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Roku Streaming Stick Review

Its the sticks. I own two. Both awful. The box works fine, the sticks dont. Im going to Amazon. Tired if all the back and forth.
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ID
#939404 Review #939404 is a subjective opinion of poster.
Location
Lady Lake, Florida
Product
Roku Streaming Stick
Reason of review
Bad quality

Brand new Roku stick will not connect to the roku server

I followed the setup instructions to the letter. I keep getting an error 001 message. (there was a problem connecting to the Roku server). I ran all the suggested troubleshooting instructions. Same message. I then decided to check out customer s who may have had issues with this product and wow! I wish I had done my homework sooner. Tons of complaints about this product and others by Roku. My system is excellent. High speed wireless with no issues on other systems. I am not getting on the phone with their support number. Im returning this POS immediately. Im buying an apple. Bye bye ROKU.Lifes too short. Thank you to all who saved me time and agravation.
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ID
#938679 Review #938679 is a subjective opinion of poster.
Location
Warrenton, Missouri
Product
Roku Streaming Stick
Cons
  • Connectivity issues
  • Does not stand behind product
Reason of review
Bad quality
Loss
$50
Preferred solution
Let the company propose a solution

Roku Xds Streaming Media Player Review

Roku is good but for some reason when i watch netflix and just scrolling casually the app switches from netflix to crackle and i cant move or exit without it going back to crackle other than that its ok
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ID
#928707 Review #928707 is a subjective opinion of poster.
Location
Chicago, Illinois
Product
Roku Xds Streaming Media Player
Reason of review
Order processing issue

Worst Customer Service Ever--They take your money and then do nothing!!!

I ordered a replacement remote for one of my several Roku devices on August 27, 2016. The company happily debited my checking out for the price but than did nothing. No confirmation of the purchase/(theft of my money). . . no tracking number. . . no evidence of anything except the company's theft of my money. Called support (probably Bangalore from the voices I was getting. The first girl's accent was so thick that she repeatedly said my email address was not in their system. The alleged supervisor who claimed his name was Dan, immediately found my order and stated that the item had been shippped and returned because of a bad address (although the address was correct and receive packages there all of the time). Essentially, I have paid for a product and the company has retained my money but only given me aggravation from an offshore call center. This is not the way to do business!
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ID
#919851 Review #919851 is a subjective opinion of poster.
Location
Saint Paul, Minnesota
Service
Roku Customer Care
Reason of review
Order processing issue

Roku2 Review

Wanted to charge 1999 for support Reno supervisor
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ID
#918253 Review #918253 is a subjective opinion of poster.
Location
Providence, Rhode Island

Total piece of ***

So I purchase the roku 3500 Streaming stick.......biggest mistake ever made. For a whole weekend could not get the thing to work 009 error code then the unit lockup with a purple screen. I brought the FireTV stick a while back it took me less than ten minutes to get it up. The Roku there is no manual to input static IP address (dump design). Got in touch with the chat page. They had me change my dns, power down my router and AP unplug my sticks and still nothing works. Now mind you everything in my apartment worked on my system from gaming system to PC's and I was chatting with them through my iPad on the same internet and they kept blaming my setup. So my advice is stay away from the streaming stick big waste of time and it's a piece of ***. Never hated a product so much and I really wanted it .
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ID
#913215 Review #913215 is a subjective opinion of poster.
Location
New York, New York
Product
Roku Streaming Stick
Cons
  • Never worked
Reason of review
Not as described/ advertised
Loss
$29
Preferred solution
Full refund

Of course my tv just went bad

I fixed this by disconnecting roku. SM - Rodney AlimRoku Streaming Professional SM - Rodney Alim Hi mike williams, how can I help? mike williams I just installed roku 3 today and it works fine. however, i also have cable and want to watch that as well. I can't disable roku to get to cable. I turned off power strip but now cable won't come on. SM - Rodney Alim Thank you for choosing Roku. Let me assist you in this chat. What seems to be the problem? mike williams I tried changing input from hdmi but that function doesn't work now on tv remote. just installed roku 3 today and it works fine. however, i also have cable and want to watch that as well. I can't disable roku to get to cable. I turned off power strip but now cable won't come on. SM - Rodney Alim The Roku doesnt read by your TV input source? mike williams I can't toggle between roku and cable. Not anymore. It did when I was setting up roku. SM - Rodney Alim Will ypu please try to switch HDMI ports for the Roku. mike williams Switch how? SM - Rodney Alim Yes. mike williams That's a question. How am I supposed to switch? I have 1 physical port and remote no longer allows me to switch. ? SM - Rodney Alim Switch the HDMI cable on different ends. mike williams Oh jeez. I just set this up an hour ago. Somehow the connection has magically become bad? SM - Rodney Alim Have you tried it? mike williams done SM - Rodney Alim How is it? mike williams the same. Roku works. cable used to work. now I can't toggle between the two. SM - Rodney Alim I apologize but the problem now is in your TV. mike williams I figured that was coming. blame everything but the device. thanks for nothing. I just hooked it up 1 hour ago. Now you say my tv suddenly went bad? Read SM - Rodney Alim I'm sorry bout that. But you said that the Roku device is working. Will you please try it on a different TV. mike williams eah, I have a whole room filled with tv's. I'll be posting this chat to an online source. Want to bet someone has a simpler answer?Delivered Powered by LiveChat
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ID
#905990 Review #905990 is a subjective opinion of poster.
Service
Roku Technical Support
Cons
  • Poor customer service
  • Failure to link to tv
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Update by user Sep 09, 2016

I filed a complaint with the Better Business Bureau when this first started. A month later, I got a tesponse that it was being looked into. Yesterday, roku responded to the BBB complaint saying that my refund had been issued and my account had been credited as well as...

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4 comments
#1833635

We should get an attorney and file a class-action lawsuit

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ID
#898140 Review #898140 is a subjective opinion of poster.
Location
Griffin, Georgia
Product
Hbo Now Subscription
Pros
  • Roku device is pretty cool
Cons
  • Refusal to issue refund
  • Being lied to
  • Poor customer support
Reason of review
Problems with payment
Loss
$15
Preferred solution
Full refund
I've called Roku's customer service numerous times over the last two years. I bought a defective stick and instead of offering to replace it two years ago each time I call I'm told to reset the stick. I'm tired of having to do this and having to relog into every...
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ID
#896877 Review #896877 is a subjective opinion of poster.
Location
Saratoga, California
Product
Roku Streaming Stick
Pros
  • Would like the product if it worked the way its supposed to
Cons
  • Product is defective and has to be reset once a week
Reason of review
Damaged or defective
Loss
$40
Preferred solution
Deliver product or service ordered

Roku Streaming Media Player Review from London, London

Read this before you buy a Roku. You want a cast stick to cast videos , photo etc from your droid to your TV and maybe even watch something non-mainstream like Putlocker ? Roku is NOT what you need. I know Chromecast has bad signal and you may be fed up with "searching for chromecast" , but Roku is worse. Roku DOES NOT OPEN without login, code and ,mind you , YOUR BANK CARD DETAILS. Without giving your bank card details it does not boot, nor setup, you've just paid 40£ for a piece of plastic and the only thing you can cast to your TV is ... a brick. A second bad issue that needs to be mentioned is this: The *** who designed the Roku remote did NOTput ON-OFF button. In off mode the remote forgets the whole setup dtivers , so the second time you want to use it you will scramble for hours to turn it on and setup again. My advice: smash it & buy a Chinese droid TV box. You will have less of this CAGE policy.
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ID
#892035 Review #892035 is a subjective opinion of poster.
Location
London, England
Product
Roku Streaming Media Player
Reason of review
Bad quality

Horrible product with worse customer service

I purchased a roku stick twice in the past , both being defective. All Roku will do is send me the send model #3500 which has given me problems in the past. They would not send me the newer updated version even if i offered to pay an extra amount ? They have poor customer relation skills and should learn how to keep customers happy. DONE BUY THIS JUNK . THERE ARE OTHER OPTIONS OUT THERE. AMAZON FIRE STICK FOR INSTANCE. PLUS AFTER I LEFT NEGATIVE FEEDBACK ON THEIR SITE, THEY IMMEDIATELY DELETED IT. This garbage will freeze and or not work at all. The unit i had forced me to reset it every time i used it.
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ID
#890912 Review #890912 is a subjective opinion of poster.
Location
Monroe Township, New Jersey
Product
Roku Streaming Stick
Cons
  • Customer service
  • Does not stand behind product
Reason of review
Poor customer service
Loss
$50
Preferred solution
Deliver product or service ordered

Roku 4 Streaming Media Player Review

The remote won't communicate with the base station. What a pain in the ***!
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ID
#887443 Review #887443 is a subjective opinion of poster.
Location
Walnut Creek, California
Product
Roku 4 Streaming Media Player
Reason of review
Damaged or defective

Roku 3 Streaming Media Player Review

My hdmi female inlet pushed inside the unit..now it's just a rattler roku 3
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ID
#884812 Review #884812 is a subjective opinion of poster.
Location
Mesa, Arizona
Product
Roku 3 Streaming Media Player
Reason of review
Bad quality

Ripoff

I ordered ad free timeless telelevision. I'm still getting commercials. What gives. Is there another step? {{Redacted}}
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ID
#880110 Review #880110 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Roku sucks

I've had my Roku stick for 6 months now. LIke every other electronic device these days, it is a piece of *** designed to *** up exactly when you most want to just sit down and watch t.v. My YouTube app was the first to *** out on me. I followed the instructions and uninstalled then re-installed it and the same ***-a completely black screen. Now my NBC app doesn't work. I called Roku and they led me through some useless repetitive trouble shooting then referred me to my cable provider saying that they control the NBC app. so I called them and I get bounced to the NBC station. so instead of just coming home and being able to watch the show I was looking forward to, I spent over an hour *** around with phone menus and people who barely speak English all for *** nothing. I'm glad I'm old and don't have much longer to live because I can't take all this electronic *** much more.
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ID
#878703 Review #878703 is a subjective opinion of poster.
Location
Rudolph, Ohio
Product
Roku Streaming Stick
Reason of review
Damaged or defective
Loss
$50
Preferred solution
fix the apps yourself instead of tossing me back and forth from you to my cable provider. this is NOT MY JOB