Unclaimed
Roku
Reviews and Complaints
1.1M
CLAIMED LOSSES
4.4K
TOTAL REVIEWS
230K
PAGE VIEWS
22
ISSUES RESOLVED
Roku Reviews
Technical difficulty
Bought a skin on Mac subscription but couldnt get it connected to Roku with link code tried everything never could talk to a person nobody ever responded back so I canceled the subscription to skin a max
ID
Location
Newark, Ohio
Money
I dont have ESPN and yall keep taken 7.99. And every time I call get machines just want my money back
ID
Location
Ridgeway, South Carolina
Setup NFL after paying
I canceled Ruko the same day I signed up the trail because I couldn't get NFL which is what I signed up for. You guys tried to take money out my account this morning. Please cancel my account an don't try to take anymore money out my account.
ID
Location
Medina, Tennessee
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerCant get it to download any of the new apps I'm trying to download peacock and I won't let me. And I can't ever get a person to talk to. It always wants to send me to a website that I have to pay for
It won't let me download apps particularly peacock and I'm very frustrated with it. Any additional information or help would be greatly appreciated.
ID
Location
Hayden, Idaho
*** service
Nothing works *** service Spoke with 5 different agents chatted Since roko changed format and added Stuff a lot of things dont work 1.back button doesnt work 2.turn on roko ok button controls Dont work 3.all channels load real slow 4.commercials very slow loading or Not loading at all, screen stays black Mostly on live tv (news feed) 5.watching my roko, all channels go Black and then stays black as white Circle turns to try and reload in middle of watching a show. It happens more often
User's recommendation: Get cable or different streaming service.
ID
Location
Hopatcong, New Jersey
Preferred solution
Let the company propose a solution
Issues
I still have not heard from ruko and I have not been able to fix the problem. It has been over a week now.
User's recommendation: Not good.
ID
Location
Portage La Prairie, Manitoba
New Reviewer
I have Samsung TVs five of them and they’re all run by rock ‘n’ roll cool my problem is my bedroom one comes on but it won’t do anything it’s just as with the feature on it I did talk to Samsung and t
Roku is stuck its not move and that you can help me get it to move Im having a problem with my Roku which I have five Samsung TVs all pretty new that I have set up on Roku my bedroom one I can turn it on with my Roku but I just comes on I cant make it to anything else I did call Samsung and they went into the TV and said that its frozen from your end I have to call you to go into it and do what you have to do Im an elderly person and I have no idea how to fix a TV so I need customer service to call me and maybe we can walk through a couple things and get it fixed thank you
ID
Location
Big Lake, Minnesota
Product not needed with what I am doing with my smart TV
No problems as long as my account is not billed for the service I cancelled. I am 73 years old and was told I needed it to watch my TV. Thank you for your consideration William Gatrell
User's recommendation: Never used it can not say.
ID
Location
Liberty Hill, Texas
New Reviewer
My Roku player won't connect and I would like a replacement!
Your device is junk!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
ID
Location
Calgary, Alberta
Preferred solution
Replacement
New Reviewer
My Roku player won't connect and I would like a replacement!
Not even used for a year and it doesn't work????? Don't buy!!!! No customer service at all!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!get a fire stick I am
ID
Location
Calgary, Alberta
Loss
$50000
Preferred solution
A replacement sent to me free of charge asap!
New Reviewer
Warranty for TV
I would like to speak with someone regarding the manufacturers warranty procedures. I am getting the run around.
ID
Location
Milton, Massachusetts
New Reviewer
Cancellation and refund
Cancel around May 2021 6months Later I noticed that I was still being charged. Call customer service to cancel but with the tv account being in my husband name they wouldnt cancel even with the credit card being mine. Call again with my husband and they would only refund me 2 months I have lost out on Almost $100. We could have avoided this so many months ago, I feel like I have just been robbed
ID
Location
Columbus, Ohio
Cons
- Terrible customer support
Loss
$97
Preferred solution
Full refund
I have a display on my phone that I can't get it removed
There is a display on my TV hi sense that wont come off and I tried to get a tech to help me would get it removed and I couldnt get any satisfaction theres no device attached but it says device needs more power and its at the bottom of the screen and I cant get it to move in its cover and a quarter of the bottom of the TV
ID
Location
Orlando, Florida
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerTv not working
For the past few weeks whenever I turn on my television the whole screen is green!!!! I have to unplug it for 5 seconds then it works!! I will never buy or recommend to anyone to buy a Roku/Element TV!!! The product is horrible!!!
1 comment
ID
Location
Deer Park, New York
New Reviewer
Roku not working
Tv does not turn on. Cant reset or pair. Nothing is working I have unplugged pressed reset removed the batteries
ID
Location
Milford, Pennsylvania
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I will never ever buy another or recommend to anyone to buy another Roku/Element TV again!!! For the past few weeks whenever I turn on my television the entire screen is green!! I have to unplug it for 5 seconds then sometimes it works!!