can not access channels using the Roku to access TNT and Discovery* and spectrum I just get returned to the roku choices
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#3576389 Review #3576389 is a subjective opinion of poster.
Location
Brandon, Florida
Preferred solution
Deliver product or service ordered
New Reviewer

I'm trying to get my card off of someone else account trying to get in touch to take my card off

I need to talk to someone over the phone. This charge belongs to someone else and this issue is not at my residence. I don't even have roku
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#3576203 Review #3576203 is a subjective opinion of poster.
Location
Chula Vista, California
Loss
$100
New Reviewer

Ilegal charge

1.0
They charge me an amount for free tv stop ripping off people Television is supposed to be free Im canceling my card so you wont be able to continue ripping me off
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#3576012 Review #3576012 is a subjective opinion of poster.
Location
Fontana, California
Loss
$10
Preferred solution
Full refund

Billing me for service I did request

1.8
A complaint was about I was billed for something service on Roku I never use which the phone number I was given wasn't any good so I'm still pissed so how do I get hold of Roku to get a refund I've tried and tried with no recourse except with the ever I'm talking to you now it wasn't a lot of money but it's the idea of it all

User's recommendation: Skip YouTube Apple TV probably a lot better they also.

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#3575990 Review #3575990 is a subjective opinion of poster.
Location
Riverview, Florida