Roku Complaints and Reviews

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Roku
Main address: 12980 Saratoga Ave. 95070 Saratoga CA
888-600-7658, (408) 446-1734, http://support.roku.com/entries/413244-contact-support
  • 18+3 mobile complaints
  • $904 claimed losses
  • $41 average
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  • Aug 06
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Roku 3 Return
  • 17

Trying to return Roku 3 for credit, contacted customer service and was told return authorization would be emailed to me that day. Called the next day and was told they emailed it to me, but would email it again. They supposedly tried sending it to 2 different email addresses and I have yet to receive the info on either address After all the bad reviews I have read on this company, I am very... Read more

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  • From mobile
  • Roku
  • Aug 01
  • by anonymous
  • #517352

The roku 3is the biggest pos I have bought never works when you want to use it. Service is sent to India can't understand anything they say. They want 9.00 to help I'm not giving my cc number to someone I can't talk to or if they can even fix my problem. Add comment

  • Jul 29
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Las Cruces, New Mexico
  • Activation Problems
  • 13

This is absolute garbage, Roku isn't worth the time wasted to make the thing work. And no, YOU MAY NOT HAVE MY CC NUMBER. Do not buy a Roku, there must be better options. I really can't think of 66 more words to describe how much I loathe this company. Luckily, 'a' is a word... a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a Read more

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  • Jul 16
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Phoenix, Arizona
  • Timeless Television
  • 16

I signed up for Timeless Television, they took money out of my account, AND I GOT JACK ***. I couldn't get anything but a picture of Lucille Ball on the screen. I contacted those *** and they blew me off and didn't help at all. My wife did the same and they ignored her too, but those low life *** won't refund the money or give us what we paid for. *** TIMELESS TELEVISION. *** belong in prison,... Read more

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  • Jul 08
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Orlando, Florida
  • Roku Customer Service
  • 47

I was having internet issues with the Roku so the tech said change this setting on my router page. I asked before I did anything WILL THIS CHANGE MY CONNECTION TO THE INTERNET? No sir, its just a security setting on your router please change the encryption from AES to TKIP as soon as I did my network had a big red x by it (never seen that before in all my years of computing) So my network was... Read more

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  • Jun 21
  • Media
  • Richmond, Virginia
  • 44

We purchased a Roku a couple months ago and it has been nothing but aggravation from the day we purchased it. About 25% of the time it works without any problems. The other 75% of the time it will not connect to our network and needs to be reset numerous times to get it to work. Worked through the misery that is their "customer support" for hours to ultimately get told that it must be our... Read more

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  • From mobile
  • Roku
  • Jun 14
  • by anonymous
  • #497847

Could not play you tube movies on my subscriptions because it did not recognize me to be over age 18. Talked to roku support, tried reinstalling twice and turning off power. No help there. Support said add new email account. No way. Not happy. Add comment

  • Jun 09
  • Entertainment
  • Albuquerque, New Mexico
  • Roku 3
  • 28

Got a new Roku box, ditched our cable. Mistake. Roku box is so buggy it needs restarting every couple of hours. Freezes in play mode, only symptom is that it starts ignoring the buttons on the remote. Phone calls, you hit pause, but nothing happens. You do your phone call. If you don't turn off the TV and reboot the box and re-pair the remote, you'll be spoiled as to the ending of your... Read more

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  • May 30
  • Media
  • Idaho Falls, Idaho
  • Broken Promises
  • 24

The interface is like a 1970's rotary phone. If you have a problem with a application like MLB expect to be on there customer support for at lest a hour before you go up three levels to be told it's Roku's fault. If MLB tells you it can't interface with Roku, then you need to consider how much time you spend to get what's promised. Tonight I figured it out, unplugged Roku and put in the trash.... Read more

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  • From mobile
  • Roku
  • May 30
  • by anonymous
  • #492103

Premiere station offers many movies but while watching freezes up. If you try to fast forward through commercials it stops completely. When the movie restarts the quality is horrible. Happy with the selections but get bored with it after a while and lose interest from all the interruptions. Add comment

 
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