Roku
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
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Roku Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Roku has 1.9 star rating based on 5756 customer reviews. Consumers are mostly dissatisfied.
21% of users would likely recommend Roku to a friend or colleague.
- Rating Distribution
Pros: Stop charging me, No pros, Price.
Cons: None at all, Customer service, No customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Roku has 1.9 star rating based on 5756 customer reviews. Consumers are mostly dissatisfied.
21% of users would likely recommend Roku to a friend or colleague.
- Rating Distribution
Pros: Stop charging me, No pros, Price.
Cons: None at all, Customer service, No customer service.54% of users think that Roku should improve its Customer Service.
40% of users say that they won't use Roku in the future for similar services or products.Recent recommendations regarding this business are as follows: "Don't use Roku", "Roku use to use TCL then started making their own.they don't last", "No right now", "Great service and quality", "Was very high well see after tonight".
Most users ask Roku for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Roku Reviews
"Billingissue"
Tried to cancel subscription but didn't know how and the service representative helped me to get it canceled out User's recommendation: Great service and...
"There is zero customer service"
Impossible to contact customer support. No chat no phone response no help at any number no help thru any medium User's recommendation: Don't use Roku
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Boston, Massachusetts
Resolved: This company steered me wrong a couple of times.
Company fixed the issue and I have been provided with full refund. I found out from my bank that Roku.com refunded me back the $74.36 on 11/15/22.
Roku is a very bad company. I will never order from them again. Too make a long story short about Amazon.com; is the best place to order from whenever you need and or want something.
This Roku box didnt work. This Roku company told me it could be a faulty. I said what does that mean? Thee customer rep says it means the item is defected.
He steered me wrong by telling to buy the Roku streaming stick from Roku.com. I did what he said. I tried to cancel the order right after I ordered it. I couldnt because the Roku company said the order was in the queue.
When I receive it refused and and ir give it back to the postman. Roku shouldve gave me a tracking no inside the box or told me to go to the P.O. to get a new tracking no. for it.
That way I could get insurance for it in case it got lost. I know I could have got a Roku streaming box at Amazon.com for a lot cheaper. Roku should not have told me to buy a streaming box from them. I very sorry I got steered in the wrong direction twice by the Roku customer service.
This package might get lost in the mail. If that happens I will want sue Roku $1000.
to resolve a list package. Roku is being very disrespectful of my belongings when they didnt do what they starred me wrong a those 2 times.
User's recommendation: Don’t ever buy from Roku.com. If you don’t like shopping on line go to your local bestbuy store and or any store that sell good quality electronics.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
There is zero customer service
- Inexpensive
- No service
Preferred solution: Tech support
User's recommendation: Don't use Roku
ROKU SUCKS! DO NOT BUY ROKU!
I never complain on websites like these but I am FURIOUS at the moment!!! Bought a Roku Streaming Stick Plus, but everything on Roku said cannot commect due to HDCP!
WTF?! My tv is brand new. I spent hours unplugging and restarting the crap. Then sat on the phone with their “customer service” which is obviously some idiot in a foreign country who was raised by a mountain goat.
I got so frustrated I returned it and bought the downgraded version assuming the issue might be my tv. I downgraded to the regular hd Roku Streaming Stick... SAME PROBLEM!!! Actually worse because install took forever, had to reset the device multiple times...
STILL DOESN’T WORK. I have a masters degree in computer sciences... IF I CAN’T GET THIS TO WORK THERE IS A PROBLEM. DO NOT BUY ROKU!!!!
I REPEAT DO NOT WASTE YOUR TIME WITH THIS HORRIBLE CRAP. BAD PRODUCT, BUGGY SOFTWARE, USELESS CUSTOMER SERVICE!!!
I've had the same problem as pissed consumer. Roku is a short lived company with the customer support they supply.
Their streaming stick is OK but the StreamingBar (sound bar) is just plain garbage. It is so bad Roku doesn't even want it back.
Roku won't sent a return label to me. I stopped payment
Replying to
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Verified Reviewer
We have been having a problem not being able to access our Roku TV because Roku put up some sort of message regarding Ute claims that can’t be removed. Nobody seems to be able to help
As I said before we have a problem, we cant access watching any TV on our TCL Roku TV because Roku put up a message that is regarding dispute actions you can press agree, but that doesnt work. It wont remove it from the screen.
It doesnt even respond. Its been up for me since Sunday todays late Monday after 1000 tries or more I finally did get someone who is very helpful but it didnt help. I still have the sign. I spent a few hours trying to correct this myself with the help of their agent, but why should I waste my time cant they just take the sign down?
They dont really respond.
People are really up in arms about this. I wouldnt recommend ruko to anybody.
- Right now 0
- Poor customer service
- Poor decision-making
Preferred solution: To get that sign taken off my television so I can watch it and refund for the days that I haven’t been able to watch my Roku television
User's recommendation: Be careful if you’re thinking about using Roku for anything I don’t recommend it
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Roku activation
Preferred solution: I just want the dumb TV to work
User's recommendation: Support please
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Archives out of order for several days
- Great coverage
- In-accessibility sometimes
Preferred solution: Fix it
User's recommendation: Good deal ??7⁷⁷nnnnbbvchy7tyyuyuuuuiuuyuu
Agree dispute resolution
User's recommendation: It is not wise to force a customer to an agreementhat they may not agree with a purchase. This television and I'm in good standing with roku. I do not agree with being locked out of my television. Please reactivate my telelisten immediately.
They are refusing my refund for the device that is useless now!
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Verified Buyer |
Dallas, Texas
Update contractional agreement Dispute
Your using a contractual agreement disguised as an update... To forcing people into a contract agreements that's six of where there unalienable Rights !
they most likely do not agree with, force. By not allowing them to use their Own property! that they have already paid for.. I have already made a video stating all of these things and events I will have to file a police report on this subject matter also I will most likely have to ask you for a full refund for my TV I will not be forced into an, agreement or anything that.
I do not agree with also preventing me for using something I Own... this is an, express notice...
Title 18 USC 241 conspiracy to violate rights all violators will be prosecuted !
User's recommendation: Great company, just going about it the wrong way
I bought my TCL TV and apparently TCL uses Roku's platform. Roku has blocked my TV from being used unless I agree to their terms. They give no options other than "accept", I don't want to accept so they should offer a refund.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Flint, Michigan
Charged $11.99 for 6 months for an app I never authorized or purchased
I noticed a charge on my card this morning for $11.99 labeled Roku for peacock tv. After further research I have been charged $11.99 for 6 months straight that said it was for a Roku peacock account.
I entered in my email for peacock app thinking maybe I did have an account and it came back and said I did not have a peacock account. I was refunded via Roku for 2 months for the subscription but there is still $50 worth of charges on my card for an app I never used or authorized recurring charges for. The peacock app says that I have a free subscription (see picture) and I do not have an active paid account yet Roku has charged me for 6 months saying that I have a peacock account through Roku. I dont know how this happened and $11.99 adds up over time and Im very disappointed that 11.99 has been being charged for months and months with no access to the app.
Customer service said that I must have signed up for a free trial but again I log into the app and it says there is no account through my email. This is the only email I use and I have no idea how they are saying I have an account but peacock is saying I have a free sample account account.
User's recommendation: Keep on eye on recurring Roku charges
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mesa, Arizona
Because I want to cancel my subscription with paramount plus
User's recommendation: Don’t do it. It’s A Scam
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Jefferson City, Missouri
Cancelations are INPOSSIBLE FOR A SENIOR
User's recommendation: Be paranoid about the ROKU channel
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Refund on equipment:
Roku treated me rude and basically told me I had no rights as them kept demanding that i accept that Customer Dispute Resolution that they have. Other companies have something similar but Not the same.
Roku is out of their minds and they don't care. Probably because...
Then, this past Sunday when i was trying to watch church, a message came up with your Roku Dispute Resolution Terms. I read them. I can not agree to them. They give up my rights as a consumer.
This was never asked of me when i purchased this device from Walmart. I would not have purchased such device if i would have had to agree to such terms. My device is locked until I agree with this. I contacted your company 4 times now about this matter.
I paid Walmart $49.95 plus 6% tax for your device. This device is junk to me when i can not use it to watch my Church programming, and i can not access subscriptions that I am paying for. Please reimburse me for my device ASAP. I deleted my account with your company because i want nothing to do with a company that treated as you did.
I saved all the correspondences with your team. If you would like to see them or have me read them to you, feel free to contact me. Send me a post paid box for your device to be returned to you, because it does not work unless i agree to you ridiculous Roku Dispute Resolution Terms. Have you read these from a consumer point of view?
You have to be out of your mind! I am sure no one else read these or you would have a lot more problems on your hands. I will wait for your resolution to this matter.
AS FAR AS YOUR TERMS OF SERVICE BELOW TO GET THIS MESSAGE TO YOU, I READ IT. I DON'T AGREE TO IT!
Preferred solution: Full refund
User's recommendation: Read everything. Don't just agree. This is your life.
At the bottom of Roku’s new terms, it explains that customers have a 30-day window to opt out of these rules and continue using Roku’s products. A customer must send Roku a letter to the following address with the following information: Address: General Counsel, Roku Inc., 1701 Junction Court, Suite 100, San Jose, CA 95112 Notice should include: Name and contact of each person opting out; specific product models, services or software at issue; email address that you used to set up your Roku account (if you have one); and a copy of your purchase receipt, if applicable.
Opt-out notices sent by any method other than mail will not be effective. You cannot opt out via email.
The 30 day window does not start once you agree to the terms on your TV. Roku’s terms says it begins once the customer becomes “subject to the terms.” This would mean the window starts when the customer received an email notification about the new terms, which most customers received prior to getting the TV notice, according to Consumer Reports.
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Verified Buyer |
Richmond, Virginia
Still having issues with now that's tv
Ive been having trouble with now thats tv app since the end of January. At first it did not allow me to sign in.
It asked me to sign in when I never had to do it in the beginning. So I called support a spoke with someone about the matter. They said the app was getting worked in and the issue should clear up soon. I was not able to look at anything.
I tried the beginning of February and it was still acting up, so I decided to try again tonight and I was able to sign in. But now Im try to look at some of the shows and its asking me to pay another $5.99 to look at the shows when Ive already paid for this month. Im not having any issues with the other apps only now thats tv.
I need to know whats going on if I cant look at something I paid for I want half of money back from last month and all my money back for this month. Below is my proof of purchase etc.
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Verified Reviewer |
Chicago, Illinois
Terrible customer service
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Verified Buyer |
Los Angeles, California
Payment issue
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Verified Reviewer |
Tampa, Florida
Tv just went black screen
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Verified Buyer |
Orlando, Florida
I need please
User's recommendation: I don’t no
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Very upset I have a ring camera on tv can’t put on smart tv because whoever Tony sanders is. Isn’t me so please update your information. Nina Coleman colemannina77@***.com 419269****
You guys keep taking money off my card to soon. It's not due until the 1st. Now I am left with nothing on my card.