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  • Customers like
    • Having netflix and hulu 2
    • Plex app 1
    • Price 1
  • Customers don't like
    • Customer service 9
    • Lack of technical support 4
    • Roku server issues 4

* We bought a Roku "stick"for streaming TV and it doesn't work. We followed the setup instructions very carefully and keep getting a message on the TV screen that the Roku couldn't connect to the internet. Our internet connection works perfectly for every other purpose. It took several tries to get through to Roku's so-called customer service and when we finally got a rep he was in India and... Read more

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I had an old, legacy roku account, that required no credit card info. I bought a new roku4 and was going to create a new account for it but noticed I could not continue without a cc. I instead decided to add it to my old account, which I did. I went to change my insecure password and roku disabled my account. Contacted customer service over 3 days and not getting anywhere. They have my... Read more

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I have a relatively new Roku 3 model. The remote control is close to worthless. I have to reboot the system at least three or four times a day because it loses connection with the remote. New batteries, pairing doesn't work- you'll have to reboot every time. I've sent three emails to Roku customer service and never received a reply. It's an obvious sign of horrible customer service. Perhaps it's... Read more

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  • From mobile
  • Roku
  • Jan 10
  • #767873

BEWARE!!! Do not call the phone number you ar directed to. Add comment

  • From mobile
  • Roku
  • Jan 08
  • #766994

If you people think showing the same 30 sec ad prior to 2 minute clips on FOX over and over is smart you are nuts. Watching this makes me crazy and I would go out of my way to avoid buying the product because of it. In fact often I quit viewing FOX News clips because of it. Add comment

I thought I was being cost conscience by buying a Roku instead of an Apple TV. BIG MISTAKE. For the love of god people just buy an Apple TV. I bought a Roku and it worked fine for about 3 months. Then it refused to connect to ANY Wifi. I restarted it 18 times.... restarted my internet a billion times. Reconnected.. Disconnected.... blah blah blah. These things are poorly made. These things are... Read more

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I only had my Roku for a year and a half and it just stopped working. I called customer service which is a joke and got shuffled around from person to person and they tried to get me to do all sorts of things to get the thing to work. I had already tried them though and they came to the conclusion I had a defective device and I would have to purchase a new one. If I have a defective device they... Read more

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Roku asked me to send back my entire Roku 3 unit (£100 item) over a faulty remote and have not provided a replacement for over 3 weeks! I have contacted them on 5 occasions and nobody can tell me where my original or replacement Roku is. My shipment was recieved by their distribution centre but is now 'lost'. Good gadget but by no doubt the most shocking and worst customer service i have ever... Read more

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  • From mobile
  • Roku
  • Dec 15, 2015
  • #751453

Ordered 2 SE players over Thanksgiving. My card was charged on 27thbut never received any email confirmation. Called 12/11 for status and they didnt have my info at all. Still waiting for call back to refund my card. Glad i didnt delete my call records. Not a festive feeling at xmas. Add comment

Bought 2 Roku SE thanksgiving would Like to return and get 2 Roku 3. Tried online got no where website not working ...spent almost 4 hours total talking and calling back number out times someone from India...then finally said they would email me me a RA number and never did. I have had Used Various Roku for about 6 years. Now I have two new ones that need to be returned never used and wanted to... Read more

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