Roku Complaints and Reviews

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Roku
Main address: 12980 Saratoga Ave. 95070 Saratoga CA
888-600-7658, (408) 446-1734, http://support.roku.com/entries/413244-contact-support
  • 26+5 mobile complaints
  • $1.1K claimed losses
  • $36 average
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  • 2 hours ago
  • Accessories and programs
  • Roku

Just bought a Roku 1. The Netflix app has only the primary account profile. Even the crappy, low-cost competitors fully support this feature. Checking with Roku, I found that the Roku 3 does support them. Nothing in the specs on the Roku site said that the Roku 1 had a dumbed-down Netflix app. This cheesy up-sell move is very disappointing. Electronically the device is superior, but they lost me... Read more

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  • Oct 11
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Streaming Stick
  • 26

Bought a Roku streaming stick to cast content from my Galaxy S5 phone to tv only to find out I needed to install a app PlayTo/TV.I installed it and spent two and a half hours being put on constant hold while 4 techs tried to figure this out. Never happened. Now to get an authorization to return which I requested via "live chat" who led me around and around before saying my authorization would be... Read more

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  • Oct 04
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Personal Information Request
  • 20

I dont know where these people get off asking for your credit card. I bought the *** tv i expect to get what I paid for not get asked for personal information online. I would NOT recommend this to anyone. complete garbage. Complete IDIOTTSSS S SSSS SS SS SS SSSSS SSSSSSSS S SSSSSS SSSS S SS S SSS SS SSSS SSS SS SSSSSSS SSS S SS SSSSSssss ssss ss sss s sss sss s s s ss ss s... Read more

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  • Sep 30
  • Entertainment
  • Easton, Maryland
  • Horrible Customer Service
  • 1
  • 1
  • 20

Roku has horrible customer service!!!!!!!!!!!!!!!!!!!!!!!!They make you wait around on hold and act like they might be able to help you but don't. I finally got the manager Ashwin on the phone and he wasted my time, too. Beware, never cancel a free trial from your Roku player. Always, cancel from your Roku online account so you have proof of a cancellation email. I don't recommend... Read more

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  • From mobile
  • Roku
  • Sep 28
  • by anonymous
  • #539789

Piece of junk stopped working all their so called "customer service" reps are all outsourced, good luck understanding a word their saying or getting your issues resolved go some where else for your needs. Be sure to look around at the thousands of complaints before you purchase this garbage Add comment

  • From mobile
  • Roku
  • Sep 27
  • by anonymous
  • #539506

Roku is a piece of ***. They tell you to leave it plugged in so it can receive continual updates. But every time you want to use it, it's hosed up and you need to unplug it for ten minutes to clear it. Hey, Roku! Go pound Sand!! Add comment

     

  • Sep 09
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • San Diego, California
  • Activation Code
  • 46

This product was fresh out of the box. I followed the instructions exactly, but Roku kept giving me a new activation code after I already set up an account online and activated the device. Kept trying, unplugged device, etc. Their customer support service is awful. No one is answering at their "Live Chat" option. No phone number anywhere on the Roku packaging. I found it on the Internet. Long... Read more

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  • Sep 08
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Santa Cruz, California
  • Customer Service
  • 30

I wish I would have stumbled on to this website prior to purchasing ROKU 3. I would have never purchased this thing. I kept waiting for customer service... There is a 3 hour time difference and every time I called they were closed. I finally had a day off during their open hours, only to find out that I am out of warranty. I haven't even used this thing for a week before it quit working and... Read more

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  • Aug 20
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Satellite Tv
  • 45

man this company is the worse they don't tell you that you still need cable or satellite TV to watch sports or to get live updates on your TV. even though u have internet service u still cant watch a game i waited three weeks for this s@#$ i want my money back!! this is a rip off u still paying to watch TV no way around it. i bought this in hopes of cutting cost yeah right this ordeal just cost... Read more

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  • Aug 06
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Roku 3 Return
  • 37

Trying to return Roku 3 for credit, contacted customer service and was told return authorization would be emailed to me that day. Called the next day and was told they emailed it to me, but would email it again. They supposedly tried sending it to 2 different email addresses and I have yet to receive the info on either address After all the bad reviews I have read on this company, I am very... Read more

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