1.5
  • Customer service4 votes
  • Roku server issues3 votes
  • Connectivity issues3 votes
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  • From mobile
  • Roku
  • 1 day ago
  • by anonymous
  • #586708

30 minutes wait on customer service wait Add comment

  • From mobile
  • Roku
  • Jan 23
  • by anonymous
  • #585777

Gave a bad review on here an now it says I have to update my account what p.o.s company better off in the trash I guess people don't waste your money on this junk!!!!! Add comment

  • Jan 14
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Madison, Wisconsin
  • Roku
  • 1
  • 1
  • 19
  • REVIEW RATING 4/5

Worked fine at home, but on the road, it couldn't connect to the hotel's wi fi. Customer support kept me on hold for 45 MINUTES. Then had me dance through "press home 5 times, fast forward 1 time, press play 1 time, press fast forward 1 time" etc.. While I was doing that, they bumped me off and told me to hold for another 50 minutes!!! Are these people nuts; or just from India and that's why they... Read more

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  • Jan 09
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • East Stroudsburg, Pennsylvania
  • Roku 3
  • 28
  • REVIEW RATING 4/5

this was a big hassle to setup i had to change the wireless network setting to the very least secure then they require a credit card to make it work. credit card required to activate it and lousy wireless settings i dont want to share anything after all this bull if it is unplugged then it wont work again and i dont know why tried the reset button that does nothing. when it did work (only once)... Read more

Was this review helpful? 1 0

  • Jan 08
  • Television/ Radio
  • Danville, California
  • Hdmi Plug
  • 29
  • REVIEW RATING 3/5

Roku's customer service is completely incompetent, they're products don't work properly and they won't exchange their faulty products. I talked to Steven and his incompetent supervisor Navi. They wanted me to buy a new tv to support their product… How can you tell me I'm wrong and try to tell me you won't give me a roku box because your *** HDMI roku plug needs more energy to get service so you... Read more

Was this review helpful? 1 0

  • Jan 06
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Boston, Massachusetts
  • Roku 3
  • 31
  • REVIEW RATING 4/5

Son got for me for Christmas and it keep freezing this is got to be the worst gadget got everything called the online for help stayed on the line almost in half an hour wait for them to tell me all I have to do is keep taking the batteries out into keep unplugging it I have the Apple TV and is nothing like thisThe reason I wanted this was because it had drama fever the Korean soap operas that I... Read more

Was this review helpful? 1 0

  • Dec 31, 2014
  • Internet
  • Blairsville, Pennsylvania
  • History Channel Application
  • 41
  • REVIEW RATING 4/5

Now, its no longer an option for Comcast customers. I know it's your cable or satellite provider that provides access to apps such as History Channel, and HBOGO, but frankly, if Roku, after taking hundreds of million of dollars from consumers, can't secure deals DIRECTLY with these networks, and must rely on this ridiculous by proxy delivery model, than perhaps it's a dead business model... This... Read more

Was this review helpful? 1 0

  • Dec 30, 2014
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Tavares, Florida
  • Streaming Stick
  • 46
  • REVIEW RATING 4/5

Bought this gadget for my son, since the store was sold out of Amazon Fire TV boxes, which we have and LOVE. Anyway, this stick has yet to work, with directions followed precisely. Turns out that Roku is having major server issues, so connecting to them is a longshot at best. No content will load, it moves at a glacial pace, has an outdated and buggy interface and yes...they have the gall to... Read more

Was this review helpful? 1 0

  • Dec 26, 2014
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Tampa, Florida
  • Streaming Stick
  • 160
  • REVIEW RATING 4/5

I bought my daughter a roku box for Christmas. After signing up it asks you to put your credit card number in. I called customer service because the app wouldn't accept my card. It also says you will not be charged they just need it on file. spending 15 minute's on hold the rep sends me a link to by pass the credit card info. Saying the app was down and i have to do it over the phone. after that... Read more

Was this review helpful? 1 1

  • Dec 21, 2014
  • Television/ Radio
  • Mount Laurel, New Jersey
  • Media Player
  • 48
  • REVIEW RATING 4/5

I have 2 roku the 1 and 2. The 1 broke about 6 months into use( just stopped receiving).The roku 2 never worked properly with sound. I sent emails about 15 times and never received any responses, not one. I called and never got passed some marketing group. So I used it and had sound just from my tv but not from my receiver. Now 3 months later it makes a cracking sound, kind of like an arching... Read more

Was this review helpful? 2 2

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