Roku Complaints and Reviews

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Roku
Main address: 12980 Saratoga Ave. 95070 Saratoga CA
888-600-7658, (408) 446-1734, http://support.roku.com/entries/413244-contact-support
  • 27+6 mobile complaints
  • $1.1K claimed losses
  • $33 average
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  • 41 minutes ago
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • San Mateo, California
  • 1

Got on chat *** on the other end. Told me to hit the reset button. There is no reset button after lots of frustration I find a tiny little hole on the bottom that requires a paper clip. Now you tell me. That took 30 minutes. Biggest problem it doesn't like my mainstream Xfinity wifi. A dead end! 1 1/2 hours. They keep telling me to enter my router code and I keep telling them that the set up... Read more

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  • From mobile
  • Roku
  • Nov 02
  • by anonymous
  • #553282

Roku overheats quickly. Loses connection constabtly. Can't get through a movie without having to wait for 15 minutes of reloading or reconnecting. Absolute junk! Add comment

     

  • Oct 31
  • Accessories and programs
  • Roku
  • 26

Just bought a Roku 1. The Netflix app has only the primary account profile. Even the crappy, low-cost competitors fully support this feature. Checking with Roku, I found that the Roku 3 does support them. Nothing in the specs on the Roku site said that the Roku 1 had a dumbed-down Netflix app. This cheesy up-sell move is very disappointing. Electronically the device is superior, but they lost me... Read more

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  • Oct 11
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Streaming Stick
  • 35

Bought a Roku streaming stick to cast content from my Galaxy S5 phone to tv only to find out I needed to install a app PlayTo/TV.I installed it and spent two and a half hours being put on constant hold while 4 techs tried to figure this out. Never happened. Now to get an authorization to return which I requested via "live chat" who led me around and around before saying my authorization would be... Read more

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  • Oct 04
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Personal Information Request
  • 32

I dont know where these people get off asking for your credit card. I bought the *** tv i expect to get what I paid for not get asked for personal information online. I would NOT recommend this to anyone. complete garbage. Complete IDIOTTSSS S SSSS SS SS SS SSSSS SSSSSSSS S SSSSSS SSSS S SS S SSS SS SSSS SSS SS SSSSSSS SSS S SS SSSSSssss ssss ss sss s sss sss s s s ss ss s... Read more

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  • Sep 30
  • Entertainment
  • Easton, Maryland
  • Horrible Customer Service
  • 1
  • 1
  • 31

Roku has horrible customer service!!!!!!!!!!!!!!!!!!!!!!!!They make you wait around on hold and act like they might be able to help you but don't. I finally got the manager Ashwin on the phone and he wasted my time, too. Beware, never cancel a free trial from your Roku player. Always, cancel from your Roku online account so you have proof of a cancellation email. I don't recommend... Read more

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  • From mobile
  • Roku
  • Sep 28
  • by anonymous
  • #539789

Piece of junk stopped working all their so called "customer service" reps are all outsourced, good luck understanding a word their saying or getting your issues resolved go some where else for your needs. Be sure to look around at the thousands of complaints before you purchase this garbage Add comment

  • From mobile
  • Roku
  • Sep 27
  • by anonymous
  • #539506

Roku is a piece of ***. They tell you to leave it plugged in so it can receive continual updates. But every time you want to use it, it's hosed up and you need to unplug it for ten minutes to clear it. Hey, Roku! Go pound Sand!! Add comment

     

  • Sep 09
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • San Diego, California
  • Activation Code
  • 54

This product was fresh out of the box. I followed the instructions exactly, but Roku kept giving me a new activation code after I already set up an account online and activated the device. Kept trying, unplugged device, etc. Their customer support service is awful. No one is answering at their "Live Chat" option. No phone number anywhere on the Roku packaging. I found it on the Internet. Long... Read more

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  • Sep 08
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Santa Cruz, California
  • Customer Service
  • 38

I wish I would have stumbled on to this website prior to purchasing ROKU 3. I would have never purchased this thing. I kept waiting for customer service... There is a 3 hour time difference and every time I called they were closed. I finally had a day off during their open hours, only to find out that I am out of warranty. I haven't even used this thing for a week before it quit working and... Read more

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