Submit ›
1.5 Based on 76 reviews
Compare to others
Respond to your
  • Customers like
    • Having netflix and hulu 2
    • Price 2
    • Would like the product if it worked the way its supposed to 2
  • Customers don't like
    • Customer service 12
    • Connectivity issues 5
    • Does not stand behind product 5
More Less

I bought 3 roku sticks. The first one at Walmart 2years ago. Works great. Then last year I bought 2 on line from Amazon. Within 4 months or less, the remotes stopped working. They had me return the first and they replaced it in a timely manner. Then they had me return the 2nd one early September but never replaced it. I have emailed several times with no response. I just got off the phone with a very rude person who says the priblem was my... Read more

Was this review helpful? 0 0

I have had my TV for several months now but hardly watch it because it sits in the home office. I purchased the TV because it was a smart TV and it seemed cheap. My issues are that the TV is cheap, you get what you pay for i guess. I don't know the technical term for it but the TV continues to ?pixelate? It seems as though the picture can keep up with the actual program so you are always having brief pauses in the picture. At first I thought it... Read more

Was this review helpful? 0 0

First, I've requested a password reset on the account and because the entire internet has gone to such lengths to avoid publishing a phone number, I had to go through a list of IRRELEVANT questions to open a support request. That's great for tracking metrics but it sucks when trying to get a password reset. Prior to becoming frustrated with that process I tried the password I thought I used but with the internet having an unlimited set of... Read more

Was this review helpful? 0 0
  • From mobile
  • Oct 19
  • #939404

Its the sticks. I own two. Both awful. The box works fine, the sticks dont. Im going to Amazon. Tired if all the back and forth.

Add comment

I followed the setup instructions to the letter. I keep getting an error 001 message. (there was a problem connecting to the Roku server). I ran all the suggested troubleshooting instructions. Same message. I then decided to check out customer s who may have had issues with this product and wow! I wish I had done my homework sooner. Tons of complaints about this product and others by Roku. My system is excellent. High speed wireless with no... Read more

Was this review helpful? 0 0
  • From mobile
  • Oct 18
  • #938621

Biggest piece of *** do not but

Add comment
  • From mobile
  • Sep 30
  • #928707

Roku is good but for some reason when i watch netflix and just scrolling casually the app switches from netflix to crackle and i cant move or exit without it going back to crackle other than that its ok

Add comment

I ordered a replacement remote for one of my several Roku devices on August 27, 2016. The company happily debited my checking out for the price but than did nothing. No confirmation of the purchase/(theft of my money). . . no tracking number. . . no evidence of anything except the company's theft of my money. Called support (probably Bangalore from the voices I was getting. The first girl's accent was so thick that she repeatedly said my email... Read more

Was this review helpful? 0 0
  • From mobile
  • Sep 13
  • #918253

Wanted to charge 1999 for support Reno supervisor

Add comment

So I purchase the roku 3500 Streaming stick.......biggest mistake ever made. For a whole weekend could not get the thing to work 009 error code then the unit lockup with a purple screen. I brought the FireTV stick a while back it took me less than ten minutes to get it up. The Roku there is no manual to input static IP address (dump design). Got in touch with the chat page. They had me change my dns, power down my router and AP unplug my sticks... Read more

Was this review helpful? 0 0
Did not find what you were looking for?
You are reading about Roku.
Filing a new complaint about