Roku Complaints and Reviews

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Roku
Main address: 12980 Saratoga Ave. 95070 Saratoga CA
888-600-7658, (408) 446-1734, http://support.roku.com/entries/413244-contact-support
  • 22+3 mobile complaints
  • $1K claimed losses
  • $40 average
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  • Sep 09
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • San Diego, California
  • Activation Code
  • 17

This product was fresh out of the box. I followed the instructions exactly, but Roku kept giving me a new activation code after I already set up an account online and activated the device. Kept trying, unplugged device, etc. Their customer support service is awful. No one is answering at their "Live Chat" option. No phone number anywhere on the Roku packaging. I found it on the Internet. Long... Read more

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  • Sep 08
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Santa Cruz, California
  • Customer Service
  • 12

I wish I would have stumbled on to this website prior to purchasing ROKU 3. I would have never purchased this thing. I kept waiting for customer service... There is a 3 hour time difference and every time I called they were closed. I finally had a day off during their open hours, only to find out that I am out of warranty. I haven't even used this thing for a week before it quit working and... Read more

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  • Aug 20
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Satellite Tv
  • 29

man this company is the worse they don't tell you that you still need cable or satellite TV to watch sports or to get live updates on your TV. even though u have internet service u still cant watch a game i waited three weeks for this s@#$ i want my money back!! this is a rip off u still paying to watch TV no way around it. i bought this in hopes of cutting cost yeah right this ordeal just cost... Read more

Was this review helpful? 0 1

     

  • Aug 06
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Roku 3 Return
  • 30

Trying to return Roku 3 for credit, contacted customer service and was told return authorization would be emailed to me that day. Called the next day and was told they emailed it to me, but would email it again. They supposedly tried sending it to 2 different email addresses and I have yet to receive the info on either address After all the bad reviews I have read on this company, I am very... Read more

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  • From mobile
  • Roku
  • Aug 01
  • by anonymous
  • #517352

The roku 3is the biggest pos I have bought never works when you want to use it. Service is sent to India can't understand anything they say. They want 9.00 to help I'm not giving my cc number to someone I can't talk to or if they can even fix my problem. Add comment

     

  • Jul 29
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Las Cruces, New Mexico
  • Activation Problems
  • 29

This is absolute garbage, Roku isn't worth the time wasted to make the thing work. And no, YOU MAY NOT HAVE MY CC NUMBER. Do not buy a Roku, there must be better options. I really can't think of 66 more words to describe how much I loathe this company. Luckily, 'a' is a word... a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a Read more

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  • Jul 16
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Phoenix, Arizona
  • Timeless Television
  • 24

I signed up for Timeless Television, they took money out of my account, AND I GOT JACK ***. I couldn't get anything but a picture of Lucille Ball on the screen. I contacted those *** and they blew me off and didn't help at all. My wife did the same and they ignored her too, but those low life *** won't refund the money or give us what we paid for. *** TIMELESS TELEVISION. *** belong in prison,... Read more

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  • Jul 08
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Orlando, Florida
  • Roku Customer Service
  • 74

I was having internet issues with the Roku so the tech said change this setting on my router page. I asked before I did anything WILL THIS CHANGE MY CONNECTION TO THE INTERNET? No sir, its just a security setting on your router please change the encryption from AES to TKIP as soon as I did my network had a big red x by it (never seen that before in all my years of computing) So my network was... Read more

Was this review helpful? 1 1

     

  • Jun 21
  • Media
  • Richmond, Virginia
  • 68

We purchased a Roku a couple months ago and it has been nothing but aggravation from the day we purchased it. About 25% of the time it works without any problems. The other 75% of the time it will not connect to our network and needs to be reset numerous times to get it to work. Worked through the misery that is their "customer support" for hours to ultimately get told that it must be our... Read more

Was this review helpful? 0 1
  • From mobile
  • Roku
  • Jun 14
  • by anonymous
  • #497847

Could not play you tube movies on my subscriptions because it did not recognize me to be over age 18. Talked to roku support, tried reinstalling twice and turning off power. No help there. Support said add new email account. No way. Not happy. Add comment

 
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