Anonymous
map-marker Bellville, Ohio

Unauthorized charges on my credit card

Roku - Unauthorized charges on my credit card
Roku - Unauthorized charges on my credit card - Image 2
I have tried to resolve my problems with Roku. They keep trying to charge all these different charges per month on my cash app. Thank goodness I don't have $ on it. I have emailed, live chatted and still no resolve. This company is a complete rip off. People that have Roku should watch your charges and pay close attention. I never signed up for any of these charges.
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User's recommendation: Don't use it

Shana M Aqb

Cancel Disney account

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Roku - Cancel Disney account
I canceled with Disney but they told me I have to call and cancel with yall so you stop taking $$ out of my account
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Loss:
$100

Preferred solution: Cancel so you stop taking out my account and also cancel it off roku

User's recommendation: Y’all a great company

Madeline G Qqw

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Verified Buyer

Odd charge

Roku - Odd charge
Roku - Odd charge - Image 2
On my last credit card statement it shows I was charged $16.98. I would like to know what this charge was for.
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Loss:
$17
Pros:
  • Love it
Cons:
  • No customer service

Preferred solution: Full refund

User's recommendation: Good

Velvet M Nuo

Billing guestion , regarding Roku channel

Why am all of a sudden playing 6.40 per month for Roku station. I have a Roku TV in my bedroom and had it for several years.
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Preferred solution: I live customer service per on the phone to speak regarding this matter.

William C Scd

Device keeps shutting off

Y'all still haven't fixed the problem yet That's my complaint No one has contacted me The problem is still not fixed what else do I need to say it's bull
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Pros:
  • Convenient
Cons:
  • Customer support sucks cable

Preferred solution: Apology

User's recommendation: Treat your customers better

Bri L Bye

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Verified Reviewer

No puedo intalar app

Me pide un numero pin y yo no quiero tener un numero pin para agregar una app, ayudenme a quitar bloqueos
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Preferred solution: Add an app netflix

Jessica C Zwm

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Verified Reviewer

I was charged wrong amount

I want to talk with a live agent I was charged 90 dollars for the subscription for frendly it was a free trial it charged me for the year I dont want the channel I need to be refunded the 90 please
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Loss:
$90
Cons:
  • Not being able to speak to live agents

Preferred solution: Full refund

Miranda J Qrv

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Verified Reviewer

Stolen funds

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My card was charged 90.00 by your company I haven't purchased nor have I authorized you to take money from my account. I will be contacting BBB along with the Attorney Generals office in the state of Ohio.
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Loss:
$90
Cons:
  • None at all

Preferred solution: Full refund

User's recommendation: Don't trust Roku with your credit card

Keith M Ipz

Got a strange email from you about dispute terms. And I don’t even own a Roku. And It’s a shame that they don’t have customer service that you can talk to to get this stuff handled. Pitiful horrible c

I dont own Roku I dont know where I got this email and how you guys got my email get me out of your system never had a Roku
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Cons:
  • Need real people for customer service

Preferred solution: To get my email out of you guys system

Dexter P Zxj

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Verified Reviewer

Can't sign in to paramount+.account

Ive tried everything to sign in to my paramount + account it just keep saying incorrect password I change the password a few times and had an email confirming that my password has been change but it still said incorrect password I fallow all the instructions several times and same thing incorrect password i am now very frustrated after two days of trying to get in to my account
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Preferred solution: I would like to be able to sign in to my paramount +account because am paying for something I can’t access

Griselle Gcw
map-marker Prairieville, Louisiana

Canle

Like to cancel my prescription I canceled it way back in September last year is still taking money out of my account
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Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Orlando, Florida

Reimbursement

Roku - Reimbursement
I didnt try to make a payment. It was an accident I want a refund. My contact information: phone- 689286****, emails- Thelemaqueherve333@***.com
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Larry C Jrg

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Verified Reviewer

Required to subscribe to continue watching 'free' program

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I have been using ROKU for watching "Doc Martin". Last night I reached season 2 episode 9. Roku is now requiring me to subscribe to ACORN TV to continue to watch this program. The listing on the Roku programming shows "Doc Martin" as a FREE program. Why am I now required to subscribe to ACORN before I can continue to watch "Doc Martin". If you list a program as free, get a viewer 'hooked' on the program and then require a subscription to continue to watch is an unscrupulous business practice. Regards, Larry Chandler Greensboro, NC 27455
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Pros:
  • Lot of suposed free programs that are supported by ads
Cons:
  • It offers free programs
  • Gets you interested then charges

Preferred solution: Apology

User's recommendation: Use a different streaming service that informs a viewer if a subscription is required before hand.

Brayton Tjj
map-marker Dallas, Texas

My remote stopped working on my TV

My remote stopped working on my TV. I need to know why and youre asking me to write reviews on how will you help me but nobody has called me to help me hello
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Cassandra P Qnk

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Verified Reviewer

I'm being charged for something I don't understand

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Cant speak to any one. Im was a mistake getting Roku especially for people who are tech savvy . I need to have phone access
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Preferred solution: I signed up accidentally for an up grade. 11-11 $30.63, 12-11$30.63, then 1-16 $52.51. I’m not asking for the money back. Just stop the upgrade.

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