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  • Customers like
    • Having netflix and hulu2
    • Plex app1
    • Initially1
  • Customers don't like
    • Customer service6
    • Roku server issues4
    • Connectivity issues4

  • 1 day ago
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Warwick, New York
  • Roku Player
  • 5
  • REVIEW RATING 4/5

Bought Roku 3 5 weeks ago. Setup and working was easy and fine. Went on vacation for two weeks, came back and Roku did not work. No one used set and there were no hardware or software changes. Chat line was BS and tried to blame everything else (cable, router, network, etc.). Tried all the resets, connect, disconnects reconnects. Nothing on the tv screen on either of two sets. The Roku... Read more

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  • From mobile
  • Roku
  • 2 days ago
  • by anonymous
  • #673112

I do not pay cables high prices why would I want to pay $50 for the stick then rent my movies or pay the cable fee for the individual channels? I honestly was expecting free tv net fees for every channel. Most ohannels directs me to my cable service to activate. Honestly if iehad cable I dam sure wouldn't need roku. Not what the clerk advertised when I bouoht my tv. Add comment

  • From mobile
  • Roku
  • Jul 27
  • by anonymous
  • #672978

What a total piece of ***. It set up easily, but that was about the end of how useful it was. From the crappy remote connectivity and freezing to the endless "unable to connect" and buffering of Netflix shows, it was a total waste of money. We do far better hooking up my Amazon Kindle to the TV with a cable, where netflix then works flawlessly. I would never recommend this thing. Add comment

  • Jul 19
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Benton, Arkansas
  • Roku Player
  • 17
  • REVIEW RATING 4/5

My roku box stopped working and I went through all of their steps. They did everything but try to send me a new Roku player. I finally had to contact the warranty plan and I'm getting a walmart gift card! I want my money back! It was going to be such a long process that I bought another player and Roku charged me another 7.99 for service. When I told them I wanted them to credit that money back... Read more

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  • From mobile
  • Roku
  • Jul 06
  • by anonymous
  • #661756

Technical support are morons. 90 minutes on the phone, 90% on hold and they have no clue why Netflix won't connect. Idiots. Add comment

  • Jun 30
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Dallas, Texas
  • Streaming Stick
  • 1
  • 1
  • 28
  • REVIEW RATING 3/5

You can expect many electronics to break. As a consumer (lifeline of all companies), positive and productive customer service for customers needing assistance with a defective device is a must. For ROKU, none of these exist. The corporate office is stated to be in Saratoga, CA. But ALL calls are routed to India or The Phillipines call centers. They ask you the same exact questions over & over... Read more

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  • Jun 29
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Park City, Utah
  • Roku Streaming Stick
  • 11
  • REVIEW RATING 4/5

2nd roku stick. POS product. I will likely never purchase another roku. Ever. The hdmi sick is always over heating. Fist sick died with in 3 months of owning it. The 2nd. Which I pretty much plea dealed down, is showing the same symptoms as the first. Getting very hot. Losing connection. Locking up. We leave it UN plugged most the time any more and use our blue ray player. When we do use it. We... Read more

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  • Jun 19
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Ashburn, Virginia
  • Media Player
  • 46
  • REVIEW RATING 4/5

Roku set up fine, connected to network, performed updates, then asked me to activate. Would not activate. Tech support ran the old you have viruses and window services that aren't running but I will sell you a virus checker and windows service for a discount. Yes, he tried to sell me a windows service that was already running on my machine. This thing is a POS and scam to sell you unecessary... Read more

Was this review helpful? 2 0
  • From mobile
  • Roku
  • Jun 16
  • by anonymous
  • #651578

I was having problems with Roku and when reached out for tech support they wanted to charge me for viruses on my computer. Contacted my computer contracted virus protection that I have already paid for and there are no viruses on my computer. Add comment

  • Jun 05
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Sterling Heights, Michigan
  • Streaming Stick
  • 30
  • REVIEW RATING 3/5

Everytime I try to watch something on roku, I have to do the set up all over again. If I shut off my tv for 2 seconds and turn it on again I get the same issue that's horrible, and when I do the set up I go to the home page and my channels are gone wtf..... I do the magic trick thing 5 home buttons and 3 forward and 2 rewind etc... Change the server and do the set up again and oooops same ***... Read more

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