Roku Complaints and Reviews

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  • 16+2 mobile complaints
  • $854 claimed losses
  • $45 average
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  • Jul 16
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Phoenix, Arizona
  • Timeless Television
  • 1

I signed up for Timeless Television, they took money out of my account, AND I GOT JACK ***. I couldn't get anything but a picture of Lucille Ball on the screen. I contacted those *** and they blew me off and didn't help at all. My wife did the same and they ignored her too, but those low life *** won't refund the money or give us what we paid for. *** TIMELESS TELEVISION. *** belong in prison,... Read more

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  • Jul 08
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Orlando, Florida
  • Roku Customer Service
  • 4

I was having internet issues with the Roku so the tech said change this setting on my router page. I asked before I did anything WILL THIS CHANGE MY CONNECTION TO THE INTERNET? No sir, its just a security setting on your router please change the encryption from AES to TKIP as soon as I did my network had a big red x by it (never seen that before in all my years of computing) So my network was... Read more

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  • Jun 21
  • Media
  • Richmond, Virginia
  • 15

We purchased a Roku a couple months ago and it has been nothing but aggravation from the day we purchased it. About 25% of the time it works without any problems. The other 75% of the time it will not connect to our network and needs to be reset numerous times to get it to work. Worked through the misery that is their "customer support" for hours to ultimately get told that it must be our... Read more

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Could not play you tube movies on my subscriptions because it did not recognize me to be over age 18. Talked to roku support, tried reinstalling twice and turning off power. No help there. Support said add new email account. No way. Not happy.

  • Jun 09
  • Entertainment
  • Albuquerque, New Mexico
  • Roku 3
  • 18

Got a new Roku box, ditched our cable. Mistake. Roku box is so buggy it needs restarting every couple of hours. Freezes in play mode, only symptom is that it starts ignoring the buttons on the remote. Phone calls, you hit pause, but nothing happens. You do your phone call. If you don't turn off the TV and reboot the box and re-pair the remote, you'll be spoiled as to the ending of your... Read more

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  • May 30
  • Media
  • Idaho Falls, Idaho
  • Broken Promises
  • 16

The interface is like a 1970's rotary phone. If you have a problem with a application like MLB expect to be on there customer support for at lest a hour before you go up three levels to be told it's Roku's fault. If MLB tells you it can't interface with Roku, then you need to consider how much time you spend to get what's promised. Tonight I figured it out, unplugged Roku and put in the trash.... Read more

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Premiere station offers many movies but while watching freezes up. If you try to fast forward through commercials it stops completely. When the movie restarts the quality is horrible. Happy with the selections but get bored with it after a while and lose interest from all the interruptions.

  • Mar 16
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Roku 3
  • 46

For a brief period of time I was a proud owner of Roku 3. This is the latest model as of this writing, and is supposedly the best. It even has a remote control for your convenience, or so you think. I even bragged about my abilities to connect it. I was excited about all the available channels, and more to come. Then on Saturday night, it quit working. DOA. I tried everything, unplug,... Read more

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  • Feb 20
  • Advertisements and Cons
  • Sacramento, California
  • Roku
  • 36

We bought roku 3 for Christmas. It worked well for 45 days, then failed, never to work again. Have left several help messages; no response. Been on customer service several times, jumped through all the hoops; they were no help at all. It is abundantly clear that roku oversold their flawed product and is unable to process refunds or returns due to overextension. For some reason this form insists... Read more

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  • Feb 19
  • Television/ Radio
  • Sandy, Oregon
  • Roku 3
  • 1
  • 51

I brought a new Roku 3 home after returning the Roku2XS due to problems with that device. The Roku 3 worked well for a couple of days, then started malfunctioning. After two trial and error attempts that ended badly with live chat, an hour with a support rep with a think Indian accent on a phone line with a bad connection that led to a fix that didn't last, and my last contact with phone support... Read more

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