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  • Customers like
    • Easy installation 3
    • Switching to amazon fire stick 2
    • Watching a lot of free tv 2
  • Customers don't like
    • Customer service 13
    • Losing connection all the time 6
    • Roku products 6
  • From mobile
  • Roku
  • 2 days ago
  • #840358

Brand new Roku2 would not connect to wifi. Error MSG said it was network. Spent an hour with Comcast to no avail. They said it was a Roku problem. Called Roku and they said it was a Comcast problem. Roku said it could be fixed for $199 for a year. I said no and he said they have a $149 year plan. When I tried another reset, they hung up. Roku gets returned tomorrow Add comment

Purchased a Roku device with the understanding I could get my money back if it didn't work. It doesn't work as advertised . . . it claims to be able to stream live feeds from sources like Fox News . . . it can't. However, when you want to simply return it they claim its an issue with their distributor, not them, so its just kind "too bad for you". I've been around and around with Amazon, Roku, and their distributor who's company name is Sheths. Sheths is the front company they use as the people who refuse to accept the return. Roku is the... Read more

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BAD CUSTOMER SUPPORT. bad product dcp reverification needed often just like xbox. black screen of death often bad remote controls for game, turn sideways come on. few 2 player games. games are slightly better than Nintendo nes! B u F f e r- I-n.n.gggg xbox and roku three thmbz down!!! I'm thinking tiger stream,........ the following is just to fill the 100 words requirement to just leave this review now that's almost as *** as roku, Wanna hear a joke? How many Hillary emails does it take to crash a computer server? . Only 1 from either the... Read more

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The pairing button does nothing and remote will not worke followed 5 procedures in website junk I have 5 roku sticks they all suck remote issues constantly factory reset takes hours then the remote stops working again and you have to start over if you want to spend your days off of work fixing stuff over and over again pairing and unsparing and setting up accounts over and over on the same device then this thing is for you my friend even at minimum wage roku owes me about five grand for fixing these things over and over remote pairing issues... Read more

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I ordered Hard Eight on Sunday 4-3. Movie started played two minutes. Then screen went black. Sound continued. Called Roku and Fandango go....was left on hold both places for 20 minutes then message came on telling me they could not help at this time. To leave my Name and Phone #. I called again Monday at 12 and at 5...left on hold for 15 minutes got same message. These people just do not care...Stil not response from anyone....no refund for the movie. Also tried the live chat.....no response on it either...I'm all out of words. You will have... Read more

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  • From mobile
  • Roku
  • Apr 03
  • #822753

Yes, was having issues with Roku for some time on my & the kids too. Poor service wanting to charge $$ for help or use chat. Really!!! Will not recommend to no one, will try to use another brand Add comment

Have google chrome much cheaper and can stream free tv from phone. Just down load ABC, NBC , etc and you stream shows. Don't buy this I it is awful and huge rip off there is nothing free. I signed up for free stations like ABC ETC and each one seems to charge you for a season or show. Don't buy it.cant find one station that doesn't cost something. Either that or it's so difficult to use the average guy can't figure it out. Oh yea you can't turn it off other than un plugging it. Yes there is no on/off switch Read more

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Do to high call volume in the service support, they only can send an email. Problem 1 high call volume! Problem 2 overseas call and could only understand every 4th word! Problem 3 try to sell extended warranty to something I just bought that does not work! Problem 4 still waiting for email. What a horrible experience!!!! A steaming device that does not stream. Amazon is way better!! I hope this changes one or many peoples decision from buying this device. Since they do not have time to solve my problem because high call volume of... Read more

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  • From mobile
  • Roku
  • Mar 28
  • #818325

The roku se is absolute trash. The setup is annoying, and the Netflix app doesn't even support profiles or other basic stuff every other device supports. This is the last roku product i well ever buy. Add comment

The products are known to reboot constantly and become inoperable. The "chat support" people do not know how to plug in the devices, they blame everything from electrical outlets to "signal strength" when, in fact, it's the ROKU product. After 2 hours of "chat support" I was told I had to wait for an RMA e-mail, then pay to send the broken ROKU back, then wait a week and I would receive a new ROKU. Well I never got the e-mail and I'm on hold now waiting for someone. ARGH! FINALLY got a supervisor who FINALLY agreed that I should have a new... Read more

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